Despatch Cloud
About Despatch Cloud
Despatch Cloud Pricing
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Most Helpful Reviews for Despatch Cloud
1 - 10 of 10 Reviews
Freddie
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Fantastic company to deal with!
We were previously using Cloud Commerce Pro, after years of false promises, countless bugs causing major disruption to our business and price increases we decided to leave after discovering Despatch Cloud. We were assigned a helpful customer onboarding supervisor who guided us through the entire process. Obviously there was a large input from us at this stage but DC also put in a lot of work to help get us up and running asap. There was no upfront cost for all this leg work on Despatch Clouds part unlike many other companies. The system itself is excellent. The first huge improvement we noticed was the speed of the system itself, the load speed is around 10 x faster than what we were experiencing with CCP. The system is completely customisable so you can adapt it to your internal process, in effect creating various folders containing orders set of your own bespoke rules. The ongoing support is excellent, when a rare issue crops up, customer support genuinely want to help solve the issue and generally solved quickly with disruption kept to an absolute minimum. The pricing is reasonable, the customer service is great, the software itself is fantastic. Despatch cloud is without doubt the best solution for us, I’ve got no doubt we’ll be happy customers for many years to come. Thank you Despatch Cloud.
CONSThere was a few issues with the onboarding early on. We were able to speak to a manager, voice our concerns and a solution was found quickly, if anything a positive.
Reasons for switching to Despatch Cloud
Cloud commerce pro were an awful company to deal with. Never ending bugs with their software, the customer support was atrocious. The management didn't care about your problems are were quick to point out how all providers experience the same issues. They spent far too much time talking instead of actually listening to the real issues and looking to resolve them.
Nathan
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Streamlining our eCommerce
DC has made it easier and easier for us to process our ecom orders all the way through our company. We can follow every aspect of the order throughout our warehouse to know exactly what happened by who and what time with ease, so problem solving has become a very simple part of our day to day.
PROSSetting up the shipping rules and changing to new couriers has never been easier
CONSIn our current system, I would look to integrate dimensional scales so that the packer could put their parcel onto the scales and DC would get exact measurements to pass onto the couriers.
Reasons for switching to Despatch Cloud
Linnworks raised their prices so we looked for alternatives and with Despatch Cloud being based so close we very quickly gained a close relationship with them.
Alex
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2023
Despatch Cloud for Rydale
We were able to arrange custom features with them to work better with our pre-existing systems.
CONSThe occasional frustrating bug can be a pain.
Ross
Computer Software, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Simply the best APIs on the planet
I have full visibility of my data, complete control over my work flows and I like that I don't need to contact them to make simple changes which i love.
PROSThe APIs of Channels, Shipping and Billing are fast, configurable and ever evolving. Unlike the competition you can self serve and do things really quickly, access relevant logs and make changed on the fly. When it comes to the APIs I never need to contact DC.
CONSSupport is sometimes slow to react but when they do they understand what I want and I get a response from the expert team and this has been getting better and better recently.
Reason for choosing Despatch Cloud
I bought into the ease of use and the competitive pricing. Also they have a very easy to understand API
Cosmin
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Fantastic product for a courier business
It gives me access to lots of channels and they are always adding more and also over 100 couriers that I can self manage.
PROSDespatch Cloud gives me the ability to add many channels and couriers around my own piece of software giving me a huge advantage against my competitors.
CONSThe channels api was a lot trickier to setup than the shipping api which was really easy. If they could make that easier to understand it would make it more accessible but its a very powerful API.
Reasons for switching to Despatch Cloud
Wanted more channels and a UK company to work with.
Chris
Logistics and Supply Chain, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
A Well-Rounded Logistics Solution
I've been utilizing Despatch Cloud for a while now, and it's been a valuable addition to my business operations. The platform offers a comprehensive package of services that have streamlined my workflows and enhanced my control over data.
PROSOne of the standout features is the impressive range of APIs, particularly for Channels, Shipping, and Billing. These APIs are not only speedy but also highly customizable, adapting to my unique requirements. What I find truly beneficial is the self-serve capability. Unlike other platforms, I can easily access pertinent logs and swiftly implement changes without relying on constant support assistance. This independence has saved me time and effort.
CONSThere have been moments when the support response time has been a bit sluggish. However, it's worth noting that there has been noticeable improvement in this aspect recently. While delays can be frustrating, the silver lining is that the support team does comprehend the issues well and provides meaningful assistance.
Nick
Logistics and Supply Chain, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great WMS
Excellent!
PROSEasy to use, great system. Always updated for new shipping partners and selling platforms. API always the latest versions.
CONSSometimes hard to contact for updates.
Reason for choosing Despatch Cloud
Personal recommendation
Reasons for switching to Despatch Cloud
Personal recommendation
Russell
Import and Export, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Solid Solution
Proactive company who are revolutionary in what they offer.
PROSEase of use and simplicity. Plenty of carriers to choose from
CONSTricky to set up to start with unless you have experience.
Andrew
Warehousing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Excellent software from Despatch Cloud
Extremely good overall, it has worked pretty much flawlessly, and we rely on this massively, it does not let us down, and updates are never huge, meaning there are no issues when an update happens.
PROSEasy to use, quick to use, rarely issues with it going down, when it has happened it is rectified quickly
CONScommuncation with an account manager is not always quick.
Reason for choosing Despatch Cloud
price/ interface / user friendly were all very important factors.
Reasons for switching to Despatch Cloud
This is much better to use, much better interface
Daniel
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
DC have saved us a massive daily headache
So happy with the system and the support. Fro onboarding to continued support, Despatch Cloud are always on hand to help.
PROSThe system is really easy to use and very user friendly. The onboarding call was very easy but thorough and the team are always on hand to answer any queries we have and these queries are addressed and rectified so fast! Really happy with the system and support available and a big thanks to [sensitive content hidden] for all the help.
CONSDont really have anything I can say is reall wrong with the system.