7shifts Software


 

7shifts is an online employee scheduling software system designed for shift workers operating in the restaurant industry. The solution allows employees to check their upcoming shifts, scheduled availability and time-off requests from the 7shifts home screen using a mobile app.

If a worker is unexpectedly unable to make it to their assigned shift, the app allows employees to offer their shifts to other workers who are available, who can then bid on that shift. The unavailable employee can then reassign their shift to another worker with a single click.

If an employee’s availability changes, they can make a note within the app, which managers can then view and approve. Workers can even request time off, and managers can view and approve these requests from their own mobile device.

7shifts enables social networking via a feature called the "Wall," which allows employees to post messages about upcoming social events or remind colleagues of upcoming work assignments.

 

7shifts - Scheduling
 
  • 7shifts - Scheduling
    Scheduling
  • 7shifts - Schedule approval
    Schedule approval
  • 7shifts - Reporting
    Reporting
  • 7shifts - Manager view
    Manager view
  • 7shifts - Mobile view
    Mobile view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

278 Reviews of 7shifts

 

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Software Advice Reviews (13)
More Reviews (265)

Showing 1-13 of 13

Myndi from Beans-n-Cream
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Very user friendly and has cut the time I spend on doing the schedule in half!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I looked at several different apps before I decided on 7 shift, bit it really was no contest. The price was right, and it was so user friendly. I have had little to no issue figuring the software out on my own. My employees love that they get notified as soon as the schedule is posted. It's so easy for them to change their availability and switch shifts. I love that I can accept or decline shifts being traded based on who is working.

Cons

I have only been using the app for a few weeks, and really don't see anything I don't like. It has made my work life so much easier!

Review Source
 
 

Rachel from contract
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

7shifts makes scheduling easy.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

7shifts is a great software for the service industry. I love that you can see your schedule, ask off days, and drop or pick up shifts all in one app.

Cons

7shifts is the first app that I have used for scheduling and I have encountered zero problems that were not created by user error.

Review Source
 
 

Siddesh from Marimba Auto
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Simple Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great software to keep track of the employees and the website looks beautiful and gives the real time data.

Cons

Its is slow needs improvement also its quite expensive for a small and medium firms and also some time the punches are not saved.

Review Source
 
 

Vanessa from The Plaza Suites
Specialty: Hospitality / Travel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Makes Scheduling easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I don't know any other software that has made scheduling this convenient. Sends you alerts when someone has overtime.

Review Source
 
 

Josh from Roscoe's Chicken & Waffles
Specialty: Hospitality / Travel
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

So good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great team to work with. They genuinely want to help our business succeed.

Pros

Integrates with our POS, saves us money on labor and has simplified scheduling across all of our locations.

Cons

I wish their support hours were extended so that we could get our questions answered a little more quickly.

Review Source
 
 

Matthew from Salvation Army Kroc Center Hawaii
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

So simple!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It's been a couple years since I used this, but it's best feature is it's simplicity. We used it for all scheduling.

Review Source
 
 

skyler from west coast inspection services
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

7shifts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Like Shiftplanning but much better and more catered to the restaurant industry.

Pros

-Easy install
-Budget control
-Log book to keep track of information
-Cross platform use with Android and iOS

Cons

I have had multiple people misuse the comment "wall" feature, I personally think there should be a way to disable it.

Review Source
 
 

Cheryl from McNair High School
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

very simplistic yet detailed scheduling software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

love the program, i use it as a classroom tool to teach time management and accountability to high school students, and they love it

Pros

app for program, ease of use for user, integrated with pos systems. great real time data, can print

Cons

was unable to figure out how to do multiple shift adjustments, would like to see more features for non profits

Review Source
 
 

Diamond from Housen Homecare
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

7shifts is amazing!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that it allows employees to check their upcoming shifts, scheduled availability and time-off requests.

Cons

I think that the wall feature creates an opening for unprofessionalism. Employees can post anything on the wall.

 
 

Dan from Manny's
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

WORST CUSTOMER SERVICE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using the product for the last 5 months. The lie and say they will get back to you on the weekends. I have called for support on many Friday afternoons and Saturdays and don't hear back until Monday. I suggested they change the language to say Mon-Friday support but they refuse and said they are going to hire someone to help at some point.

Pros

Easy to set up

Cons

POOR service

Advice to Others

Don't buy unless you only work Monday-Friday

 
 

Andrew from O'Hanlons Restaurant/Pub
Specialty: Hospitality / Travel

June 2016

June 2016

Awesome scheduling app for restaurants and pubs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

7 Shifts has been awesome to use. Everything from scheduling, to shift changes to keeping the staff up to date on upcoming reservations, events and bands playing at the pub, it's all there. There is a lot of very useful features on the app, however it still maintains an efficient level of simplicity at the same time.

I'm so happy that we made the switch in our scheduling routine to using 7Shifts. The amount of time and head-aches I have saved in the few short months we've been using 7Shifts has been incredible.

I would recommend this program to anybody in the industry looking for a simple and easy-to-use method of scheduling that is beneficial to both management and employees. 15 years of doing the schedule the same way, we gave 7Shifts a try a few months ago and will never go back to the way we did things before.

Likes Least

Honestly, they're great. Can't say a bad thing. They're always progressing and making improvements.

Recommendations

There are a few scheduling softwares out there focused on restaurants (HotSchedules/ScheduleFly), but we've found this to be the best in terms of bang for your buck.

 
 

Kelsey from urban COFFEE lounge
Specialty: Food / Beverage

March 2015

March 2015

HUGE time saver and made scheduling across multiple locations possible

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has so many additional functions than other scheduling software that we've tried, and every time I think of a feature that would make it even better, they have taken my feedback and have worked on adding it!

Likes Least

There have been some issues pulling hours for payroll, which is time consuming and frustrating. But they've always been responsive in helping get them sorted out.

Recommendations

Try it! Especially if you have multiple locations. It literally saves you hours!

 
 

Alicia from Urban Coffee Lounge
Specialty: Food / Beverage

March 2015

March 2015

Much better than Excel!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

- I love the App to see the quick look at the schedule, approve or deny requests, and update availability in moments.
- Additional features continue to be available that advance our experience.
- Overall ease of use for the staff and communication about their schedule (availability & time off requests)

Likes Least

The problems we have had over the past year with incorrect reporting. Several times, the data was not what it should have been (missing lunch breaks, issues with overtime, etc). This has cost us (on more than one occasion) several hours of payroll-day headaches and frustration while we tried to figure out the problem, which was an issue on 7shifts' end.

Recommendations

I don't have any recommendations for others.

 
 
 
Showing 1-20 of 265

Jacqueline from Rodizio Grill
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Works great for our resturant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Makes scheduling across different departments easy. Our employees find the app easy to use and overall we find it very helpful.

Cons

You can't republish the schedule from a mobile app and the mobile app for managers isn't as easy to use as it is for employees.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review Jacqueline! :)

 

Jason from Zephyr Bakery Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

It's a great app overall for big companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are alot of great features and is very easy to use.

Cons

For a small mom and pop business it's too expensive.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Hi Jason, thanks for the review. We're happy to hear that you found 7shifts contained the features you need to for your business. I'll have a member of our team reach out to you in order to discuss pricing for a small business like yours. Cheers!

 

Bani from Cora Breakfast and Lunch
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

have been using this almost 1 year so far happy with the overall experience and keep learning new tricks.

Pros

Ease of use and the interface is great! Definitely help to streamline time for scheduling and management of staff

Cons

Some workflow management needs to improve eg. approval authorities and how different roles/ departments interacting with each other from a scheduling and approval perspective. Chat is great and has huge potential but right now is basic.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review Bani! We're pleased to hear that after a year of use that 7shifts is helping Cora streamline scheduling. We are always working on improvements to our platform, so expect so workflow improvements soon :)

 

Victoria from Bev Naps Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Elevation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We do not currently use much of the reporting would be the only thing I don't have experience with.

Pros

Very user friendly, easy to maneuver throughout the app and program

Cons

Nothing I have experienced so far. Our staff enjoys it and I like the notifications as well, makes management much more efficient.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review Victoria! I'll make sure a member of our team reaches out to you so that we can show you how to take advantage of all the powerful reporting available to you within 7shifts. Cheers!

 

Kristen from Breka Bakery & Cafe
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We're happy with the main functions of 7shifts and overall it has simplified our scheduling process!

Pros

The best part about 7shifts is that any time I have a question, I write a quick message in the pop-up chat located in the bottom right corner, and someone gets back to me within a few minutes. This program easily tracks employees availability and vacations. It has some great key features, and is easy to use.

Cons

It would be great if when scheduling, you can view the day and have a simple button to view the next day. Instead, you have to close the pop-up window, and select the next day separately. Additionally, it would be better if there was a way to input start and end time by clicking and dragging instead of manually entering each start and end time.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review Kristen!. We've happy to hear that our client success team always is there to support you and your team. Also, thanks for the great product suggestions ¿ I've pass those along to our team. Cheers! :)

 

Daniel from O’Shea’s Irish pub
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

7 shifts works for us!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It is pretty easy to use from an employer’s point of view. They’ve been constantly trying to make it more adaptable to different types of restaurants.

Cons

My staff hated the transition, but everyone is happy now.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Daniel, thanks so much for the review. We love getting reviews, but we love getting reviews from local restaurants here in Saskatoon even more! We're thrilled to hear that you are loving 7shifts, and even more pleased to hear that your staff love it now that they are used to it. Cheers!

 

Emily from Rodizio Grill
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy scheduling tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

7shifts makes it easy to schedule across all departments-particularly helpful as our staff is very cross trained and it is easy to schedule them for different types of shifts.

Cons

There is not an option to change/update/republish the schedule from a mobile app.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review Emily. Your feedback is very much appreciated and we look forward to serving you and the team at Rodizio Grill for years to come. Cheers!

 

Sefton from Smokes Poutien
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How it showed me when I work next and was easy to use

Cons

I couldnt figure out how to hook it up so it was weird.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review Sefton!

 

Arielle from Osheas Irish Pub
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Restaurant Employee Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I loved the ease of use. Everything you need is all in one place, which makes it even faster to exchange or pick up shifts, check your schedule, and messaging coworkers. The app is simple and effective- definitely the best scheduling software i've used to date! The apps simplicity makes it hard to make mistakes, and if you do, actions can be undone quickly. I love that each position can be colour coded, and that your time sheets are right in the same app!

Cons

There isn't anything I can think of for cons!

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Hey Arielle, thanks so much for the review ¿

 

Daniel from South Haven Brewpub
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Best Scheduling out there

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use, everyone has access so there is no excuse for not knowing your schedule. keeps track of scheduled hours, and drastically reduces the time it takes to schedule

Cons

I have not had an issue to speak of. There is nothing I don't like

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review Daniel!

 


October 2018

October 2018

What we needed!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

App based. Time clock enforcement. Overall usability.

Cons

Nothing yet... We have just implemented the product.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the great review! Our whole team appreciates it.

 

F. Kenneth from ICG Advisors
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great help for any business

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Scheduling, communications, analytics and business decision making is all made easier by using 7shifts.

Pros

Scheduling can be such a pain in the Restaurant Industry, 7Shifts helps a great deal to make thing easier to communicate to employees, and to track from a management standpoint. Being able to delineate by shifts, various jobs inside the business and communicate that to employees is great. And that just scratches the surface of what 7shifts can do.

Cons

I have not run into any cons at this point.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thank you for such a well thought out review F. Kenneth. We are thrilled to hear that we've helped solve your scheduling 'pains' and look forward to helping you and your team discover all the other great things that 7shifts offers. Cheers!

 

Elena from Baristas+Bites
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Elena's review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good, love the customer service chats, very helpful

Pros

The notifications and ease of switching employee view on schedule vs position view.

Cons

no ability to put in a weekly salary amount
not being able to print schedule in position view rather than employee view (unless that is a setting only the owner can switch)

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review Elena. I've passed on your kind words to our client success team as that is the kind of great feedback they love to hear. Cheers!

 

Tamra from O'Briens Irish Pub and Grill
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

toast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the alerts are the best

Pros

I think its pretty easy to use, I like the app

Cons

I cant block days from being requested off, It doesnt alert me as a manger when someone puts a shift up for grabs

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review Tamra!

 

Sandy from Vitality Bowls
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

7 shifts makes scheduling a breeze!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service has been helpful and super friendly! One of these days I’ll have some spare time to really delve into all the app can do for me!!

Pros

I love that it’s very user-friendly! Also questions are answered really fast through the “chat” option!

Cons

Staff has trouble offering up their shifts to specific people for shift trades.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review Sandy. It's great to hear that your team is finding 7shifts easy to use, as that is our goal! Whenever you want to learn a little more about the advanced featured of the app, just reach out to our team and we would be happy to teach you anything you need!

 

Jason from Clean Juice
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Twickenham/Huntsville

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great experience! Super helpful and very convenient with employee staffing, availability, and request.

Pros

Great software. Very easy to use and so many great features.

Cons

The hour lag from sale to report. The only available view for sales and labor are weekly or monthly.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Jason, thanks for your review. Working with yourself and the rest of the Clean Juice team is a dream come true, so we appreciate your feedback. Cheers!

 


September 2018

September 2018

Time Saving and Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With using 7 shifts I am able to save so much time and have more efficient schedules. Not only are we able to make better schedules that fit our business and employee needs, we also have improved communication tremendously. Our company has 4 different locations, so being able to share employees and see when they are scheduled at other location really helps the communication process. That is something that we have always struggled with. Now we can send out daily announcements to let our employees know of any events or specials going on. We also have put the responsibility of covering shifts on the employees to get them covered and pick up shifts when needed without involving management. Also they do not have the excuse to say they do not know their schedule when the app makes everything easily available.

Pros

I love that you can make a schedule template for each role, it is a huge time saver to plug in all of the shifts.

Cons

For the mast part 7 shifts covers all of the basic needs. I just wish their were more features.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review! :)

 


September 2018

September 2018

Great choice by employer

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I can check or double check my shift anytime.

Cons

In the app, I cannot see the department where I am working or which department other people are working (which tells me who I am working with)

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Thanks for the review! :)

 

Jacki from Food & Beverages
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Easy way to reduce employee cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using 7 shifts for over a year and I am quite pleased with the ease of use as well as the reports it offers.

Pros

7shifts gives me the ability to compare my historical sales data with my scheduling so that I don’t uber or over staff in any given day.

Cons

There are a few parameters in reports that I would like to adjust. It would make it easier for me to pay out tips.

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Jacki, thanks for the review. We love hearing that our integration with your POS has helped you schedule more efficiently.

 

Raj from Amrita, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Like the easy accessibility for employees and the employers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There needs to be lots of improvement needed for a flawless operation. With that being said, I would still use 7 shifts as it gives me great ability to do things much faster

Pros

Like the ease of scheduling and the bars representing the hours being covered by each employee and figuring out if the shifts are adequately covered

Cons

Not able to integrate with CBSNORTHSTAR POS SYSTEM to access a comparison with labor to sales ratio

Review Source: Capterra

  Response: 7shifts, 7shifts

Date: October 2018

October 2018

 

Hi Raj, thanks for the kind words. I've passed along your integration request to our development team for future consideration. Cheers!