My daily operations are smooth sailing with this software. I have had situations that I wished I could get something out of the system. After a quick call to support, I have found out I could. Carol has been my hero more than once. I will add that the fact that most of the people that work and support the software have been there 10 plus years is a sign of a great company to work for and work with - in my experience.

I originally started with company that had program downloaded to our server. We now use the remote version and log in through remote desktop. We just completed 10 years of our company. Freight Mgmt has helped us along the way so much. Anytime we have an issue, they are prompt to respond. I am proud they continue to improve the software - no resting on their laurels! It is always easy when hiring someone new because software is very straightforward - it makes training process very efficient.

There are a few quirks that have just been there since i started using 20 years ago. One place I know that you should be able to utilize in equipment, but it will give an error every time. We have found a work around, but it seems like something that should have been resolved by now. I do wish 1099s could be printed for MISC not just the NEC ones. Payroll module would be nice add, but definitely not required at this point.

Overall I think VLP does the job, but if asked, I would assume it was one of the most affordable options out there. I would not pay a premium for it if I was the owner purchasing the software. It makes it harder to be efficient because of the outdated feel/flow and "order of operations" if you will.

So far, the best feature has been integrating MyCarrierPackets.

The system crashes regularly. Email integration through the servers are slow and insconsistent. When entering a load, the system will OFTEN glitch and lose all load info.. we then must log out of the dispatch screen, reload the dispatch side, and repopulate the info to post. This happens multiple times a day for multiple users. Tracking needs to include a # for the carriers to track themselves, and to provide to customers who require tracking 24/7 for high value items. Often rate confirmations either don't end up with the carrier and we have to manually re-send from our email, or they end up in junk. Overall VLP feels outdated, clunky and less user friendly than it should. So many unnessecsary buttons, requirements, features..

3 out 5

The cost and some of the features are easy to use.

Support and new integrations take too long.

I have been a user of this companies suite of programs for 24 years. This new version Load Plus is great. Creating more synergies with outside programs, more automation and reporting. I have been an admin user for 12 of those years as well. It's a great program and I have viewed others. They don't provide much more, and their pricing and lack of accounting keeps Load Plus a front runner of great TMS's to use in my business.

I like the ease in the ability to use it. You can handle any type of logistical business with this platform. You can handle any volume of business with this platform. Load plus is continually improving the product as well. The development team is very open to outside vendors as well with their API's. Mainly as an owner, the fact that I could in theory have one single platform to sign into and run my company is priceless.

The only thing I would say negative is that all this detail comes at a price. Lot's of fields. While the vast majority of the fields are not required entry fields, there are still a lot you may never use. However, a small price to pay to know you can and they exist should your business pivot.

We have used this software for over 25 years and have always received prompt and courteous support. We started with their standalone system and eventually upgraded to their Cloud based system

Ability to limit down time and provide customers with accurate reports and location of product is very important, The ease of use of the system limits the need for lengthy training which allows new users to hit the ground running.

The good thing about FMS is when we have an issue arise, they are always ready to provide support quickly to address our issue and keep us up and running. This is very important because if our software is down, we are not generating revenue.