ServSuite Software

4.32 / 5 (121)

Our advisors have recommended this product 31 times in the last 30 days

About ServSuite

ServSuite by ServicePro is a cloud-based enterprise software solution for pest control, lawn care, and arbor care companies. Its customized capabilities are specially designed to meet the business needs of each of these individual service industries. Functionalities include, but are not limited to Scheduling, Billing, Renewals, Invoicing, Commissions, Collections and Credit Card Processing.

ServSuite for pest control, arbor care, and lawn care is designed to help you automate your business and create a seamless paperless environment through features designed specifically for the field industry such as the ServSuite Mobile Application, GPS Vehicle Tracking, Voice and Text Notifications, Print to Mail services and Estimating for Proposals.

ServicePro ha...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

120 Reviews of ServSuite

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(61)

61

4 stars

(42)

42

3 stars

(14)

14

2 stars

(4)

4

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 120 results

October 2019

Blake from PPC Las Vegas

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2019

Great tool for Pest Control services

We are able to run residential and commercial pest control departments through it, providing all of the features we need such as taking pictures at customers' services or using barcodes for accountability.

Pros

The ability to customize different forms for exactly what we need. It also allows us to run multiple departments for multiple branches through the same account while making transitions from one to the other seamless, but also keeping reports and statistics separate for each.

Cons

Some of the features are not fully setup making them not work properly. Customer support can sometimes be very helpful, but many times there is a delay of days or even weeks to get certain issues resolved.

July 2019

Donna from JOHNSON PEST CONTROL

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

July 2019

Customer Service is Very Good

We are much more productive on Servsuite than we were with our past software. We are able to review and adjust our business based on the information available in reports from the system.

Pros

For day to day use it is easy to use. The Customer Service team does an excellent job responding timely almost every time they are contacted. The system is very dependable little to no down time as a result of a ServSuite issue.

Cons

If anything requires any sort of programmer to get involved the length of time is entirely to long and no updated are provided. Also, if one client reports an issue that would involve us all, Servsuite does not sent out any sort of bulletin to all their customers, this would be a great idea to assure as little damage as possible when a major issue takes place.

January 2020

Robin from Target Pest Control

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Best software in the Pest Control Industry

We have used this software company twice in our 20 year plus business. Initially we used the old data base platform for a number of years. When we were looking for a change some years later, we came back to ServSuite and we are so glad we did.

Pros

The best thing about ServSuite software is the people that work for them. Their customer support staff and management are trained very well. As the system evolves, their knowledge does also.

Cons

At times when we have issues that need to go to programming, the problem is not solved as quickly as we would like, but we understand they have may customers and they are working to help all of us.

October 2018

Amber from Fox Pest Control

Company Size: 201-500 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

4.0

Functionality

1.0

October 2018

Complicated and Faulty

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pros

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Response from ServicePro

Replied November 2018

Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team.

July 2019

Cyndel from Target Pest Control

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

User Friendly Interface with Great Customer Service

Overall my experience with ServSuite has been great and I would highly recommend it to anyone in the pest control industry.

Pros

I've been using ServSuite for a little more than 2 years and it was my first experience with software designed specifically for pest control services. Because of the user friendly interface, I was able to learn how to navigate the system fairly quickly and what I couldn't find, customer service was right there to assist whether it was via email or phone. Whether I'm using the system to process the daily work, help a customer with a payment, or running reports for our company owner, ServSuite is a fast, secure, easy to use software for our business and I highly recommend it.

Cons

There are few cons to ServSuite, however, concerning the part of the program for drawing graphs on the wood infestation reports- it's limited in what it can do and I would rather use the Microsoft paint program and paste from there to the report. I also might would suggest a different formatting for the account private notes that includes "word wrap" so that if something is copied and pasted, it is all aligned correctly.