Heartland Payroll
About Heartland Payroll
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Most Helpful Reviews for Heartland Payroll
1 - 5 of 15 Reviews
Shawnda Faye
Verified reviewer
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Just an employee for this one...
That it's easy to clock in and out. I don't have to remember a lot of steps.
CONSAs an employee user, I don't normally experience any interactions other than my paycheck being deposited and my time kept between paychecks.
Kyle
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
Great product for the price
Heartland was a nice group to work with when we were looking for a cheaper alternative for a HRIS company, we were referred by our insurance brokerage team and nothing but good things to say regarding the people who worked with Heartland.
PROSWhat I liked most about Heartland Payroll was their push to work on the mobile app and making sure the employee has access to many of the features that Heartland payroll had to offer.
CONSThere are two different websites you needed access to in order to tackle the daily operations for Heartland while I was using it: One for Payroll and HR, and one for Onboarding and Time & Attendance. WHile that was becoming together on the mobile app towards the latter portion of our time with Heartland, there was no strides to do that for the websites.
Reasons for switching to Heartland Payroll
The cost for Paycor was too high for us at the time since we were a smaller company, but didn't have the budget to sustain the paycor costs.
Aaron
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
Please read - I wish I had know
Please do not use Heartland. It is difficult enough being a small business owner, this company could bankrupt you if you cannot weather the storm. It is very sad that a a company like this is still in business. They are suppose to provide professional services and according to my accountant and the TWC they are not held liable for their gross incompetence
PROSThe sales people. They were good, they personally visited me and the would still answer my call even after they sold me on their product.
CONSWe had a terrible experience. After the sales process was done, and we were promised the World, everything was downhill. We have had to pay over $12k in taxes and insurance audits due to incorrect reports. We have spent over 200 man hours and counting to fix their errors. Our employees never received correct W2s. We have 30 employees and Heartland has cost our company in excess of $20,000 and were with them for less than 1 year.
Reasons for switching to Heartland Payroll
They promised me a personal HR representative would visit our office to make sure we were in compliance with everything. They promised that their ideal company they served was our size and that we would be a perfect match. They reduced our weekly payroll costs by $50They promised us a personal representative that would be available any time day or night with a direct line to them. We were tired of ADP and UPS loosing our paychecks every other week. Then we spent half a day on the phone tracking it down. We could never get any from ADP on the phone without waiting.
KATHY
Medical Practice, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Heartlan Payroll Review
Ease of use for the employer and the customer service.
CONSReally there is nothing to complain about.
Reasons for switching to Heartland Payroll
Price and service capabilities were the main draws/
Vendor Response
Hi Kathy, thank you so much for taking the time to leave us a positive review. It’s wonderful to hear that you’ve had a great experience with Heartland. We strive to make Payroll as smooth and hassle-free as possible, and it's rewarding to see this reflected in your interaction with us.
Replied February 2024
Justin
Veterinary, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Heartland Payroll
Overall our experience has been good, it's a useful program that generally does well at what we need it to do.
PROSIt's great for keeping track of employee hours and managing payments, and the interfaces are extremely user friendly for the most part. Their customer service is very good as well.
CONSThe website occasionally has issues loading, I don't know if it's due to high traffic or some other issue, but it can sometimes be frustrating when the page is unavailable.