Zoho CRM
About Zoho CRM
Zoho CRM Pricing
Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).
Starting price:
$14.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Zoho CRM
1 - 5 of 950 Reviews
Nicole
Design, 1 employee
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
Zoho CRM Review: Easy to Integrate with Zoho CRM!
Christopher
Verified reviewer
Consumer Goods, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Customize Your Experience
Overall I would rate the Zoho a 4.5/5 stars. Other than the visual appearance I'm all in!
PROSWhat I like the most about Zoho is the customization available to completely make it your own. You have TONS of different Zoho Apps and Services you can integrate into your Zoho Dashboard that cover almost anything you can think of business related across all different departments. The part that I liked best is how Zoho is extremely user friendly and it's base functions can serve all your needs, but for those more advanced CRM fanatics Zoho really does pack a punch with extremely advanced features available to truly make it your own!
CONSThe biggest thing I don't like about Zoho is the visual appearance of the users interface. In my option it looks very outdated which gives the appearance initially that it is not capable of much. I think it is something that definitely needs an upgrade.
Julianna
Management Consulting, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Has all the functionality of the big competitors
Having used and implemented the big competitors, I can confidently say that Zoho CRM does everything a small or mid sized business would need. Many people in my space overpay for their CRM and the only reason they won’t switch is they’re overwhelmed by the thought of moving all their data and redoing any automated workflows.
CONSNothing that I can think of. I am not a power user of a CRM but it works.
Reason for choosing Zoho CRM
It came with my Zoho One subscription. If not I would have just managed my contacts in my address book or a spreadsheet to track prospects.
Kurt
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2024
Very Average, Customer Support was Mediocre
Ease of use and implementation with our system and compatability
CONSCustomer support was my biggest concern...in the time we tested zoho the were not real rsponsive
Reason for choosing Zoho CRM
Price/budget was a major concern..with that in mind they seemed reasonable for features offered
Jordyn
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
Zoho Fits Our Business Needs
Overall Zoho CRM has been a game changer for our small business. We would not be able to get the same level of functionality out of many other platforms at this price range. Our industry needs can be specific, and most of the time it's difficult to find systems that can provide what we need at the base level configuration, so editing is usually always required. For us, Zoho's editing capabilities are what really sell the system since we can pretty much make it fit our requirements.
PROSZoho CRM makes it easy to manage basically an entire database for our business. The editing features are extensive, allowing you to tailor-make just about anything to fit your needs. We've altered most of the pre-set sections to fit our industry-specific programs which has massively increased the effectiveness of our business.
CONSBecause it offers so much flexibility there is a fairly large learning curve to setting it up how you'd like it to be, and some aspects can get a little finicky. For example, it takes a lot of tweaking to get the visuals and functionality correct on specialized views if you've done a lot of editing.
Reasons for switching to Zoho CRM
We outgrew the Monday platform and needing something more extensive and structured.