Dr Dispatch

RATING:

4.3

(4)
Overview

About Dr Dispatch

Desktop self host OR Cloud based hosted TMS for Carriers/Brokers/3PL/Owner Operators or Dual authority. You can copy loads between the carrier/broker sides for the price of 1 company. In COVID our customers were able to temporarily move to the 'cloud' and work remote until they could re-open their offices. Order entry, billing, CRM, driver management, IFTA, carrier lane tool and integrations to most major vendors like Descartes/Trimble/Saferwatch

Dr Dispatch Pricing

Starts at $50 per user and goes up based on hosting options. We are unique in that we offer a cloud option or self hosting.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

Dispatching
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Dr Dispatch Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Dr Dispatch

4 Reviews

Becky

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Long time user, first time commentor

Terrific. You can manage your own server, work off the cloud. The sales, development and tech support teams are all very responsive, polite and knowledgeable of their product. I have looked at every platform. For security, data privacy and customer support, I really don't know that a small/mid-size freight brokerage or trucking company can get a better bang for your buck. They do not force bundled options onto you, and the ala cart addons are not cost prohibitive

PROS

It is easy enough to use to get an entry level employee up to speed and able to do repetitive order entries, etc without large amounts of training. They have been very responsive to integration requests for new partners and new emerging technologies

CONS

The only complaint I would have, is the inability to select fields when doing an export to excel. That feature would be amazing.

Reason for choosing Dr Dispatch

Referrals from other companies was the first. Pricing and shopping narrowing down the pack. Ultimately, DrD gave me the best bang for the buck 10 years ago and still are today.

Tony

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Tiger

We use this platform as our main operational management program and it the bedrock of our company.

PROS

The dispatch function is the most critical. This software is easy to use, teach to new hires and navigate

CONS

The only thing we wish we could modify is the invoices. The edits are to difficult and we would like to make changes.

Reason for choosing Dr Dispatch

Because many of my broker friends currently use it.

Larry

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2022

Dr. Dispatch Like It or Leave It Review

Overall the ease of setting up and training new employess on Dr. Dispatch was the best part. System was simple to use and easy to implement into day to day activities. Overall it is a solid system to start with and grow your freight broker business. The new cloud based software can be accessed from anywhere you have a computer with a internet connection.

PROS

The ease of training and setting up. Easy to build rate confirmations and BOL's. Everything was so simple and flowed from one process to the next with ease. Very little training needed to get staff up and fully trained. Great software to start and grow a great book of business.

CONS

The customer service was slow about taking action when the software went down. The software could go down and be down for hours at a time. The lack of people that are in charge of keeping this network up in running is very few. If systems would go down and the main person would be out you could be with out your must critical part of your business.

Reason for choosing Dr Dispatch

The ease of use is what pushed me to this software. Very easy to use and very easy to train new employees on who are unfamilar with the transportation industry.

mike

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2022

dr dispatch review

PROS

it is easy to use and the storage for load is high

CONS

sometimes i freezes up and we have to restart computer