We have been using iClass for 5 and a half years, and believe it is currently better than other alternatives.

General Setup is easy to set up and make classes and billing. Able to send billing statements, and messages to all the clients.

Wish we could make custom reports. Wish there was a color blind option when viewing past due balances on family screens. When a trial or make up - Would like to make a note to the trial record. Notes on families and students are difficult to find, and should be integrated so that you can see note about family and students more easily.

I like that they do webinars when they release new features to show clients how to use them. I like that they have an easily accessible support team via online chat, email or phone. I like that they have a way to request features to add.

I don't like that the chat is sometimes offline during business hours. I also don't like that it sometimes takes years to implement a new feature request.

Overall the customer support has been very good in the areas that they can help us with. I am, however, very disappointed about being sold a product that once installed does not function for my company in the way it was described. See above.

I really like the clean look that it presents to our customers that are registering for our program.

We have found several problems that hopefully can be resolved. *The "make up" feature that we were sold on, in actuality does not function for our business at all - it is useless to us and we are still having to use our manual system. *we have had a problem with our selection of payment methods and our customers are still able to select a payment option (AmEx) that we do not accept and thus we are having to spend time and resources to correct what should have been automatic *The staff portal would be far more useful to us if we could post automatic messages to our staff when the log in to the time clock

IClassPro wind hands down for your gym management software! Less expensive. Great people. Easy to use!

It is the easiest to navigate and user friendly for both the staff and customers. Their customer service is outstanding!

The appointments feature for private lessons and their parties feature are still not as easy to navigate and connected to the other pages as much as I am used to.