We have been using NXG for many years and it’s a great asset to our organisation, we use it on a daily basis and it’s proven itself again and again. The Support Team are great! We have monthly catch ups to see how everything is going. They give great advice to help us. Take on any feedback we have

The NXG platform is a perfect solution that helps us to prevent risks to supplier payments from duplicates through to fraud. We manage our Master Vendor File regularly to remove duplication and also to monitor changes. We also use the Statement Rec module which saves a lot of time from manually reconciling supplier statements. I would highly recommend the statement reconciliation. The Reporting tools provides us with KPI reports not only on the usage performance but also actionable insights to where errors occur so we can improve processes in our systems and operations.

I have no dislikes of the system, but we would like the ability for more tool tips on the user interface.

We have possibly recovered the initial spend on the product by stopping the payments - we would have probably stopped it anyway but this was done at the onset

It was a tool that came in handy as i was looking for items to help with internal audit findings - We were rated very good and i was looking to improve ratings.Using this has captured duplicate supplier set ups ( with good reason) and highlights for us to check if correct . Duplicate payments and duplicate invoices if keyed incorrectly. Saving alot of manual work .We are also trialling the statement rec feature to see how much time it would save the team from carrying this out manually.

Getting it installed with upgrades or new version and having IT involved the process is complicated and delays on boarding

NXG Forensics are a great all round team to work with, from trainers to account managers.

The software picks up duplicate payments that internal controls within the ERP miss due to the use of a special character or a 0 instead of a O. The team at NXG are great to work with and they really do care about customer feedback, implementing change and improvements as a direct result of engaging with and listening to customers.

There can be a lot of false positive flags for potential duplicate payments.

Very positive, although I think we have no where near utilised many things that will help in the long term, but that, again, is for us to progress.

Despite a relatively short period of our using the software, the team at NXG have already taken on board development requests and actioned them quickly. The support, communication & training is very good

Unable to mass dismiss tickets. Not NXG's fault but relates to our system, we have unable to run files just before BACS extract so we have a risk window on items processed on the morning of exports.

We have been using NXG for many years and its a great asset to our organisation, we use it on a daily basis and its proven itself again and again

NXG or Fiscal as we call it, is the perfect way to prevent your company from paying duplicate payments, I as a user have been using Fiscal for probably 10 years as a Local Authority we have prevented many millions of pounds that is no exaggeration Fiscal as fully justified itself

To be honest I have no dislikes of the system, we have recently updated to NXG and it is very easy to use