I like how the staff of UpLaunch reaches out and continually improves their service.

The automated communications are key to the success of our gym. The easy setup of appointments for our coaches and members along with text and email reminders is very helpful. If you want to standardize processes for your business so you can focus on other parts of your business, this will work great for you.

A more robust calendar would be a nice addition.

This service has revolutionized the way I communicate to members and leads. I'd venture to say I have way more members in here BECAUSE of Uplaunch.

I like being able to text members all at one time. Also I appreciate the reminders seeing that a new client has been with us for 1 month, 2 months, or 3 months. This has been huge.

The first person who explained things to me and set up the system couldn't have cared less and was not good at explaining things. After paying for the service for several months and not knowing what the hell to do with it, I reached out and got a 2nd guy. The 2nd guy I was with, [SENSITIVE CONTENT], was personable and helped explain things to me. So it was a good turn around. One thing I don't like is that there are texts and emails sent out that don't sound like me or offer things we don't have (or tell people that protein shakes don't matter while meanwhile I'm trying to sell protein!). There should be an easier way to approveand edit autotexts and emails before they get sent out.

Extremely dissapointing.

We are happy with our website that they redeveloped for us and would continue to pay for the web hosting service.

It took over a month for our website to go live. In total our website was down 6 weeks which affected lead generation significantly. The digital marketing that we paid for took over 2 months to even get up and running. And despite paying high fees the content was stock standard, not at all personalised to our business or brand, and nothing which would make me want to sign up for a gym. There was no communication about how the ads were performing, what they were trying, what was working and what wasn't. And on top of the digital marketting fee which was by far the most we've paid to a digital marketing company, we were still billed for the facebook ads. I would have been better off giving the work back to my uni students looking to make a quick buck. No where on their website were any cancellation policies listed, in fact it does state they if we wanted to cancel, they would do so 'we don't want your money'. Yet when we tried to cancel, twice, they kept hitting us with 30 days notice. And all correspondence to the company resulted in a minimum 7 day wait for a reply to an email.

Overall expereince has been great. The whole team over there is really helpful and responsive. From sales, to implementation it was easy and quick. After using it for more than a year now, the support staff is awesome.

Uplaunch improves our communication with leads and customers directly leading to more revenue. It has really help keep everything organized and stops things from falling through the cracks. The long term nurture is also huge and has helped re-engage leads then they are ready.

They are working on improving some of the content and offering more campaigns. I am really looking forward to these functions.

UpLaunch has provided a simple process to organize and follow up with leads, onboard new clients successfully and keep up with current members. I'm absolutely amazed with the ease of use and more importantly the amazing RESULTS and SALES that come from using UpLaunch. Leads, that appeared dead on arrival end up as new members, sometimes months later, because of consistent meaningful contact that is either automated or scheduled through UpLaunch!

Where do I start? The organization UpLaunch provides for lead management is unparalleled. It is organized, simple to use, as detailed as you want it to be and perfectly customizable.

The things I like least about UpLaunch are of minor impact and are mainly small annoyances. A few glitches on the android version are about it!