Accela Service Request Management

Accela Service Request is a cloud and mobile-based solution that helps government organizations receive and resolve citizen's service requests on a centralized platform. It provides citizens with a self-service portal, which enables them to upload mark-up images of issues, submit requests and track the status of their pending cases. Key features of Accela Service Request include reporting, regulatory compliance, SLA compliance and process/workflow automation. Employees can receive automatic notifications about new requests and visualize them on an administrative dashboard.