ServiceMonster
About ServiceMonster
ServiceMonster Pricing
ServiceMonster is available at three price points. Our Basic tier is designed for owner-operators and offers the core ServiceMonster features to organize your clients and manage jobs. Upgrade to Grow and you get access to advanced reporting functionality, marketing features, and the ability to track leads. ServiceMonster Premier is our most powerful option, with the most features to manage and grow your business. Track new opportunities, create advanced email campaigns to engage customers before and after the job, and take your business to the next level. Every subscription to ServiceMonster comes with world-class phone support and training, based in the United States. Users who pay annually receive a discount.
Starting price:
$49.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for ServiceMonster
1 - 5 of 14 Reviews
Michael
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2023
Necessity for my business
We were fortunate to have this service and it really helped us stay organized with our customers.
PROSHelped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed. Appointment times, pictures of projects to be completed and notes and needs of the customers. Inside billing worked well and charged customers credit cards was nice.
CONSNothing really. After understanding how the app worked it was just what we needed.
Frank
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great customer service, good system, has some quirks.
I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus!
PROSThe support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze.
CONSThere are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet.
Reason for choosing ServiceMonster
They were industry specific and appeared to the best choice for what we were after. I still think they are.
Mario
Mechanical or Industrial Engineering, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
New user
Decent product for the price. Customer service is good to work with.
PROSFairly easy to use, easy transition upon start up, invoicing in timely manner once job is complete. Customer support has always been available when needed.
CONSThe program BUFFERS or stays LOADING way TOO often on both Phone app and desktop version. We spend TOO much time waiting for program to load. Phone app could be better like the desktop version. Phone app limited in some areas.
Keith
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
My right hand person
I always recommend ServiceMonster two other business owner in various industries.
PROSAs a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem
CONSI can’t think of anything I did not like about ServiceMonster.
Sule
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Awesome Software
Absolutely wonderful program. I am a fan of Service Monster.....
PROSFMS is absolutely the best idea for customer retention as well as keeping a solid data on flow of percentage .Extremely user friendly program. Customer service is unbeatable. They always have an answer and very honest and proficient with the program.
CONSThe only part that gets complicated is the filtering on the marketing section. Definitely can be worked to get it easier .
Reason for choosing ServiceMonster
Hands on better product ! Better customer service.