Overall experience is really good. Aware of areas that we need looking into and are very willing to rectify any issues. Really supportive and helpful.

Processes are quick, straight forward and it is very user friendly. Importing of hours and new starters is really easy. Opportunity to run multiple companies through it effortlessly, as well as pay methods. Also nice to look at. Worker portal is useful and the reports by and large are really helpful.

The core error issue when processing payroll can hold things up for us. Also initial training on how to use the system I feel could be a slightly better. Initial set up of having to transfer all worker data over ourselves troublesome.

Overall, we are very happy with Codapay. The team were and still are very helpful, and are happy to receive feedback and suggested improvements to the system. They have made a number of small changes that we requested within a very short period of time to help with our use of the system. Most payroll software 'does what it says on the tin', which Codapay obviously does, but the added value of actual people who will work with you to improve your processes is what makes this a brilliant product and company to work with.

Using this software, you can clearly see that it has been developed by people that understand the needs of high-volume payroll operators. Hours & new starters are easy to import, and there are plenty of validation points where the software will tell you if information is missing or incorrect. Processing payroll is nice and simple, and again will highlight any unusual results. The interface is clean and easy to navigate, although it sometimes feels like a few too many clicks to get to some places. The reporting is a great feature of the software, with numerous reports to use when analysing your data. The Service Desk is great, very responsive, and really helps to monitor the issues you have raised and the progress of them in their system.

Some parts do feel a bit too 'technical' for the average user. Some wording could be changed to layman's terms to make it clearer what you should do at certain points, especially when trying to correct errors on the automatic submissions. However, once you know what to do, its easily managed. As mentioned previously, you sometimes have to move through a number of screens to get to where you need to be - specifically the new Banking Module, although I understand this is a new feature, and may be improved in future.

Easy access friendly to use. Quick payrun processes run payroll in minutes

Can sometimes be buggy however the dev team I speak with help immediately

It has improved our business, especially from an operational point of view. It is significantly quicker than our previous software and the import functions further streamline our operational/admin functions.

Very ease to use and navigate the system, while being easy on the eye. Very good import and reporting functions. Useful updates on a regular basis.

Hard to think of any that jump out. Perhaps a little more flexibility with custom requests. However, I have found this to be an issue with software suppliers across the board.

A brilliant piece of software that continues to adapt, grow and improve over time. I'd have no problem in recommending the product!

CodaPay is a great modern system that is clearly designed with the user in mind. Fresh looking, easy to use, maintain and process, it's all about enhancing processes and efficiencies to get the job done. CodaPay is constantly being upgraded with a support team on hand should there be any queries, issues or guidance required.

Whilst the system is great, there are times when a system change, bespoke solution or custom feature is required. Unless it is already part of the core functionality, there will be a cost to develop and implement those changes which can prove costly.

satisfied.

ease and speed of use. very quick response time.

income illustration and some other features are still not active.