SilkRoad HRMS

4.05 / 5 (11)

About SilkRoad HRMS


SilkRoad offers a cloud-based human resource solution capable of handling entire employee lifecycle from recruiting to onboarding and learning and talent management. SilkRoad HRMS is designed to manage entire employee data from a single source. It allows users to update workforce data from one database and eliminate spreadsheets hence minimize errors and create accurate reports.

It offers employee and manager self-service (ESS/MSS) tools. Managers and employees can log in themselves to enter key data points and edit their own profiles while allowing administrative users to retain ultimate control with overrides and audits. The Team Navigator automatically updates team hierarchies giving each employee an up-to-date organizational structure.

It also offers compensation management, time and attendance tracking. It is compatible with Mac-based operating systems and is accessible on mobile devices. Customer support is offered via email and over the phone.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

11 Reviews of SilkRoad HRMS

Average User Ratings

Overall

4.05 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(3)

4 stars

(2)

3 stars

(6)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-11 of 11 reviews

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February 2015

Sara from Polk State College


Ease-of-use

4.5

Customer support

1.5

Functionality

4.5

February 2015

It is what you make it

Pros

This applicant tracking software has really changed the way we do our hiring; we were doing paper applications and now, 3 years later, I don't know how we would ever go back. Our company is 500 FT employees and 1,200 total employees. The requisition and job offer approvals helped us to remove several hard copy forms that would often get lost, and the history tab lets you know who and what has been happening on each persons profile. Correspond with candidate is also an awesome feature.

Cons

SilkRoad's technical support has dwindled significantly over the last years. There used to be a candidate support line; then they took that away. Now, they will only let 2 of our super-users even call technical support or put in a support ticket. I would think they would at least give our 7 full-permission users ability to call technical support. This can be frustrating when candidates call in and we have no one else to refer them to. The application itself seems to have never-ending quirky issues like timing out and browser compatibility problems for our non-technical users. Since we hire many academics (and not computer users). we get a lot of complaints about the ease of applying (note - we have a custom eApp. most complaints include the eApp which we choose to implement).

December 2017

Reda from Heifer International

Company Size: 501-1,000 employees

Review Source


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

2.0

December 2017

Not user-friendly

One reason we selected this product several years ago is because Silkroad offered direct applicant support. This service was soon discontinued. NOTE: Our organization uses only the Recruitment and Onboarding Silkroad modules.

Pros

I like that multiple users across our organization can have access to candidate resumes/CV's at the same time.

Cons

Hiring managers cannot disposition candidates.

Multiple applicants complain of technical issues during the application process. Recruiting product is not optimized for mobile devices, sessions timeout, etc.

December 2014

Lauren from DairiConcepts


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2014

SilkRoad Rocks

Pros

We decided to purchase this product, because it had every feature we were looking for, from candidate management to screening questions. It's extremely user-friendly as well, which is important when you have several users and hiring managers using a new software system. Another great aspect is they are able to easily integrate with other vendors such as HireRight for background checks.

Cons

We have no complaints about SilkRoad so far. The implementation process to being live in the system has been seamless.

November 2016

Brook from Atlas Van Lines, Inc.

Company Size: 201-500 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

November 2016

SilkRoad Recruiting is the way to go!

SilkRoad Recruiting has made posting job openings more efficient by 100%. Not only can I post job openings to multiple sites, but SilkRoad Recruiting also allows me to review all applicant resumes in one simple step. This product makes it easier to find top talent for my company and simplifies the onboarding process for new hires. SilkRoad Community also offers webinars, links, and additional information to support their customers. I encourage other companies to look into purchasing this SilkRoad and taking advantage of their support.

November 2014

Patrick from Trumpet Behavioral Health


Ease-of-use

3.5

Customer support

4.5

Functionality

4.5

November 2014

SilkRoad's Red Carpet On-Boarding is slick!

Pros

It is a great on-boarding tool that you can tailor to your individual needs. You can create electronic documents that are stored online and easily accessible when needed in hard copy format. It's also a great way to deliver organizational messaging from all levels in a time sensitive and personally addressed format. I like that it integrates well with the Open hire ATS as well, so that you get a seamless conversion from hire to on-boarding!

Cons

I would like more flexibility in using the tool to do group tasking for annual signs and such.

April 2015

Shoua from Honeywell Inc


Ease-of-use

4.5

Customer support

4.5

Functionality

4.0

April 2015

Management made simpler

Management made simpler

Pros

Easy to track and review potential recruit. Easy to deal with without a lot of paper work. Finding the correct qualifications is easy.

Cons

Some of the features are difficult to understand and use. Does not always display all recruit details on page.

August 2015

Carlino from Arista Networks


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

August 2015

Great solution for the right sized company

Pros

Its simple. nothing fancy but gets the job done. Its very very affordable

Cons

It could use improvement in reporting. The standard reports were lacking. We found we had to create some reports on our own

October 2014

Erin from Project Concern International (PCI)


Ease-of-use

4.0

Customer support

2.5

Functionality

3.5

October 2014

Creating more efficient recruitment

Pros

It is very easy to use and integrates well with our website. It helped us upgrade from an entirely manual, email-based system and cut the time I have to spend on recruitment by at least 50%.

Cons

The reporting function is not great. It's not intuitive or as robust as I would like. The support center also has a lot of room for improvement.

September 2016

Dana from QPS Employment Group


Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

September 2016

Used for internal functions

Pros

It has a very fresh look to it. bright, bold, colorful, clean.

Cons

I haven't had many disappointments in my experiences.

May 2015

Patty from PCI


Ease-of-use

4.0

Functionality

3.0

May 2015

Easier than I thought

Pros

The ease of use is my favorite thing about this product. The vendor has been responsive to questions.

Cons

The product has limitations and is not as flexible as we would like it to be. Not as customizable as we first thought. But the vendor takes product limitation feedback and passes it onto the programmers for a possible upgrade in the future.

November 2014

Luda from PCI


Ease-of-use

3.5

Customer support

3.5

Functionality

3.5

November 2014

Silkroad Recruiting

Pros

It's user-friendly.

Cons

We do not have access to the hiring manager's view. It's really helpful to be able to troubleshoot without having to call the support center, which causes unnecessary delays. Wingspan has this feature, which is really helpful.