Decisions

RATING:

4.4

(16)

About Decisions

Decisions helps our customers unlock growth, accelerate profitability and enhance their brand in the marketplace. Ancient customer models, fragile technology, little oversight, and manual work thwart customer objectives. Using the Decisions rules engine, workflow manager, mining agents, integrations, and visual designers, customers build rules, automate workflows, perfect processes, and create user experiences to mine processes, write applications, and create automations to fix the customer experience, modernize legacy systems, ensure regulatory compliance, and automate anything and everything in their business.
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Decisions Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Decisions

1 - 5 of 15 Reviews

Anonymous

11-50 employees

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Great Application, Easy to create forms, workflow and rules for any use case

PROS

1. It allows to create business process in a graphical manner and allows to generate UI and business logic on the fly 2. Its form builder is very capable to generate any kind of form 3. Its performance is very good 4. Workflow and rules can be defined in human understandable language 5. No coding knowledge required to achieve any automation 6. Integration with many 3rd part famous applications

CONS

1. A freemium business model should help reach more customers 2. More training videos to help reduce learning curve

Meghan

Hospital & Health Care, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Need to manage your process from the ground up?

Absolutely love the tool - its done wonders for our business process by removing paper/email/ manual processes and automating workflows & enhancing data captured. I can say without a doubt, projects we have created in the tool, has led to better business decisions and focus where it needs to be with actual data to support the need instead of relying on emotional problem reporting.

PROS

This is the software to use when you want to automate processes, big or small, or allow a team to manage their internal process by department or groups of users. Decisions is the tool to allow you to do this! Building dashboards, forms, approval processes, alerts, send a report via email w/auto processes is extremely easy to do and gives you time back in your day to focus on the core of your business, making decisions with data to back you up, and less about managing the process manually.

CONS

I manage a team of non-developer level employees, we are not fluent in code/css etc, but we are experts of process. We do not have the ability to create a web based UI outside of Decisions, and we are not fluent in code/css etc. Our usage of the tool includes 100% of some mods we create to be worked inside the tool on a dashboard. The tool has definitely improved from 4.0 to 5.0 UX design - but I would like to see the UI be manipulated easier or flow a little more gracefully. Maybe this is something my team just needs to explore more, but if it were a tid bit easier to manipulate the CSS or portal view it would be better than 5 stars. I did give 5 stars, even with this note, because i think its specific to what i use the tool for vs what a typical user may use the tool for.

Laura

Entertainment, 10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2019

Decisions review

We extracting production data from SAP to Decisions. In Decisions we are setting up rules that will ensure that our planners can better perform their job. The output of the rules in Decisions are pushed back to SAP where end users see the result.

PROS

Easy to get started if you don't have much experience working in IT

CONS

A lot of functionalities but it is difficult to find the one that would fit your needs the best

Reason for choosing Decisions

Ease of use

Reasons for switching to Decisions

The SAP solution was too complex to maintain in long term perspective. In Decisions it would be easier to make continuous corrections/enhancements when needed

Neha

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great workflow automation software

Decisions is a great workflow platform and it's definitely improving.

PROS

1. No code platform 2. Quick to learn 3. Provides ability to enhance the designs of your forms by using your own custom stylesheet 4. Easy integration with third-party systems 5. Product is definitely improving 6. Not require any extensive coding knowledge, basic coding knowledge is sufficient.

CONS

1. Reports and Dashboards are not intuitive 2. Doesn't allow one to edit the running instance neither can restart the workflow from the failed step. You have to run the entire process again.

Reasons for switching to Decisions

Not intuitive and easy to use.

Collin

Defense & Space, 10,000+ employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Efficiency in Automated Processes

PROS

The automation of processes that are currently serviced manually in a work-space is priceless. Decisions allows multiple forms of inputs and data sources, allowing a group to collectively store different "pieces of the puzzle" into a centralized storefront. It allows for the management and direction of tasks that seamlessly integrate actions of another to the next step in the process. Customer Support is always helpful and more than willing to walk you through any issues you are having, plus provide feedback on efficiency measures.

CONS

The software has a definite learning curve in getting up and running. While the logic based software is mostly intuitive at the start, it quickly becomes a spiders web of trying to track inputs, outputs, and data formats. While not necessarily a fault of the software, it starts to drive debugging time up as selecting the right operations and data becomes tricky. The online tutorials and webinars are helpful, but don't seem to provide as much depth as one would like. The presentations do help in showcasing the abilities of Decisions, but they seem to only provide a sliver more of knowledge needed to perform the task in the tutorial at hand. Which leaves little room for re-construction work to try and mold the process to what your specific group needs are.