ServiceWorks
About ServiceWorks
ServiceWorks Pricing
14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html
Starting price:
$828.00 per year
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for ServiceWorks
1 - 5 of 96 Reviews
Blake
1 employee
Used less than 12 months
OVERALL RATING:
4
Reviewed February 2023
good for bin cleaning
Raul
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Great CRM!
We have all the features we need, even the route optimization and reports.
CONSGlitches, but you can contact the team and they will fix it withina few days.
Vendor Response
Thank you for sharing your feedback with us. We're delighted to hear that you're enjoying our map and report features. Rest assured, our team is dedicated to promptly addressing any glitches through our regular monthly patch and update releases. Thank you for choosing ServiceWorks!
Replied May 2024
Moustafa
Computer Hardware, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2024
Highly efficient
ServiceWorks helped me and my team achieve fast and great results with customers. Dispatch and technicians were great in terms job postings and enrouting
CONSIt rarely crashes. But I guess that’s normal since every app does
Vendor Response
Thak you for your feedback. We are happy to hear you are enjoying our Software. We are constantly improving our system and staying up to date with the latest technological changes as it continues to grow. If you have any further suggestions, please do not hesitate to reach out. Thank you for choosing ServiceWorks!
Replied May 2024
MATT
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2024
FEELING ABOUT SERVICE WORKS!
THINGS CAN BE SLOW AND TAKE EXTRA TIME TO COMPLETE, WATCHING THE LITTLE GEAR TURN AND TURN CAN BE FRUSTRATING. SUBMITTING CLAIMS IS HARD TO GET INTO, WE HAVE OVER 17,000 SUBMITTED TICKETS AND THE SYSTEM HAS TO GO THROUGH THEM ALL BEFORE OPENING APP TO SUBMIT A TICKET. HOURS THAT ARE NEEDED FOR A JOB CHANGES EVERYTIME YOU GO IN TO ASSIGN A TECH AND WE HAVE TO REMEMBER TO CHECK IT AFTER SAVING TO MAKE SURE HOURS NEEDED IS CORRECT. YOU HAVE UPDATED YOUR SEARCH BAR AND WE HAVE TO PUT THE PHONE NUMBER IN AND NOT THE NAME TO SEE IF CUSTOMER IN IS THE SYSTEM. SEARCH SERVICES WORKS SEARCH BAR WHEN PUTTING IN TICKET NUMBER, DROP DOWN TICKET NUMBER APPEARS AND THEN WILL JUMP TO 10 OTHER TICKETS ON DROP DOWN, WE HAVE TO HIT ENTER TO GET CORRECT TICKET TO APPEAR. OLD WAY GAVE US THE TICKET WE NEEDED INSTANTLY.
PROSIT HELPS IN CREATING JOB TICKETS. DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE.
CONSSTOP CHANGING OPTIONS THAT SEEM TO SLOW DOWN THE WORK WE ARE DOING. CONSTANT CHANGE ISN'T ALWAYS A GOOD THING. WE GET USED TO USING THE PROGRAM AND THINGS CHANGE.
Kerry
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
My thoughts on ServiceWorks
I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use. The customer support has been phenomenal.
PROSI like the ability to create jobs and monitor the service history on the job.
CONSThe inability to change the customer a job is assigned to. You have to cancel the existing job and create a new job for the correct customer.
Reason for choosing ServiceWorks
ServiceWorks was the modern version of Swiftlink
Reasons for switching to ServiceWorks
The discontinuation of software support.
Vendor Response
Thank you for your feedback. We’d like to clarify that our system does allow you to change the customer for an existing job without canceling the service call. If you need assistance with this feature, please reach out to us at any time. We greatly appreciate your kind words about our customer support team. Thank you for choosing ServiceWorks!
Replied May 2024
