very good, customer service from all departments is to a high standard. all products are very good in the construction game everyone uses them daily and it makes our work/job easier

i like the high level of customer service we get if something needs sorting or we need help. the constant development of the products with all the updates and releases making all the small changes that make huge different

when im working fast on ipad it crashes sometimes

Field View is one of those products that are hard to setup, and very solid there after. We've had minimal issues have the system was setup to our liking. Most issues were either user error and rare ones that were not we delt with quickly by support. The menu structure is something that could use some work.

The main reason we use Field View is that we intent to have it connected to our other Viewpoint products for easy syncing. Everything works as it's intended. Once everything has been setup, issues are rare and most can be resolved by tweaking form that were made by Operations.

The 2 biggest cons of this product are cost and it's not easy to setup.

Initially we thought this platform would be perfect for us, as our partners had been using it sucessfully- there was no trial period granted but we signed up for 3 years Unlimited user. Although it has helped with our 40 or so H&S forms and Checksheets, these could have been done with another Form designer that costs 100th of the monthly cost, with mobile and tablet support feeding into Sharepoint lists etc. It's very hard to justify staying with this system when there are much better competitor products such as SnagR.

The snagging feature is the only feature worth mentioning - however the ardous calibration process to define areas before this can be used is crazy. Other competitor products do not require this long drawn out very time consuming process. Forms are very basic and do not give functionality of other forms designers eg you cannot add an image!

Poor training, very poor drawn out support, very expensive system which underdelivers in pretty much all areas. Although functional to a degree, the interface is outdated, partially converted, developments and requests are sooo slow to action by Viewpoint including the progress report which stopped working for MONTHS! - Inconsistent butons eg Delet in one screen deletes whilst in another it merely de-selects but doesnt delete. Although fedback at the start its still the same 2 years later. If we leave the system in October we would have to download the data or pay for a viewing license- It's terrible.

Overall our experiences were good. We were able to get more users involved in filling out and correcting issues and even doing forms on a regular basis.

Once you got past the setup the ease of use was simple. We had tons of buy in from subs and foremen on all jobs to use this product.

The admin side and getting users into the system was a major pain for deployment.

We do not use it anymore. We evaluated and are using Autodesk Build now.

Our field users liked the product and it worked well.

The setup of users is a pain. This software was not directly connected to Vista or Team. It was a stand alone product from Viewpoint. Could not right RFI's in Field View. Had to do this in Team.