WorkStraight
About WorkStraight
WorkStraight Pricing
It is also available at $39/mo and $79/mo with additional features.
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for WorkStraight
1 - 5 of 34 Reviews
Alberto
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2018
Great for managing workflow and employee job assignments
A central place to manage all of our workorders. We use it to manage our workflow from client request to invoicing. A great way to keep records of service calls and what was done. Very happy with the service offering as a whole.
PROSEase of use, web based interface, configurable user access, access from anywhere and on mobile tablets.
CONSWould like a bit more granular customization of work order form, ability to sort work orders by client/employee name or employee ID.
Vendor Response
Hi Alberto, Thank you very much for your review! We are very happy that you are liking WorkStraight. What kind of customization would you like to see? We will be really glad to hear your thoughts! All the best, WorkStraight Support
Replied January 2019
Jessica
Printing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Excellent system for our small business
As I said. We are a small print company so use it to track orders for customers - not I think what the system was built for but we make it work for us and it’s much better than some of the more specific/complicated/pricey systems out there for print shops to use.
PROSVery happy with workstraight - easy to use and customise and price very affordable for our small business - used for a small print company to keep track of client orders and works very well for us having taken over from a paper based system which mean forms were being passed between office and workshop - workstraight means we can all access the orders and update them accordingly when needed - even out of the office.
CONSWould love more features - would maybe even be willing to pay a bit more for a some if they worked for us. Ability to mass save PDF copies of work orders and then mass delete would be ideal for archiving. Also a few customisable statuses would be great - as closed and open don’t always fit our needs - a completed status to go in between open and closed would be amazing! Reporting is slightly limited - a report which lists all open orders and can be run by assigned staff member or all would be great. So more features would really be on my wish list to ensure we don’t ever grow out of the software.
Vendor Response
Jessica, Thanks for your review! If you could please send us an email with more of your feedback would be great, we would be really happy to add it to our feature request list, so we can try to implement it in the near future. Again, thanks for your feedback and your review. We truly appreciate your support through these years! All the best, WorkStraight Support Team
Replied January 2019
Kelly
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2018
Have been trying to contact the company for a month now and no one responds.
tracking, communication on projects NO CUSTOMER SERVICE. no one responds to calls and issues.
PROSEasy to use. Works good as a communication tool between staff members and maintenance staff. Extremely poor customer service. Actually no customer service.
CONSThey need to organize items better. Need to make less steps. Once a WO is closed it should drop off the main list. Reporting is very poor Extremely poor customer service, no response. 14 emails (including portal). Tried calling but the number goes to a fax line.
Vendor Response
Hi Kelly, I would like to start apologizing for not answering your previous requests. We had some issues with our ticketing and customer service system, but we have fixed it! Sorry that it took us a long time, however, our customer service is up and running! We have some improvement in our reports, and in some different areas coming up in our next release. If you can give us a call to (510) 990-1030, we would like to make things right for you! Thank you for your review, it helps us to make WorkStraight better. Hopefully, you can give us a second chance. Kind regards, WorkStraight Support
Replied October 2018
Heather
Education Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2019
Great Work Order Solution for Small Companies
WorkStraight has eliminated our need for lengthy maintenance meetings and constant emails about issues. The work orders are sent directly to the maintenance supervisor on his phone and tracked through the online portal which he updates daily. Maintenance is much more organized, and the administrative office staff is much more efficient now that they don't have to try and 'track down' maintenance. We're very happy with WorkStraight.
PROSThis software is so easy to use. It has streamlined our work order process with minimal intrusion into other daily tasks. Keeping up with maintenance issues and tracking when items are completed is now a snap. We are a small organization and cannot afford many of the other software programs on the market. This has been a game-changer for us.
CONSWe had an issue a while back with the program going offline with no way to get in touch with support. Hopefully, that has been resolved now. Everything is currently working great.
Vendor Response
Hi Heather, Thanks for your review! We are sorry that you experienced a problem with our customer service. We are working really hard, so that does not happen anymore. We are very happy that WorkStraightbeen a game-changer for you! If you have any question or concern, please do not hesitate on reaching out, we are here to help! Kind regards, WorkStraight Support
Replied January 2019
Chad
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
WorkStraight Review
We are eliminating communication breakdowns using this software. It keeps all of our maintenance issues organized and in one place. Our experience has been positive.
PROSThis software allows all of our locations to communicate on needed repairs. It helps our maintenance team stay organized.
CONSThere isn't a mobile app. You can do it from your phone but it's much easier to make entries from a computer.
Vendor Response
Hi Chad, Thanks for your review! We are very glad that your experience with WorkStraight has been positive. Besides the app, is there any other thing that you would like us to improve? Your feedback help us to provide a better service! With regards to the mobile app, we are working really hard, and we are hoping to launch it this year. If you have any other suggestion or concern, please feel free to reach out to (510) 990-1030 or send us an email to support@workstraight.com All the best, WorkStraight Support Team
Replied January 2019