Our experience has been nothing but stellar. We switched from a different studio management software and everything has been so much easier to run since switching.

The ability to let the customer choose the price they pay for each service.

The backend is still being updated but it will soon be much more user-friendly I'm sure! And it's still great in the meantime.

My overall experience with Arketa has been nothing but amazing, and I would choose this platform over and over again. The customer service and general support that I have received and continue to receive could not be more efficient and to the point. Also, the overall functionality of the platform is amazing. It is efficient and easy to grasp and get an understanding of. I would recommend Arketa to absolutely anyone in the fitness industry. Arketa was also recommended to me, so I know that I'm not the only one extremely pleased with Arketa's services.

I love how straightforward and to the point all the functions are, most of all from the backend. Additionally, I could not be more pleased with the customer service.

I think what frustrates me from time to time is that I need to go out of Arketa and onto stripe to see my net income.

I would strongly advise you to be extremely cautious when proceeding with Arketa. From the beginning, I was sold a story by [sensitive content hidden] that had inaccurate and misleading promises about the level of support, initial start up, and customer service. The narrative was that Arketa was a smaller business and valued each customer. I was promised that I would have help bringing all my pertinent information over from my original operating system, Wellness Living, quickly and easily. In reality, this was always meant to be done by me or, I could choose to pay more on top of an already hefty monthly payment for my small business. At this time, I was tied into a 6 month contract in which, I paid in full because I could get a better rate. But, between selling my business, a move of our family of 6, some health setbacks and a change of direction, I had to cancel my contract. I requested some of the 6 month PIF payment back (I used less than 2 months of service), but I was told no. I accepted that. But then, I get an email after confirming the cancellation of my contract with Arketa, saying that I would be charged over $3000 for the next 6 months. I emailed right away and asked for this to be taken care of so that I wasn’t charged. Well, sure enough, I was charged over $3k and got declined when trying to use my credit card to purchase groceries. I was also charged an over draft fee because of this unexpected charge of over 3K which I am normally very careful to avoid. FINALLY, after over a month of emailing [sensitive content hidden], I was refunded but, not for the correct amount. Due to the exchange rate differential, I was refunded $217 less than what I was charged plus I had that overdraft fee on top of that. Now, I have been ghosted by [sensitive content hidden] and no one has acknowledged that I am still missing money. I understand that there was an exchange rate difference but, I do not feel like I should get punished for that since I sent two email reminders to please check that this would not happen. Because we have four kids and are just trying our best, this money goes along way with all the expenses that we are all facing. I am very disappointed that after 14 emails sent with kindness and patience, that I could not get a response on what was happening. Finally, after sharing this review, I received a response from Arketa Renewals with another promise of helping me out. I had hope that I was going to receive some customer service and get back the money I was owed. Nope. 3 additional emails were sent from me to Arketa- kindly requesting an update. It has been almost a month and I have once again been ghosted with absolutely no response at all. If you are thinking about using Arketa, ask lots of questions and know that, at end of the day, you are being sold to. My experience with Wellness Living customer service was much better and much more responsive. I know what it’s like to try to survive and thrive in this industry and, we all want to feel like our hard earned money is put to good use, serving us to increase our business. This experience, unfortunately, sent me in the opposite direction. Watch out for this company and the stories they sell.

[sensitive content hidden] was a great person to work with. Although on-boarding was a lot more than what I expected, he was a great support.

The Customer Service was horrible. I have been ghosted for 2 months on getting overcharged.

Overall experience has been wonderful. Much more affordable and with more features that are useable than my previous software.

Product is super easy to use and with more features coming out will be even better. Price was on point for the amazing features that already come with it. Additionally, I am not paying extra for a lot of random stuff that I don't know how to use. Amazing customer support and help with setup and integration questions.

There are some very minor things that I think could be added/changed, but I have been told some of these features were coming so I don't necessarily want to list them.