ROH
About ROH
ROH Pricing
Starting price:
$1.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for ROH
1 - 6 of 6 Reviews
Pressley
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Carats & Cake
I love that ROH allows you to keep all payment information in one spot. It is so easy to have one page for each event that holds all of their information. It is also super helpful to be able to send payment reminders through ROH!
CONSI think the interface is super interactive. I have not had any issues or complaints!
Vendor Response
Thanks so much for sharing your experience with ROH, Pressley! We're thrilled to hear you're enjoying the platform, from the interactive interface to the helpful payment reminders. We look forward to continuing to work together in the future, and thank you again!
Replied April 2023
Randy
Hospitality, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Convention Hotel User
We are still learning certain aspects of how best to use it in our operation, but the service and ease of using for us and our customers has been great so far.
PROSThe fact that it has total contract, payment and account management in one place with excellent customer service.
CONSWhat I like least is also what I like best. It was not a plug and play program. We had the ability to provide feedback and customize it to our needs without any kick back.
Reasons for switching to ROH
More options and customizability
Rhonda
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed April 2023
Inconsistent.
The customer service is very responsive, but I wouldn't recommend this program as we have seen an excessive decrease in the timing of deposits and cash inflow because we are at the mercy of our customers paying the deposit on their time and not according to the contract.
PROSThe dashboard is easy to read and the customer service is responsive.
CONSIt is inconsistent and we no longer have the control to receive deposits according to our contacted dates. Client credit cards should automatically be charged on the deposit due date so that we are contract compliant. This is turning our Sales Managers into collectors and having an extremely negative affect on cash inflow.The deposits don't post to our bank account consistently.
Rebecca
Hospitality, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great New Tool
The training and support have been amazing. I get responses almost instantly if I have a problem or need assistance in any way.
PROSI like the ease at which I can upload the contracts and payments that are due. I also love that my clients can sign a contract or pay a deposit from their phone.
CONSI have not used it enough to find out anything that I do not like about this platform.
Reasons for switching to ROH
Corporate decision
Nick
Hospitality, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
ROH Carats & Cake vs Sertifi
ROH has a lot of features and the fact that it is continuing to grow makes us excited to see what the future stores.
PROSInvoices, contracts and payment history all wrapped up into an event folder.
CONSStoring credit card on file has to be requested seperately. It would be great if once client submitted payment they acknowledged that their credit card would be saved and used to pay off any final balances.
Reasons for switching to ROH
Corporate office recommended the switch.
Jason
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Best customer facing product!
Professional staff, very responsive and always willing to help.
PROSprofessional appearance and ease of use for our clients has already been the feedback in just a few months.
CONSAny issues during our setup were addressed and customized to our needs, no cons at this point.