SmartGov
About SmartGov
SmartGov Pricing
Contact Dude Solutions for pricing information.
Starting price:
$1.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for SmartGov
1 - 5 of 55 Reviews
Kathleen
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Smart Gov Review
Excellent program and every city should be using it.
PROSSmart Gov is very versatile for a municipality
CONSIt would be great if Smart Gov's made it easier to create reports. Working in city government has its challenges and data reports change daily.
Reason for choosing SmartGov
Better program for our needs, better support for our needs.
Reasons for switching to SmartGov
Not sure, the change was before my hire date
Vanessa
Government Administration, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Roane County Government
Smart Gov has been such a helpful tool in helping shape our codes office and really expand our resources. It helps us keep track of when case files need to be checked on, holds all documents that we attach to each file in case something where to go missing we always have smart gov to fall back on. Our building permit department as really took hold of all the features this software has to offer and has ran with it and made it into something so user friend as well. We absolutely love this software has really help our office get out of the " STONE AGE ERA" and really take hold of todays technology.
CONSAs far as I'm concerned we haven't had any complaints so far! Great Job Smart Gov Team!
Kash
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2022
Improvements in assisting and growing with customer
My overall observation is many updates are not being managed by SmartGov and the City is having to go out on their own and handle updates it seems SmartGov should be doing. We need better assistance and clarity from SmartGov as well as the timing with the actual assistance not just a response, but actual assistance.
PROSEvery file is accounted for and can be updated as information is added from all departments within the City.
CONSThe return on IT assistance is very slow. I would like to have the cases set-up where I can add a due date and it notifies me in the queue, however I was told this would incur extra fees when all government programs I have used offer this as a part of the software. It is an essential part of keeping up with each case.
Vendor Response
Hi Kash! We really value your feedback and would appreciate the opportunity to discuss it more deeply with you. Would you please reach out to support@brightlysoftware.com so we can help?
Replied July 2022
Alicia
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Use of SmartGov for non-profit organization
We are experiencing much more transparency with our permits than we would without SmartGov. Documents can readily, be downloaded, printed and shared amongst our group with ease - again, something that would be delayed with no SmartGov.
PROSOur usage of SmartGov has been limited to permitting, and we've been using the service for several years now. We are an entity made up of almost 20 individuals, any of whom can use SmartGov to apply for, pay for and monitor permits. It is extremely valuable in that anyone can set up an account in order to review all activity, therefore perform additional oversight of permit activity within our group - a critical oversight above and beyond government oversight.
CONSSince we are a non-profit, some features do not apply to us, but of the ones we utilize, many have been improved over the years we've been using this. Updates to the product seemed slow several years ago, but they seem frequent now, and currently we have no complaints.
Chris
Architecture & Planning, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2023
Draftsman Submitting Multiple Projects
As a Draftsman, I use SmartGov weekly to oversee various submittals for building Permits. It is extremely easy and intuitive to use. I really like the File Submittal process and the way it is organized.
CONSI wish there could be an option to turn off notifications per each Building Permit. Once a project is approved, I am no longer involved in the project, but I get a notification every time an Inspection is requested. The only way for me to no longer receive them is by emailing a Permit tech. It would be nice to be able to Archive each permit so the alerts would stop.