HotSchedules

RATING:

4.4

(452)

About HotSchedules

HotSchedules is the hospitality industry’s most widely adopted intelligent scheduling software. Managers can cut their scheduling time down to 45 minutes or less with the intuitive drag and drop interface while maintaining federal, state, and local labor compliance with automatic and configurable scheduling rules. But a scheduling provider is just a glorified spreadsheet until there’s data behind it. Powered by Fourth Intelligence, HotSchedules integrates with your POS to generate labor and sales data so your managers schedule the optimal number of employees every shift. Historical data, weather, events, and more are all considered! When you're ready, publish the schedule and all employees will be notified via our app, rated the #1 business app for 5+ years. Emplo...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

HotSchedules Pricing

Contact HotSchedules, powered by Fourth, for pricing information.

Starting price: 

$40.00 per month

Free trial: 

Available

Free version: 

Not Available

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HotSchedules Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for HotSchedules

1 - 5 of 449 Reviews

Tina

Food & Beverages, 51 - 200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

Reviewed January 2022

HotSchedules

User Profile

Sean

Verified reviewer

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed January 2019

Great for scheduling staff in the restaurant industry

I used this app to schedule a full restaurant staff including FOH BOH and Managers. This tool is incredible useful and negates the need to figure out scheduling most weeks. All employees can submit their availability and I can schedule them badsed off of this availability without thinking to check because it bars me from scheudling people outside of their approved availability. No more scheduling issues!

PROS

Intuitive User interface Easy to add new users Great scheduling utility incredible for contacting staff on a large scale Has a mobile app that users can use

CONS

The mobile app costs money so most of my staff refuses to download this app which sends them push notifications in the event I need to contact them all. I believe that since we are already paying to use the software this app should be free to download. Without a login the application is useless so the fact you need to pay to download the app is very ridiculous.

User Profile

Heidi

Verified reviewer

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Hotschedules is so easy to use

PROS

Hotschedules changed the restaurant industry when it came out. I have worked in the industry for over 10 years, so when this software came out. It really changed the industry. Before we would have to wait for a photo of our schedules and sometimes we would miss our shifts or getting our shifts covered was so difficult. When hotschedules came out , you never wondered when your shift was. You are reminded when you have a shift and if you need a shift covered you simply post it up. It is a secure way to have everyone feel accountable and be accountable for work.

CONS

The only thing I had a trouble with when I first started using hotschedules was understanding how to update my availability for work but once someone showed me its a no brainer.

Rick

Restaurants, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2018

Takes too long to sync new employees from Aloha.

Making scheduling a less of an headache. Being able to focus on other aspects of managing my restaurant.

PROS

Makes scheduling easier. I've never had an issues when it comes to scheduling with HS. It's a great platform especially when you operate a high volume restaurant. Hotschedules has allowed me to focus on other aspects of managing my restaurant. Scheduling literally takes about 15 minutes every week. Employees past and present have also had positive things to say about hot-schedules. Employees like the fact that you can download the app and be able to see any updates made to the schedule. Go-Hire has also been a great tool for my company. Onboarding new employees is made so much easier now with eliminating paper appplications and documents. Go hire easily let's you conduct background checks on new hires with a click of a button.

CONS

As I stated above in the describe your experience section. The fact that getting a new employee synced in hotschedules after they have been entered into Aloha takes 24 hours is really a big inconvenience. For me personally, this has resulted in delaying the start date for new hires. I have documented about twelve different support requests to the support team to help get a new hire synced faster. I suggest maybe allowing admins to manually add employees to the staff list to help resolve this issues. Operating a restaurant with high turnover, it's crucial that new hire are able to start right away with no delay. This by far the biggest and only con that I can think of with this platform.

User Profile

Tiara

Verified reviewer

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2019

All in one scheduler and social exchange

PROS

Users can be grouped into categories based on department, allowing for effective communication without clutter. Also users' title and contact information is kept in a master directory readily available to other users. Another great feature is push notifications regarding company announcements, published schedules, and schedule changes. No need to constantly check the app for changes.

CONS

There is no free version of the app, which could be problematic for some employees. Although not expensive, some users don't like to pay for an app to view their schedule.