BigChange
About BigChange
BigChange Pricing
JourneyWatch = £14.95 per vehicle, per month JobWatch = £69.95 per vehicle, per month JobWatch Plus = £99.95 per vehicle, per month
Starting price:
£14.95 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for BigChange
1 - 5 of 269 Reviews
Tanya
Facilities Services, 51 - 200 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed October 2021
Great Product
Colin
Verified reviewer
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Working with Big Change
See less, it’s like the solution has integrated well and forms part of our day to day operating model.
PROSI think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
CONSThere nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
Reason for choosing BigChange
When selecting Big Change we opted for a solution that was very versatile as it allows us to change it as we change. A great bespoke solution that’s not off the shelf.
Vendor Response
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.
Replied November 2020
Jane
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Great piece of Software!
Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!
CONSThe financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.
Reasons for switching to BigChange
We wanted to get away from paper and have a more accuracy
Vendor Response
Hi Jane Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Replied September 2023
Terry Clark
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
1
Reviewed August 2022
If you are an existing company and you take on this product, expect a disappointing Big Change!!
You are expected to do all of the onboarding with little or no support. My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product.
PROSSales reps are likeable and extremely helpful. [SENSITIVE CONTENT] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having.
CONSThe product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation. You will be charged for everything and there are extras on every turn you take.
Reason for choosing BigChange
Due to a very ordinary sales technique called a "yes ladder" In my line of work I offer honesty and integrity- this is a unique offering as you rarely see it these day.....
Reasons for switching to BigChange
Because we were promised a all-in-one system which was not the case
Vendor Response
Hi Terry We also pride ourselves on honesty and integrity and I am familiar with some of the points you have raised to the team around some of the additional things you would like BigChange to be able to do. We are always keen to work with customers directly hence our visit to you and your teams back in March. It is important that we listen to customer and act and I am aware that after the meeting we offered to help document the items you mentioned in an improvement plan but that was not something you were keen on at the time. We have a large customer base who are getting incredible value from BigChange and we remain focused on helping all of our customers to gain more and more value from the platform. We would love to spend more time with you and your team and help you to get that value from BigChange to help your business. Many thanks Ian Burgess Chief Customer Officer
Replied August 2022
James
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
2nd Time Round
It is simple to use and highly editable. This give the business the flexibility to change a process instantly
CONS5 year contract, Cost. There are also some functions such as dashcams we would like
Vendor Response
Hi James, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Replied January 2024
