About Service Pro

MSI Data’s Service Pro is a cloud-based field service management solution for field service businesses in a variety of verticals including manufacturing, construction, telecommunications, transportation and distribution. The platform enables users to manage field personnel and related tasks such as scheduling, dispatching, contracts and inventory management.

Service Pro offers features such as repair management, asset and inventory tracking capabilities and serial and lot number processing tools. Users can track asset history and monitor performance as well as monitor service contract sales and success. Additional features include call taking and dispatching, job assignment, visual scheduler and service order management.

A mobile app is availabl...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

9 Reviews of Service Pro

Average User Ratings

Overall

3.00 / 5 stars

Ease-of-use

2.5

Value for money

2.5

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(1)

1

3 stars

(1)

1

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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February 2017

Andrew from Kitchen Appliance Service LLC

Company Size: 11-50 employees

Industry: Consumer Electronics

Time Used: Less than 12 months


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2017

Awsome !!!

This software is like have it extra 5 people in the office, it is thinking of you, I didn't recognize how many things I did wrong at our office or we were missing, this software it is thinking for you and will organize the whole office more official.

Pros

it is integrate with other softwares like quickbook and netsuite

February 2017

Blake from Honest Air Heating & Cooling

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 6 months


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

February 2017

Good software

Works well with our HVAC business defiantly my go to software. Use for various operations.

Pros

Seem less software

Cons

Little costly but well worth the money

August 2019

Janis from Central Pest Control

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2019

Beware of this Software System!!!!

Again, when it works it serves it's purpose but it constantly has it's prroblems

Pros

When it works it's fine and it serves it purpose but it unimaginably riddled with problems which take way too long to fix

Cons

There is always problems usually requiring data or program fixes which takes months to fix

Reasons for Choosing Service Pro

It was the software system used when I bought this business 10 years ago so I kept it knowing how much of a hassle it could be to change.

August 2020

Paul from Helicon

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2020

Don't waste your time

The sales team was very good at showing us a working system and all of the advantages to using Service Pro, so we were excited to use it. After an extended implementation period, we finally went live and it was one problem after another. The response from MSI was non-existent and with all the problems, we decided to stop using it. What a complete waste of time and money.

Pros

Nothing - couldn't get it to work and finally gave up.

Cons

Clumsy interface, mobile application seldom worked, heavy web service integration with Netsuite (the amount of data being constantly pulled from our ERP was astonishing).

October 2016

Kenny from Contract Management Services

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2016

Overall

Great product, middle of the line for cost effectiveness

Pros

Ease of access

Cons

Costs

April 2018

Paul from Colonial Flag

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

4.0

Functionality

2.0

April 2018

Terribly problematic and cumbersome. It feels like we are beta testers!!

Pros

If it worked like we were told, it would be great. We installed it with high hopes of enjoying our experience investment. The only good thing is that their customer service people are friendly and trying to help, but there are core flaws in the software and the poor service people get frustrated

Cons

It has non-stop issues and it's been over a year they have been working on it. It randomly adds or deletes line items when posting. It misses scheduled items and so we miss jobs. We just are always not relaxed using it because it is unpredictable.

June 2020

Simon from Western Electrical Management Ltd

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 6 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

5.0

Functionality

3.0

June 2020

Buyer Beware

Slick sales routine as always. Very responsive implementation support. Consultant was great. Uncompromising and unresponsive management team when things went sideways. Our ERP provider was very accommodating in winding up our contract, even though not legally bound to do so. MSI, on the other hand, refused us even the smallest goodwill concession, so we're paying full price for years to come for just one very unimpressive feature of a software solution we will never use.

Pros

Nothing at all about the software, which was more of a necessity than a desire due to a functional gap in the host ERP system. However, the implementation support was exceptional.

Cons

It didn't support some of the basic features of the ERP system we wanted to integrate with. We needed to use only one feature of those available and that was tortuous enough, with constant sync'ing with the ERP to fake "integration". This was never never going to fly. Very expensive all or nothing solution.

January 2015

Mckenzie from Columbia Industries

Industry: Oil & Energy

Time Used: Free Trial


Ease-of-use

3.5

Customer support

1.5

Functionality

3.5

January 2015

ServicePro

Pros

The web portal is very useful to have a quick glance at the current situation.

Cons

I was disappointed when we transferred from the initial Sales Rep to the Project Manager. The Project Manager did not seem familiar with the product.

October 2016

Thej from ITU

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2016

Enjoying it!

Works efficiently but has over heating issues. Capable of executing my requirements with ease. Overall happy with the product.