PetalMD Software

4.00 / 5 (64)

About PetalMD


PetalMD is a cloud-based physician scheduling solution designed for businesses in the healthcare, medical and pharmaceutical verticals. The solution allows administrators to provide real-time schedule updates to physicians in a group, allow users to switch shifts according to customized specifications and receive physician non-availabilities through a single dashboard.

PetalMD points out discrepancies in a schedule, and should administrators dislike the suggested assignments, they can bypass them and setup manual schedules. Physicians can transfer or exchange tasks one-on-one or offer them up to a group.

Whatever changes take place, automatic email notifications can be sent to applicable members to keep them in the know. All information is updated in real-time on all platforms, including the dedicated iOS mobile app, where physicians have messaging and document attachment capabilities.

PetalMD offers services on a monthly subscription basis that includes support via phone, email and through an online knowledge base.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

64 Reviews of PetalMD

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(21)

4 stars

(29)

3 stars

(8)

2 stars

(5)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 64 reviews

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March 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Physician lifestyles have been totally transformed

Pros

PetalMD is an intuitive scheduling platform that allows physicians to have a life outside of work. Docs can finally be there for their family, friends and themselves. Physicians who work at two sites or also have run a clinic outside the hospital no longer have to suffer hours by their computer and phone sorting through multiple trades when they are double-booked. Trades through a "marketplace" or directly between physicians are error-checked by the computer for schedule conflicts and updated to the master schedule in real-time. We no longer fax an updated copy of the schedule every few days to the hospital, not certain if the most recent version is the one posted; hospital clerical staff can have limited-access accounts to view the master schedule online. The technical support is always quick, helpful, and professional - the answer to my problem is always found. If your group is anything like my group, then they will have zero regrets going to this platform. I make the schedule for my department and I have found the scheduling system adaptive to our group's many unique needs.

Cons

There is a learning curve to using the scheduling system and I would recommend training at least one other person other than the scheduler to avoid downtime if the scheduler is away unexpectedly. The training process was very helpful but becoming an expert in all the functionality of the schedule creation took me about 6-8 months to master (at least a couple of schedules).

The scheduling system has to be meticulously programmed in its parameters or else it can do something really silly with people's schedules. Support has been great to adjust little rules to iron out these "bugs" in the rules I created with the PetalMD consultant. They always figure out a way to avoid similar problems in the future for me. We are now in our sixth iteration of the schedule and every round the schedule making gets easier.

The mobile app does not have nearly as much functionality as the desktop website version. Some missing features can be very important like no error-checking for shift trades.

Response from PetalMD of PetalMD

Replied June 2018

Wow! Thank you for this amazing and complete review! We're really glad to see that you fully appreciate the time saved by our software; this is one of our goals!

March 2018

Jonathan Tristan from Stratford General Hospital

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

overall pretty good

Better way to book off time.

Pros

there are a number of different calendar views that make it easy to navigate. I can clearly see what I have booked off. I am able to see who is working with me during the day and who is available for trades. trades are straight forward.

Cons

I book off months in advance and there are only a few options for time off, there should be more
Sometimes, my days off are dropped.
Printing can be hassle - I like a particular view which is sometimes hard to find in the list of options.
The more users the more confusing the trade situation. I usually have this ironed out before hand and then go into Petal to make the switch. Otherwise it moght be a bit more difficult.

Response from PetalMD of PetalMD

Replied June 2018

Hello Jonathan, Thank you for your kind words about the calendar views and trade features! Please know that we are currently working on upgrading these features to make them easier to use. As far as your comment on the time off functionality, the planner of a group can create the categories that s/he wants to allow the group to use. So you should check with your group planner. This is not a PetalMD limitation.

March 2018

Fiona from St. Joseph's Health Centre

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

I like using PetalMD but feel it could be more user friendly and help me schedule tasks easier

Pros

I like the calendar format and ability to easily switch between specialty call schedules. I also like that I am able to use it on my phone as well as laptop.

Cons

Inability with current package to let the software make the scheduling decisions. I understand that this due to the package that my department has purchased but it is an issue with my use of the software.
The second issue I have is the ease of use for scheduling is not that user friendly. I have to try things a couple of times to figure out the right way to do things. That said customer service is excellent and has always helped me figure out any issues I may have.

Response from PetalMD of PetalMD

Replied June 2018

Hello Fiona, Thank you for your positive review of our customer service! As for your current package, if you feel the Advanced plan (automated scheduling) could be useful for you and your group, do not hesitate to write to us at info@petalmd.com or to book a custom demo : https://www.petalmd.com/en-ca/scheduling-software-demo

March 2018

Caitlin from St. Joseph's Health Centre

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great system that is easy to use

Pros

PetalMd is easy to use. It displays the hospital call schedule in a clear way that is easy to navigate.

Cons

The editing field in the "assigned physician" part of the scheduling section isn't formatted well. To add a comment or edit the time, you need to go to the dr list beside the schedule, go to the bottom and then scroll across to get to the wheel that allows you to open the edit page. It would be nice if it all displayed without having to scroll across.
It would also be nice if the administrator could add the contact information for the physicians in their department so that the physician didn't have to log on and do it themselves. There is a lot of missing contact info as a result.

Response from PetalMD of PetalMD

Replied June 2018

Hello Caitlin, Thank you for your review! It's important to us that your hospital on-call schedule is clear and easy to navigate. We have a brand new module to manage contact information within your hospital by administrative member, ask our sales team for more information. Our goal is to save you time, after all. Regarding your suggestion, we'll look into it. We have found in the past that screen size can be an issue. Have you looked into adjusting your screen resolution? Nonetheless, it's this kind of advice that helps us to improve our solutions, so again, thank you.

March 2018

Ian from Grand River Hospital

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

great to help our Peds group call schedule

Pros

Simplistic symbols he one learn how to use this software. It is helpful to also learn the mobile app is it is also useful on a daily basis. The software is easy for MD's to learn and manipulate to their own needs. It also helps with sorting out call equity issues.

Cons

Need to spend to time become adept but this is overall a quick process. My biggest issue is I would like the mobile app to allow me as a scheduler to make changes. Currently this can only be done it seems from a desktop which can be limiting.

Response from PetalMD of PetalMD

Replied June 2018

Hello Ian, We're glad to hear that our application helps you on a daily basis, that's what we're aiming for! For the moment, some features for scheduling are only available on the desktop version because scheduling comes with a lot of options; but we understand your concern and we will see what we can do regarding changes.

March 2018

Charles Antoine from montfort hospital

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Very easy access, and user friendly

Pros

ease of use is very practical especially when you're in a rush. As a physician, I barely have time to eat, and the last thing I want is to spend hours looking up my schedule. Petal MD makes this very easy with its new platform and the application

Cons

would like the app to allow automatic login features like fave recognition, or thumb print
I would also like the app to be able to syng in our other calendars.

communication between physicians should be more like a messenger type chat, rather than email type.

Response from PetalMD of PetalMD

Replied June 2018

Hello Charles, It's nice to read a review like yours, because with every solution and feature we develop, we want to save physician's time. Please note that with the Standard and Advanced plan, your calendar should be able to synch with Google Agenda, Outlook and iCal. More info here: https://support.petalmd.com/hc/en-ca/articles/115003905346-How-to-synchronize-my-calendar Our secure messaging system is also presently being analysed by our product team, so you will see improvements coming out in the next few months. Thanks for your feedback!

March 2018

Gosselin from Montreal Children's Hospital

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

motivated staff- generally easy to use software.

Efficient- time saving, the ability for trainees to enter their own absences.

Pros

Fairly straightforward system; user friendly. Scheduling is straightforward and significantly time saving

Cons

Entering of absence requests for large groups ( example trainees) was more user friendly and clearer visually then current iteration.

Response from PetalMD of PetalMD

Replied June 2018

Hello Anne-Marie, We're really glad to read that you find our software saves you a significant amount of time; this is our goal! Regarding the entry of absence requests for large groups, please note that this feature is indeed possible and that it was recently updated, though we are still working on improvements in this area. Do not hesitate to call us to get more information!

March 2018

Ajay from St Joseph's Health Centre Toronto

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2018

Great for managing the schedule but not for making the schedule

Better schedule management that is automated.

Pros

The UI and functions for schedule maintenance are easy to use and looks clean. The ability manage the schedule and customize without the need for help desk has improved.

Cons

Needs more features specifically related to communication directly from the schedule to non-petalMD users. Also the ability to create the schedule does not work well with complex schedules.

Response from PetalMD of PetalMD

Replied June 2018

Hello Ajay, Thank you for your kind words about our interface! About the ability to create complex schedules, our software usually has a solution for each reality. Do not hesitate to call us and we can talk more about your particular situation!

March 2018

Carlye from Uxbridge Cottage Hospital

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

quick response from customer service. easy to use interface

Pros

having as app and having it integrate to my gmail calendar is great. allows my staff to put in their absences instead of randomly emailing me dates.

Cons

It is not easy for my staff to see when a shift is "open" (they have to see who has posted it to know it is an open shift as the name is assigned to our administrator). It would be good if folks could see all open shifts in a different color so it easily distinguishes and highlights open shifts. I also would like if I could post ALL the open shifts at once or all shifts of one provider at once to open (eg. if they go on mat leave/sick / leave etc). to manually post all to market place is tedious.

Response from PetalMD of PetalMD

Replied June 2018

Hello Carlye, Thank you for your feedback, we're glad to see that our software helps you as a scheduler and that you appreciate our calendar synchronization feature! We will work on the open shift issue in the following weeks. Stay tuned, because you should see a function for that during the summer. Thanks for your comments!

March 2018

Sofia from Almonte general hospital

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2018

I have been using petal at two different hospitals and it's been very effective

Pros

Combination of hospitals
Ease for switching and trading shifts
Being able to find all physicians contact infomatiob in one area

Cons

Not being able to combine with own schedule - would be nice to import own schedule into petal
Constant alerts

Response from PetalMD of PetalMD

Replied June 2018

Hello Sofia, Thank you for your great feedback! Yes, the PetalMD solution can synchronize with your personal schedule, but this only works in one way for now. Regarding the constant alerts, you can manage these in your profile settings and decide which notifications you wish to receive. Here's more info: https://support.petalmd.com/hc/en-ca/articles/115003905226-How-to-change-my-notification-preferences

March 2018

aran from oakville hospital

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Overall good, mobile experience is not great

online scheduling is great, makes trades very easy

Pros

works well for scheduling, trades are easy. Design is intuitive, and easy to navigate. Easy to see own schedule.

Cons

Unsure if able to push shifts to mobile device (e.g. google calendar). On screen guides are a pain and difficult to get rid of (e.g. guides show up all the time, not just once). Trades could be more intuitive, eg. selecting another physicians shift and trading for it, vs having to select my own)

Response from PetalMD of PetalMD

Replied June 2018

Hello Aran, Nice to see that you like our overal design and particularly the shift trade features! Regarding the on-screen guide, we identified the one you're talking about and there was indeed a repetition issue. We have since corrected it. As for the trades, we're taking note of your suggestion, thank you!

March 2018

Dorota from QCH

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2018

Users are happy with it. Some challenges with planning.

Pros

User friendly interface, good mobile app. Prompt responses to help requests. Able to trade and post shifts to a marketplace.

Cons

Planning support. Had a lot of difficulty when we needed to make multiple simultaneous changes to the schedule. Also didn't get much in the way of guidance for advanced planning so never tried this, though we are paying for it.

Response from PetalMD of PetalMD

Replied June 2018

Hello Dorota, Thank you for your kind words about our interface and our shift trade features! As you know, we're currently on the case regarding your advanced planning request, we hope you'll like the new features!

March 2018

Maala from CHEO

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

2 of 5

March 2018

Not user friendly

Pros

I like the phone app, it is reliable and easy to view. I have found trading shifts and accepting requests for trades to be an easy process

Cons

We use PetalMD for emergency medicine shift scheduling. I am not in charge of the master scheduling and am simply an end-user. As a part of being a user, I have to enter in my shift preferences 4 times a year. The method used to put in time off requests is very bulky and not easy to use. Other applications such as websked are much more user friendly to input, edit and re-enter. I would not recommend this software from this point of view. Once the schedule is made, I do not have any complaints about how we view shifts or ask for trades etc.

Response from PetalMD of PetalMD

Replied June 2018

Hello Maala, Thanks for your compliment about our mobile application and the shift trade feature! We appreciate your comments about the input of time off. We are still integrating new ways of doing this and we will consider your comments.

March 2018

Mary from Self Employed

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

March 2018

ED MD in two EDs using platform

Pros

See everyone schedule when needed as in can pull up each day and see who is working... helpful for knowing when looking ahead to whom I can see that day

Cons

Can't see other's schedules when trying to switch shift... I have to know who I want to switch with before placing trade out. Painful.

Response from PetalMD of PetalMD

Replied June 2018

Hello Mary, Glad to see that you like our group schedule interface! We heard you about the shift swap feature and there is now a way to see who is available before trading. More info here: https://support.petalmd.com/hc/en-ca/articles/115005544166-How-to-transfer-a-shift

March 2018

Jim from Humber River Hospital

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

March 2018

Clunky would be an exaggeration when trying to be positive

Pros

that both hospitals I work at share this software. Of course, that stops march 31 when one hospital leaves Petal

Cons

it is dysfunctional! If I post a shift for trade I cannot then choose that shift in exchange for a trade with someone else - it prevents me from doing exactly what I have requested. I have to remove my trade request in order to make a trade! Shifts up for trade are not visible on a calendar. I have to keep switching from the list of trades up on marketplace to my calendar then to the group calendar to see if some can accommodate the switch. Otherwise i have to click on each individual to see if they are free - incredibly painful! I usually end up getting our Petal manager/scheduler to make the changes because it is otherwise so hard

Response from PetalMD of PetalMD

Replied June 2018

Hello Jim, It's unfortunate that the hospitals you work in will no longer be using PetalMD. We're truly sorry for the situation. Please know that we took note of your comments regarding the shift trade feature and that we are currently looking into ways to upgrade it. At the moment you still can initiate only 1 transaction by shift, but you can send it to multiple members in the same requests. We are still concentrating on improving this feature. To show the marketplace offer in your personal calendar, you can select this option via the display button in your personal calendar. This option will remain the default, so no need to shuffle between your calendar and trade section. Thanks for your comments.

March 2018

Jean-Philippe from CHU

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Very good app

Pros

Updates fix things
Good support
Integrates well everyone, multitasking, personnal events too
Calendar is great on the app

Cons

Interface not as intuitive
Mobile app buggy for messages and shift switches
Pricey. Pricing structure could be more personalized

Response from PetalMD of PetalMD

Replied June 2018

Hello Jean-Philippe, Thank you for your feedback. Please do not hesitate to contact our support team for any unexpected behavior from our app. We are there to assist you. You might also want to contact our sales team to look at which features might better respond to your group's needs.

March 2018

Keith from OTMH

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Intuitive and easy for end user to use

Easy transition fom Docroster. Fairly good monthly price per MD.

Pros

works on lap top and all portable devices. Easy to read shift in lap top view. Same view is available on portable devices. However, actual portable vioew is not easy to use.

Cons

No template copy and paste function. As the scheduler I have to enter shifts manually every month.

If a physician has posted a shift, I cannot override and change the physicians name assigned to the shift.

Response from PetalMD of PetalMD

Replied June 2018

Hello Keith, Thank you for your feedback! About the manual shift entry, we do have a template function to avoid manual copy-paste with our advanced scheduling features. Do not hesitate to call us to know how to use it : 1 888-949-8601.

March 2018

Athanasios from Santa Cabrini

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

very smooth

Pros

Very smooth software and app. Great design. I like that it synchronizes between app and desktop and the messaging capability.
The new logo is better.

Cons

I would like fewer clicks when I am switching a shift. It takes too long especially on the app. Other than that, nothing major

Response from PetalMD of PetalMD

Replied June 2018

Hello Athanasios, Thank you for your positive review about our software applications and even our new logo! Please, be assured that we noted your comment on the trade shift feature and that we are looking into it.

March 2018

Ahmed from HRH

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

March 2018

Hard to trade

Cons

Looks ok to me most of the time but issues are with the functioning of it. It's very hard to swap or trade a shift. Too much colours are going on. Not intuitive. Very poor in taking suggestions. Overall needs a lot of improvement. Additionally takes too much interface time...nothing to use on the phone as an app.

Response from PetalMD of PetalMD

Replied June 2018

Hello Ahmed, Thank you for your feedback! We are currently working on ways to upgrade the swap/trade shift features based on user suggestions. Don't worry, we hear you!

March 2018

Catherine from St-Jerome

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Very professionnal programmers

Pros

Leaving the job to the members to organize their own schedule without external modifier. Having a scedule always right with the exchanges done directly online between members.

Cons

I do not like to receive adds and publicity on my job network and there is some but not too much on Petal

Response from PetalMD of PetalMD

Replied June 2018

Hello Catherine, We're glad to see that our software is saving you time as a scheduler, thank you for your feedback! Remember you can also manage your notification from your profile page.