ApplicantPRO Software

4.69 / 5 (154)

Our advisors have recommended this product 10 times in the last 30 days

About ApplicantPRO


ApplicantPRO by JobMatch is a cloud-based applicant tracking (ATS) system designed for small to midsized companies that are working to stay in compliance with EEO/AA and OFCCP guidelines.. Its interface can be utilized by organizations in any industry - property management, manufacturing, education, food and beverage and more.

After using ApplicantPRO to create a job posting, the system pushes the post to a variety of free job boards and over thousand paid job boards, as well as all of the social networking sites: Twitter, LinkedIn and Facebook. ApplicantPro also helps users create and manage a careers website with no IT involvement. Its screening portal screens applicants based on criteria set by the organization.

ApplicantPRO tracks all of this information, which can then be analyzed in real time through a variety of HR metrics and customizable reports. It offers subscription-based pricing that’s variable by the size of the organization, rather than the number of logins.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

154 Reviews of ApplicantPRO

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(111)

4 stars

(39)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 154 reviews

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January 2017

Terri from Dean Bank

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Makes our life so much easier!

I have used Applicant Pro for a few years now, and just recently it was one of the first things I added when I started my new job last year. I love the way everything is in one place. I can easily put our open position on-line, and it feeds out to the list of free job boards. I can also choose to send out to fee-based job boards with one click. All my managers can see the applicants, and all applicants are saved into the database. And the reporting (which I used for the first time last year) for Affirmative Action cuts down on hours of my time. I am a one -person department within a small bank. I do it all - and this makes my recruiting function so much simpler, faster and streamlined. With one click, I can also send the job to our state DOL, as well as our Veterans and People with Disabilities reps. Anyone who has the authority to see an applicant can make notes directly on that applicant, and rate the applicant for future. We have one position that turns over frequently (Teller) just because we have so many - and we can go right back to our notes on-line for those candidates who impressed us who we did not hire. In short, it's one of the best tools I've used in my HR career.

Pros

Ease of use, affordable, ability to save candidates information. Ability for other managers to use the data base directly, one click to send job out to multiple areas.

Cons

I find some recent changes very confusing - I think it was easier to use previously and I find myself getting a little lost.

October 2018

Gabriel from evolve Federal Credit Union

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Easy Applicant Tracking

Pros

ApplicantPro is extremely easy to use. Creating a job posting takes no time. The software gives you the ability to create templates that you can use over and over again. It also gives you the ability to create screening questions which you can setup so that if the applicant provides a certain answer they will be labeled as "disqualified" and put them on a different group. The software also allows you to create different type of users which depending on the level you assign them, they will have the ability to just view applicants all the way to create job postings. You also have the ability to text or email applicants during the application process and the system also has templates for you to use such as invitation for interviews or communication about not being selected. The software also gives you the ability to buy the option to use a variety of tests that can be given to your applicants to further help in the process of finding the ideal candidate. Overall, the software has a lot of perks that help the application process.

Cons

The only item that I struggle with is the ability to include numerous disclaimers that need to be approved/agreed by the applicant such as background, credit checks, etc.

Response from ApplicantPRO of JobMatch LLC

Replied October 2018

Hi, Gabriel! Thank you for taking the time to review our product! We value your feedback. We are happy to hear that we are able to make your hiring easier. We are always looking for more ways to streamline your process. We would love to discuss your concerns. Give us a call at 888.633.9269 or shoot us an email at support@applicantpro.com and we can get you taken care of. Kind Regards, Mindi Barrett - Lead Hiring Consultant

March 2018

Karen from ARCH Language Network

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I love the features that Applicant Pro has to offer. You really get your bang for the buck

Pros

Easy to understand, functionality, many features to pick from. I have checked many systems, none could offer what Applicant Pro does for the money. Easy to use, houses endless applications, employees can use their mobile devices to apply, parses resumes into the applications, you can design your own reports or use the standard ones they have ready with a few clicks. Opportunities are limitless. They are always adding new features at no cost. Lastly, their customer service is second to none! Immediate responses to your questions, are always willing to help in any way possible, very friendly, professional staff who know what they are doing. Absolute best anywhere.

Cons

Wish you could design something that if people out of the area or out of the country apply for the position we are recruiting for could be flagged as ineligible. Example, recruiting for a position that is onsite in the Minneapolis/St Paul areas, and we get applications from New York or Europe and Asia - these could be sent an automatic reply that they are ineligible for the position without having to manually do so.

Response from ApplicantPRO of JobMatch LLC

Replied March 2018

Thank you so much for your feedback, Karen! I would be happy to work with you to utilize our disqualification and automatic email features to help you sort out ineligible applicants and save you time! We love working with you and appreciate your business! -Jandi Dean, Lead Hiring Consultant

November 2016

Elizabeth from Right at Home

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2016

Why ApplicantPRO is meant for YOU!

After converting to ApplicantPRO and utilizing their Assessment testing, there was a significant difference in the applicants we were hiring. They were more professional, honest, had good work ethic, and reliable. The assessment helped weed out those who did not fit our Mission and Values. Our agency went from a turnover rate of between 65%-70% to 17%-32%, within 1 year of implementing ApplicantPRO, saving us over $100,000 a year per cost of hiring. After 2 years using ApplicantPRO almost all of our employees received numerous positive feedbacks from our clients, have been with us for longer than 9 months and continued to be exceptional employees. ApplicantPRO made a huge difference in our agency and I highly recommend them to anyone who is struggling to find the right employees.

Pros

The Assessment Testing is one of the best features, it helps find individuals whose beliefs and core values are similar to ours. In the healthcare industry we want compassionate employees and this assessment tool helps us find those caring individuals who are here for the right reasons.

Cons

Would like for it to pull in more employees when applicants stop applying. Every now and then we would hit a dry spell, wish you had Recruitment Consultants to better aid in reaching out to potential candidates.

June 2017

Ira from Aviation Security Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

It's a great tool, not only to track of new candidate but to sort and update working candidates.

It's a great tool, not only to track of new candidate but to sort and update working candidates. It's a turn-key system that is user friendly enough to start using with very little training. Help is just a click away and response time is almost immediate. AppPro has made it easy to keep track of a multitude of applicants with the availability of Note-Taking which you can easily review just by hovering over "notes" without having to open the file. Another great feature is "letter templates". This feature helps to cut-down the response time. Lastly, the ability to simply archive a candidates file with a dropdown or button allows me to keep by candidate list clean.  No negatives. Most of the concerns have been addressed as AppPro is always improving their system to make the program more user friendly.  In the short time I've been using AppPro, I've been amazed at the amount of positive changes made. I expect that will continue as they seem to work diligently on new ideas and improvements.

Pros

It's a turn-key system that is user friendly enough to start using with very little training. Help is just a click away and response time is almost immediate. AppPro has made it easy to keep track of a multitude of applicants with the availability of Note-Taking which you can easily review just by hovering over "notes" without having to open the file. Another great feature is "letter templates". This feature helps to cut-down the response time. Lastly, the ability to simply archive a candidates file with a dropdown or button allows me to keep by candidate list clean.

Cons

No negatives. Most of the concerns have been addressed as AppPro is always improving their system to make the program more user friendly. In the short time I've been using AppPro, I've been amazed at the amount of positive changes made. I expect that will continue as they seem to work diligently on new ideas and improvements.

January 2017

Gretchen from HPM Building Supply

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2017

Great choice for those who want great customer service on a budget

It's often true that you get what you pay for, but in the case of Applicant Pro, you get a great deal for a great price. Their customer service is second to none. I recently wanted to change the structure of our job requisition, which required help from their service team. They did the changes within 24 hours and also gave some great advice. Another big win for Applicant Pro!

Pros

It fits our needs. It's very user-friendly. We make anywhere between 75 and 100 hires per year and it suits both my needs on the recruiting side and also the needs of the hiring managers who use it.

Cons

I sometimes wish there was more that I could do as an administrator - the ability to modify the requisition myself would've been nice, but Applicant Pro's customer team did it so quickly that it's not an issue. I also really wish there was a way to mask applicant names to the hiring managers. We live in a small place and while we do our best to ensure non-discriminatory hiring, it's really difficult when everyone knows someone who knows someone.

August 2016

Jess from YMCA of Greater Richmond

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

YMCA of Greater Richmond

ApplicantPro is the best applicant tracking system I have used (and I have used systems that are much more costly). I would particularly recommending it to any small to medium company, or any company that's cost-conscious. It is the perfect tool for our regional nonprofit (18 locations and about 3,000) employees.

Pros

The pricing is great and the service is amazing! Our rep Steve, as well as the support team, are phenomenal - responsive, knowledgeable and helpful. The conversion from iApplicant to ApplicantPro was virtually seamless, and whenever we have questions, they are so quick to respond with assistance. The service and support are probably better than any vendor I've ever worked with.

Cons

I can't think of any.

Response from ApplicantPro of JobMatch LLC

Replied August 2016

Jess, thank you so much for your review. I am so happy to hear that things are going so well for you. We love our non-profit clients and I'm glad you have found the pricing to work within your budget as well. I'll pass your amazing feedback onto Steve and our support team. Thank you again. Please let me know if there is anything I can do to help you or your team going forward. --Heidi

March 2018

Jill from Lakeshirts

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

We've had great success with the Applicant Pro program. It has streamlineour pre-screening process.

Not sure of all of the benefits we may have but we do have the text and email options.

Pros

Now we can text and mass email applicants. Love this! It saves us so much time. When we have a job fair it's so easy to send out a message to all. Or, for our future job openings, it allows me to email those applicants and let them know we now have an opening.

Cons

I would like the option to type in a first or last name and see the names related to it in case I didn't spell it correctly. It would also be nice to have a mass text option, to text a large group of applicants, rather than only a mass email option. The younger generation seems to prefer text to email.

Response from ApplicantPRO of JobMatch LLC

Replied March 2018

Thank you for your feedback, Jill! I am glad to hear that the texting and email features help you to save time when contacting your applicants. I would love to hear more about what type of information you would like to text your candidates en masse. I will reach out to you directly so that we can review your needs. Thanks again! Jandi Dean, Lead Hiring Consultant

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Bargain Product

Great affordable ATS for smaller companies.

Pros

This is a great product for a small budget.
-Post to job boards in one click
-Customize what access you want your hiring managers to have
-Easy to use for all user levels
-Update status, send bulk emails very easily
-Everything is customizable
-Customer Service is excellent from implementation on
-Simple system without all the bells and whistles a small business doesn't need

Cons

None for me. For a larger company with a lot of openings it may not be enough. For anyone that hires only a few positions at a time it is great.

Response from ApplicantPRO of JobMatch LLC

Replied July 2018

Thank you for taking the time to review ApplicantPro! I'm glad to hear that the ability to post to multiple job boards with just one click is making your hiring process easier. Allowing different access levels for your team is great! We understand that not all users need access to everything we have to offer. Our system has many customizable options that allow us to meet the hiring needs of companies of all sizes. I would love to speak with you about additional options we have available as your company grows! Thanks again! Jandi Dean, Lead Hiring Consultant

November 2016

Rena from Strategic Professional Resources

Company Size: 51-200 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2016

Great Tool for smaller government contractors

We chose Applicant Pro out of about 5-6 vendors. We looked for OFCCP compliance, ease of use by ourselves and our applicants, scalable, reasonable cost, and robust reporting. We have been really happy with this product! It helped us get control of our hiring process and accurately track and document our candidates. The system is OFCCP compliant which was a major concern for us. The posting process is quite good and allows you to track where you are advertising your position - and it allows for the social media posting as well. Though the system allows for the proper tracking and documentation, we can adjust how we use the system for maximum ease for our managers. The reporting is extremely robust including standard reports for EEO and reporting for the new veteran/disability requirements for government contractors. The candidate interface is very simple to use, which was another area of concern for us. The customer service is excellent - they have a chat process and they have been so responsive when I have questions - so you don't get left hanging. For a smaller government contractor this is an excellent solution - can't say enough good things about it.

Pros

Cost effective, easy to use, great reporting capability, great customer service, great posting capability.

Cons

The initial training was a little sparse but the system is very intuitive to use and very easy. I wish they had a manual instead of the topic documents in the help area. Alot of times the topic I enter into the search area on the help page has no results - usually because of the way I've asked the question. So I wind up using the chat function instead. The customer service with the Chat function is outstanding they never leave you hanging!

November 2018

Silvia from Financial Center Credit Union

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Absolutely Great!

Overall, ApplicantPro is great at what they do and are always available when troubleshooting is needed.

Pros

ApplicantPro is a great way to organize applicants and be able to mainstream the recruiting process.

Cons

Unfortunately, applicants frequently submit incomplete applications but ApplicantPro has settings to be able to request complete applications from applicants.

Response from ApplicantPRO of JobMatch LLC

Replied November 2018

HI, Silvia! Thank you for taking the time to review our product. It makes me happy to hear that our product allows you to be more organized and helps by streamlining your application process. We would be happy to chat about suggestions of getting more of your applicants to complete the application.The feedback we receive from our clients helps us know what improvements need to be made. Give us a call at 888.633.9269 or shoot us an email at support@applicantpro.com and we can get you taken care of. Kind Regards, Mindi Barrett - Lead Client Support Rep

October 2017

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Great value and robust ATS

Pros

Applicant Pro has been a great applicant tracking system (ATS) for us. It is user friendly and simple for hiring managers to go in and quickly review resumes, and it provides plenty of robust tools for our recruiting team to find the right talent. Tools such as texting candidates and built-in solutions for facilitating background tests has made thing easier for both our recruiting team and the candidates themselves.

Cons

It doesn't offer seamless onboarding integration with our HRIS (Paycom), but that hasn't proved to be a big obstacle.

Response from ApplicantPRO of JobMatch LLC

Replied October 2017

Thank you for your feedback! We have recently released an extension to assist you with migrating information from ApplicantPro to your HRIS! Please contact a member of our support team. They would be happy to demonstrate this feature and get you started. Happy Hiring!

March 2019

Ryan from SkyWest Airlines

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

March 2019

Amazing ATS and Support

Pros

I like that the support can be customized to fit my needs. They have a team dedicated to not only post open jobs at our company but they also have a team that will write the job ads for us to increase the number of qualified applicants.

Cons

They sacrifice looks for simplicity which is okay for me I guess.

Response from ApplicantPRO of JobMatch LLC

Replied March 2019

Hi, Ryan! Thank you for taking the time to review our product. Our Support Teams are dedicated to helping our clients with their job posting needs, including rewriting job ads to increase the number of applicants that apply for their positions. Feel free to reach out with any feedback or suggestions you may have that might improve your hiring process. Give us a call at 888.633.9269 or shoot us an email at support@applicantpro.com and we can get you taken care of. Kind Regards, Mindi Barrett - Lead Client Support Rep

August 2016

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Great Product

Applicant Pro is easy to use. They have great customer support and are always friendly and able to help me with whatever I need. They also are always updating and finding new ways to make it easier to use. It used to take us a long time to go through applications and now it is a very small portion of what I do, which frees up my time to get other things accomplished.

Pros

The product is customizable, which is helpful to make it work the best for me. But they also have all the legal requirements already in place, which also makes my job easier.

Cons

Can't think of anything. They are always looking for ways to improve, so some of the things I didn't realize were a problem are usually made easier for us.

September 2017

Brennon from Principle Auto

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Inexpensive and effective software, makes posting jobs & tracking applicants easy.

I really enjoy using the job posting resources that come with ApplicantPRO.

Pros

The ability to post through multiple job boards at no additional cost is a huge value. I also like the interface as its pretty streamlined and easily customized. The support is also great!

Cons

Manually adding applicants is more difficult than it should be. There is no resume-parser that other software systems have that pulls text from a resume, LinkedIn profile, Etc. As a result, manual entry takes some time and isn't perfect.

Response from ApplicantPRO of JobMatch LLC

Replied September 2017

Brennon, thank you so much for the review! I am so glad that you are finding value from our job posting and the interface. And isn't our support awesome? Speaking of Support Shanelle reached out to you personally to walk you through the things you listed as cons here in your review. I hope you received her email. She had an awesome short cut for adding manual applicants! Hopefully it will make adding those some much easier. Also, she sent you some info on parsing. We DO have resume parsing! If you have questions after you read over the info, let Shanelle know. She can walk you through it. Again, thanks so much for taking time to send this review. It means so much! --Heidi

September 2017

Ron from Forms+Surfaces

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

5 star in every respect.

From sales to service to day to day use no complaints here. More bang for your buck than any ATS I have used.

Pros

I have used ApplicantPro for close to ten years now with two different employers. I made sure to make the switch here at my current employer to ApplicantPro as soon as I came on board. Has all the bells and whistles needed comparable to the big name brand ATS solutions at about half the cost. Great service if and when needed and very easy to use. Most impressive is they do not rest on their laurels as they constantly strive to update and improve their offerings.

Cons

The only con I can think of is that more people are not aware of the product and how great it is. They should have much more market share!

May 2017

Theresa from The Beach House Resort

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

Applicant Pro is easy to use and streamlines the talent pool

Ease of use. It saves valueable time. Applicant Pro does the heavy lifting.

Pros

You set your own perimeters for the type of individual you're looking for and Applicant Pro does the heavy lifting.

Cons

I can never figure out how to print the entire application. It usually prints a fraction of the job experience. Resumes print fine but not everyone uploads a resume. Also, I wish there was a way to receive an email from Applicant Pro when you've selected a candidate as "potential", and haven't changed the status to "hired", after a couple of days to remind you that you liked them. We get busy, recieve a lot of applications, and often lose the candidate we remembered liking a week prior.

Response from ApplicantPRO of JobMatch LLC

Replied May 2017

Teresa, thank you so much for your review. It was great to talk to you today. I am so glad that we were able to get your concerns resolved right away. That darn print button! You aren't the only one that misses it. In fact a different position for it will be rolling out soon enough. But I'm glad you can now see the entire application when you print them out. I also hope the status filters we discussed today will help you be able to sort your applicants better, so no one gets lost. There were quite a few applicants for each job, which means our sourcing is definitely helping! If you have any other questions, please let me know! I want to make sure you are taken care of. It's like we always say...the difference between good and great software isn't the technology, it's the team that is there to back it up when you run into a problem. I'm glad I could be the one to help you today. -Shanelle

March 2019

Valerie from ESN

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Awesome Recruiting Tool

Applicant Pro is always available to answer your questions and walk you through what ever issue you may have. The customer service and Applicant Pro representatives knows the software and you never have to wait for anyone to return your call. They always follow-up to make sure your issue(s) are resolved.

Pros

The software is User friendly and allows quick posting.

Cons

I have not had any negative issues or problems

Response from ApplicantPRO of JobMatch LLC

Replied March 2019

Hi, Valerie! Thank you so much for taking some time out of your day to review our product and our Support Team. We value the feedback we receive from awesome clients like you! We look forward to continuing our professional relationship with you and your company. Give us a call at 888.633.9269 or shoot us an email at support@applicantpro.com with any questions. Kind Regards, Mindi Barrett - Lead Client Support Rep

September 2017

Cristen from City of Pearland

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Have used ApplicantPro for several years and have always been very happy with the product & support.

Changed the game for us -- previously we had paper applications that had to be manually reviewed by HR and the hiring supervisors. Additionally, we have a much larger candidate pool now.

Pros

ApplicantPro is very easy to learn and very easy to use -- our supervisors are very happy with the ease of use.

Cons

The only thing we wish was available would be for the ability of the applicant to log in and check the status of their application.

Response from ApplicantPRO of JobMatch LLC

Replied October 2017

Thank you so much for your feedback! We're so happy to hear that your supervisors find ApplicantPro easy to use! We do have a feature that will allow applicants to log in and check the status of their application. This is a great way to engage with your applicants. Please contact a member of our support team to have this feature enabled.

August 2016

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Streamline Application

Before using ApplicantPro, our business was using solely paper applications. Not only was this a complete waste of paper, but our applicants had to come all the way out to our office to apply. After using ApplicantPro, we have streamlined our application process. It is now very easy to apply for a job with us, allowing for a larger volume of applications resulting in a bigger pool for us tho choose from. We are extremely happy with ApplicationPro and would recommend it to anyone wanting to veer away from a standard paper application.

Response from ApplicantPro of JobMatch LLC

Replied August 2016

Thank you so much for the review. It means so much to us! I am also so happy to hear that moving to ApplicantPro from a paper based process has been so positive for you. Please let me know if there is anything that you need going forward. --Heidi