Roster
About Roster
Roster Pricing
Contact Roster for additional pricing details.
Starting price:
$499.00
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Roster
1 - 5 of 22 Reviews
Lexis
Verified reviewer
Apparel & Fashion, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Wooly for influencers!
We use wooly the most to manage our exclusive communities and influencers. Revenue they generate, managing their personal and shareable codes, campaign completion, etc. Its a great resource for both influencers and our management team alike.
CONSWe do wish that Wooly had a way to track revenue faster. There are some discrepancies at times between wooly and Shopify.
Jacob
Sporting Goods, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Thoroughly enjoy working with the Wooly Team
Overall has been a gift! Easy Ambassador/Influencer management tool, where you can host, report, and engage with your team from One tool. ++ Ease of reporting, metric tracking, UGC content collection, sales attribution, campaign creation, incentives.
PROSThe integration with the whole team is very streamlined and seamless. As a global brand, we had to invite multiple stakeholders, developers, directors into the conversation. The Wooly team has been extremely professional and supportive from Onboarding to Implementation. They've handled our questions/concerns with understanding and never felt the pressure to move forward contractually with them, but instead felt the support to grow our program with them.
CONSThe softwares reporting could be improved/more detailed, which I know the team is working on!
Reason for choosing Roster
Ease of business. The support to grow our program and willingness to adapt to our needs. The approach was not salesy, but straightforward with information and adaptation to learning what WE need and how the tool can assist.
Caleb
Education Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2022
Roster / Wooly - Save your money
It's been a horrible experience since I signed on the dotted line. From there, they're very hard to get in touch with. I send an email to my customer rep explaining that the tool is not working, despite many requests-11 days later I receive a message saying we should have a meeting to see what's wrong. These guys lack the ability to empathize. If someone is paying you thousands of dollars for a broken tool, is it unreasonable to at least provide them with the bare minimum service to get it fixed?
PROSThe false promise is the best part. The hope that this product would work was my favorite time using it.
CONSThe product didn't integrate with my website. I paid an extra $500 for an "integration fee" with the promise the the tool would be integrated without me having to worry about anything. Despite paying that fee and monthly subscription fees has not prompted the service desk with any action to ensure that the tool is actually working. Customer service and functioning products are not a priority for this team. I've worked in the IT industry for years and have never seen such disappointing priorities. Any software developer knows that the value you bring your customers is paramount.
Reason for choosing Roster
Ignorance
Tanner
Consumer Goods, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Amazing tool with an exciting future
The process from first contact to on-boarding and implementation was one of the best we have been a part of. Every question or concern has been answered and they have been there to make sure everything is set up correctly and running smoothly. We do several collaborations a month that we had to manually vet, approve and follow up with that entire process. With Wooly we are able to simplify our efforts and time all within the platform. It is incredible!
PROSThis platform has been very easy to use. I love that all of our social mentions are on one page and I can favorite those we want to look at later. The campaign creation process is very organized and easy to use. We imported our customer list and can easily match our customers and invite them to be brand ambassadors. We are so excited for what this will do for our brands.
CONSWe wish that we could make custom widgets. Right now it does not have that capability. You can't track or view instagram stories and it would be nice to have a way of doing that when you are mentioned in IG stories. Currently you have to be sent a screen shot.
Reason for choosing Roster
There is not anything with these capabilities on the market. They are leading an industry that they created. We are so excited to be apart of this and can't wait for the future of Wooly as we feel this will be a strategic part of our branding and our future.
Vendor Response
Thanks for the review Tanner! The Wooly team loves working with you and Rustica.
Replied January 2020
Ashley
Veterinary, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Excellent customer service, clean and easy to use
Wooly is great because it keeps all our key players' information in one place. The best thing about it is our Customer Success rep [SENSITIVE CONTENT HIDDEN]!
PROSWhat I appreciate most is that the daily functionality is simple and clean. The most important information is right at your fingertips, you don't have to go digging to find crucial data. I also truly appreciate my Customer Success manager [SENSITIVE CONTENT HIDDEN]. She is a completely wonderful asset, super responsive and helpful! She even helps me come up with ideas for campaigns.
CONSIt seems like there are frequent issues collecting data from Facebook, which I am sure relates more to Facebook's ever changing rules, I would also like to see Tiktok incorporated. We also see ambassadors becoming confused about signing up for an account vs signing in to an existing account, which leads to having to delete lost of extra/duplicate accounts.
Reason for choosing Roster
Because it looked clean and easy to use.