We have used RezStream for over 8 years and find it to be a dynamic product.

RezStream allows easy interface between client and consumer at every touch point.

Wish we could let groups make reservations more easily without all recreating the wheel everytime.

Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse.

The product is very easy to use and understand. There is plenty of information on how to use certain features, but you can always contact the support team to get help with any problem. Can be used anywhere with an internet connection (the faster speeds the better is works).

An occasional bug that has returned where sometimes our notes for the reservation do not save, causing confusion. Not being able to resize "repair" blocks without having to fully reopen the "site" just to shorten it by 1 day.

Very easy to see the check ins and outs for the day

As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy

I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use

I cannot say enough positive things about the customer service at Rezstream. I have been working with them for quite some time now and I have always been blown away by the level of care and attention they provide. In particular, [sensitive content hidden] have been absolutely amazing. They always go above and beyond to ensure that our needs are met and that we are satisfied with their services. One thing that really stands out to me is their availability. I have had instances where I needed assistance on a Sunday and to my surprise, I was able to get in touch with someone from Rezstream. [sensitive content hidden] truly go the extra mile for their customers and it is evident in their willingness to help at any time, even outside of regular business hours. Their knowledge and expertise in the industry are also top-notch. They are always up to date with the latest trends and technologies, and their recommendations have greatly helped our business grow. I have no doubt that if it wasn't for their guidance, our business would not be where it is today. What truly sets Rezstream apart from other companies is their genuine care for their customers. They treat us like family and always make us feel valued. [sensitive content hidden], in particular, have been such a pleasure to work with. They are friendly, professional, and always willing to listen to our needs and concerns. In conclusion, I highly recommend Rezstream to anyone in the hospitality industry. Their customer service is truly exceptional and their employees, especially [sensitive content hidden], are a huge asset to the company. Thank you, Rezstream, for all that you do for us. Without a doubt, our business would not be as successful as it is today without your support.

Absolutely nothing!!! They go above and beyond for there customers!!

The program is very user friendly, easy to teach newbies, and we especially like the custom color coding which shows us just by looking at the calendar who is gluten free, who’s bringing a pet (one of our inns is pet friendly), who’s checking in late, etc. – a feature I did not find in any other program that I looked at. The interface of the booking calendar is very straight forward. You just click on a reservation and immediately a box pops up on the right with all of the reservation info. Notes are easily accessible, and it keeps a running history page on each guest that tells you when they stayed with you and what room or suite they stayed in. These are all features that assist us in providing our guests with excellent customer service.

We have two small hotels totaling 30 rooms and suites. I used Rezstream's software program when I started in this business 15 years ago; left them a few years later because they did not have their cloud-based system up and running yet. Have used several others and researched many since then and came back to Rezstream and so happy I did.

When you try to print out a report the font size comes out miniscule.