GoCo Software

4.50 / 5 (12)

Our advisors have recommended this product 18 times in the last 30 days

What is GoCo?

GoCo is a cloud-based human resources, benefits and payroll solution designed for small businesses. The platform automates the process of collecting required documents for newly hired talent, enrolling new employees in benefits plans and adding employees to company payroll with the appropriate tax and benefit deductions.

GoCo payroll's features include auto-sync, new hire setup, employee change, benefit deduction and final paycheck calculation. Its compliance includes employment eligibility, federal & state tax, benefit compliance, ACA compliance and PTO compliance.

The platform helps users access an array of benefits plans to enroll employees into new plans online. The solution offers access to benefit experts through the Employee Support Line to...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

12 Reviews of GoCo

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(3)

3

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

April 2017

Benny from GoCo.io, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

November 2017

Lacey from 317Grow

Company Size: 11-50 employees

Industry: Architecture & Planning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

Great paperless hiring for small business - FREE

Pros

First, this software is completely free! I was amazed because it is a great product for nothing. They are open that they'd like to set you up with their benefits provider. They did call once, but it was no pressure and they were quick . You can start a hire from start to finish here and it sends them an email letting them know they need to fill out paperwork online. It really streamlines my process. Employees can also update their direct deposit and request vacation days here. It has a very modern look and feel and customer service is AWESOME. They get back to you so quickly. Great product that syncs with Slack, PayChecks, ADP and Outlook calendar.

Cons

I am waiting for more functionality. I'd like to be able to retroactively add current employees with ease. Currently, I'd have to enter them individually. But the software is free and streamlined my onboarding so I'm happy.

October 2017

Kat from Castle Hill Fitness

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

October 2017

Disappointing. Should have stuck with Zenefits.

I'm optimistic that Goco will continue adding improvements and additional staff until their product is as strong as Zenefits. I'd just hold off signing up until that happens.

Pros

Goco promised a lot - everything Zenefits offered (since it was founded by former staff of theirs) - plus MORE! Unfortunately, in my opinion they haven't delivered. The pros are that this is basically a free software if you don't add any bells and whistles, and it is WAYbetter than managing an HR system on paper or with spreadsheets. The onboarding process is great on the new employee side. The staff have welcomed my feedback when I give it, which I appreciate.

Cons

As soon as we switched to Goco, we entered a nightmare. We were charged for things the sales rep said we wouldn't be (the company executives sent a very nice apology about that misunderstanding), the functionality did not live up to its promises and has lots of annoying little UI issues, and it is like pulling teeth to get a response from my account rep (I received a separate apology directly from the exec about that). From my perspective, Goco is suffering new-startup syndrome where they overloaded their staff and make promises they can't possibly deliver. I do believe that my Customer Service rep and all the staff are genuinely trying their best and that the company has simply bitten off more than they can chew.

November 2017

Melanie from Milrich Associates, Wholesaler Masterminds Schedulers and Virtual Assistants

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

If you are looking for a one stop HR portal - look no further than GoCo

Pros

I love the fact that not only does it integrate with our Slack platform - it is very comprehensive as far as managing our HR systems. It keeps our team organized - we can see benefits, documents, vacation and other time off requests in one place. It makes our new employee onboarding a breeze!

Cons

Our vacation time doesn't track as well as we'd like and the response time from some team members was a little laggy but that particular issue has been resolved by their restructuring of their internal team.

February 2019

Matt from Sara's Garden

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

Great HR and On boarding Solution

Pros

Very easy to use. Great way to manage our on boarding, PTO and HR needs.

Cons

Disappointed that GoCo has gone to up-charging for functionality when they swore they wouldn't do that like Zenefits did in the sales cycle.