My experience with Cintra is very positive. The implementation process was very thorough. The software is excellent and the support on the software is very helpful. We also have our payroll outsourced and the processing team is brilliant, very helpful, knowledgeable and always meets expectations. I would recommend Cintra highly.

The software is very easy to navigate and use, the support for the software is also excellent. The implementation process was very thorough and well managed.

The only improvement I can think of at the moment is a new starter wizard, that takes you through all windows in personnel and employment records in one go. Currently the new starter wizard on the Cintra Cloud does some but not all, so you need to then go in to Cintra and complete the rest of the information required.

Cintra are responsive, they will always try their very best to support you or the whole organisation in making the system work for you.

The software is just so useable, you build the system so the data is in the way in which you want it! Anything in the system is reportable and you can design them yourself! there really is nothing like it on the market!

Nothing, the software for me is exactly what I need, the great thing is it is always developing

Cintra have always been knows as a 'can do' company. Support slipped and long term customers could really notice the difference. Cintra recognised this and performance improved. The team are very friendly and continue to provide the best support they can.

I've been a Cintra client for over 20 years. It was in place when I joined Hiscox and haven't had a reason to change the system. We upgraded from the classic Cintra system to Cintra IQ just before the original lockdown in February 2020.

Yes, the personal details screen in the classic system held data which is now found on about a dozen different screens

I had great help and support from my team at Cintra. Very pro active and quick to reply, and great at taking away my unease at being new to the UK payroll business. The team was patient with my questions and very knowledgeable, and the software easy to use. I would highly recommend using Cintra.

Personal contact with dedicated team support. Always follow up to any question and dealing with a team who cares.

Cintra could improve the availability and timing of their ISO/SOX reporting!

We are pleased with the service overall and happy with the efficiency of the data entry process and reporting. We also have operations in other countries and we would ideally like to be able use Cintra in other countries if the same service was available overseas.

We like the ease use when entering payroll data every month, and the ability to see changes in real time as data is entered. There is a messaging portal to exchange queries which are answered promptly. Reporting output provides detailed reports, payslips, payroll summaries, pension reports etc in a zip file every month

There are some aspects of the system which cannot be entered directly into the portals and need to be submitted via an uploaded spreadsheet. The main screen details to showing only 20 records which is frustrating (we would like to see all records as default).