Absolutely exceptional! Great software product great service!

I like absolutely everything about this software! It has integrated seamlessly with our ATS and elevated both communication quality and communication response time with top talent. The product is incredibly easy to launch (literally takes just minutes!) and even easier to use. There is no need to upload lists of candidates as they auto populate into the program meaning absolutely 0 manual entry! Having all forms of accessibility including chrome extension, desktop page and app enables you to stay connected with your candidates regardless of where you are! My favorite feature is the ability to set up custom texts that are automatically triggered to send by applicant stage changes custom for each position posted! Before bringing Grayscale on we saw about 40% of applicants whom were moved to the phone interview stage become non-responsive in scheduling after e-mail and call outreach (may I add that we review all applicants and decide on next steps within 24 hours of apply). Within one week we saw a drastic reduction in the amount of applicants that were non-responsive as well as the time it was taking to follow-up on those applicants. The customer support is hands down the best software support I have ever received! We hardly ever have issues but when we do their team is on top of our issues and investigating solutions to resolve almost immediately after contacting. Not to mention their team actually listens to the users feedback and applies to new product developments.

To be completely honest there is not much I do not like about this software. I only have wish list items that would further improve my already exceptional experience with Grayscale. I should also mention that this list of items have been discussed with their support team and are in queue for discussion of future product development with some items having already been implemented by their development team! About the only thing I am missing currently is a search bar for easier selection of text templates. If you have a ton of text templates (like I do!) the absence of a search bar does add to the time it takes to sift through to find the right template. This in no way hinders my ability to use the system, just is a wish-list item I would love to see! I should also mention that this is a feature I have chatted about with my support team and it is in queue for discussion to be implemented!

I prefer this for messaging a group of 15+ contractors over Google Voice, but for one off messages, it is not worth the effort to upload contacts and receive photos.

Once all the profiles are updated, texting and messaging contractors is easy, their profiles are helpful to use and keeping track of messages is easy.

I wish that photos and videos could be sent over, and that the overall intuitiveness of the product was easier. We cannot delete lists and the customer service was not super helpful when asked to assist.

There is some good with the features, but also bad with the overall level of service.

Scheduling messages is easily the best feature that is offered with this software.

We've had to deal with multiple system outages where we can't send or receive texts. It makes it hard to keep communications running.

Great texting feature to communicate with candidates in a faster way! I like that I can set up automation text messages that saves time for Recruiters!

I like how modern and convenient is the texting!

Sometimes customer service is not quick on replying!

I love Grayscale! I'm a Recruiter and I use it multiple times a day to contact candidates. It allows us to receive a quicker response/increases the chances of candidates responding all together. It is much easier for the candidate to respond wherever they are, and easier for me to send them quick updates and eliminate phone tag. I also use texting to inform people of hiring events. At least 50% of the candidates that came to my last event attended because they received a text. Grayscale is very user friendly and provides the functionality needed for efficiency. The Grayscale team (specifically Ty Abernethy) has been wonderful to work with. Many functionalities have been put in place based on my feedback which makes me feel like a valued customer. I would definitely recommend this product! I can't imagine doing my job without it!

Ease of use, but to be more specific - ability to create templates and the chrome extension Customer service from Grayscale team!

Cannot add automation in bulk Cannot flag duplicate messages Receive other user's messages when two different people contact the same candidate