Advanced Time and Attendance
About Advanced Time and Attendance
Advanced Time and Attendance Pricing
Contact Mitrefinch for pricing information or a quote.
Starting price:
$5,000.00
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Advanced Time and Attendance
1 - 5 of 13 Reviews
Barry
Verified reviewer
Food Production, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Mitrefinch
We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.
PROSWe use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.
CONSWe have no real issues to report under the "cons" section. The software does what we need it to do.
Kaysey
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2017
ALWAYS great customer support!
I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!
CONSI wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.
john
Food & Beverages, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed March 2019
Good functionality but poor customer service
The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while [SENSITIVE CONTENT HIDDEN]was in post. A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system. The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.
PROSAbility to deal with open finish times and multiple shift patterns. Calculations allows for bespoke business logic without development. Web TMS is good. Has reduced payroll queries. Email encrypted payslips.
CONSHelpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it. System flexibility can be its downfall in that its complex for new users to pick up. Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, [SENSITIVE CONTENT HIDDEN] , filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before. Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time. Paid for training was insufficient and not compensated.
Rick
Public Policy
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2016
Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS
Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications. Mitrefinch was chosen for its features and price point. This product was able to handle over 100 shift schedule rotations to accommodate our departments. Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced. The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.
CONSDocumentation of the software is too many releases behind. The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2018
We've had TMS for 6 years now, I find it very easy to use
We switched to TMS from another Time and Attendance software that was made solely for Public Safety and did not suit our needs, it was very cumbersome and hard to figure out. TMS was much easier to use and manage.
PROSWe are still on version 7 and have not upgrade to version 8. The software is easy to use, fast, easily customizable, quick to learn, and can integrate with other payroll software
CONSSometimes support can be slow, it's gotten better than it used to be. Reporting can be slow as well when done on all employees, we have about 750.