DocVilla
About DocVilla
DocVilla Pricing
DocVilla platform offers ala-carte of services at different prices. Please check out https://docvilla.com/plans-and-pricing/
Starting price:
$200.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for DocVilla
1 - 9 of 9 Reviews
Jeremy
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Fabulous Customer Service
Compared to other systems we've used DocVilla is miles ahead of any of the competition when it comes to customer support.
CONSWe are a small psych practice. The system works great but some decisions have been made for features that don't fit the best with our needs but fit better for larger practices.
Reasons for switching to DocVilla
They failed to provide proper billing support and cost us a huge sum of money.
Vendor Response
Hi Jeremy, Thank you so much for your positive feedback and for entrusting DocVilla with your EMR, telehealth, patient portal, messaging/SMS, eFax, eRx, EPCS (Controlled Substances), practice management, task management, patient reminder notifications, and insurance billing needs. DocVilla is utilized by a wide range of healthcare providers from solo practitioners to small, medium, and large-sized practices. As a comprehensive solution for any practice, it's understandable that not all features may be applicable or relevant to every practice setting. We truly appreciate your choice to use DocVilla and your confidence in our platform. We look forward to continuing to serve your practice's needs and to further enhance our services based on the valuable feedback we receive. Thank you!
Replied May 2024
Sarah
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Overall great platform, happy customer
Overall I am happy and I would recommend DocVilla
PROSWe are part of bigger hospital system and already have EPIC. We wanted an easier EHR for direct primary care, telemedicine, patient portal and other needs. DocVilla was able to provide that solution as we didn’t find many softwares with DPC. Customer service is great, professional and prompt. Also, I have not seen any downtime yet in EMR.
CONSNothing that comes in my mind. There was a learning curve in creating templates but customer service helped us out with training. It’s fast and pretty much everything including erx, telemedicine works fine.
Vendor Response
Hi Sarah, Thank you for your kind words about DocVilla.com We are glad we were able to assist you with your EMR, DPC, eRx, telemedicine, patient portal and customization needs. Your feedback is invaluable to us as it encourages our team to continue enhancing our services and offerings. We look forward to serving you further with your medical practice needs. Thank you DocVilla team
Replied February 2024
Kayla
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
It actually works
When Docvilla says their software does something. It actually does it.
CONSTheir software is written mainly for medical practices. Our psychiatric practice has had to be flexible in some areas to account for this.
Vendor Response
Hi Kayla, Thank you so much for your positive feedback and for entrusting DocVilla with your comprehensive healthcare needs including EMR, telehealth, patient portal, consent form signing, messaging, eFax, eRx, EPCS (Controlled Substances), practice management, task management, patient reminder notifications, and insurance billing. DocVilla is favored by a diverse range of specialties such as primary care, psychiatry, pediatrics, gastroenterology, obesity/bariatrics, occupational medicine, and Direct Primary Care (DPC), among others. Specifically for psychiatry, we offer specialized templates and screening tools including DSM V, PHQ9, GAD7, ADHD, ZUNG, psych evaluations, and substance use assessments As a comprehensive solution, we understand that not every feature may be applicable to every practice setting. We deeply value your decision to choose DocVilla and are committed to continually enhancing our services based on the feedback we receive from practices like yours Thank you!
Replied May 2024
Shikha
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Really Happy with DocVilla
I am happy customer. No complaints and would definitely recommend them.
PROSI love their customer service. We needed a lot customization which not many EHRs were offering. DocVilla helped us with customization as well as custom white labeled patient portal.
CONSIt has a lot of features so it has a learning curve. Otherwise, it's a great platform.
Vendor Response
Thank you for taking the time to share your thoughts and for choosing DocVilla as your EMR. We look forward to continuing to support your practice's success and to any future opportunities to serve you.
Replied February 2024
kailash
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Love the software
Love the software. It has everything that I need. I use it for 2 of my medical offices.
CONSNothing I can think of. The engineering team develops anything that I need and is missing.
Spencer
Mental Health Care, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
DocVilla Review
I like the ease of use in being able to communicate with clients over the messaging app.
CONSHaving to see old notes can be cumbersome but not overwhelming.
Vendor Response
Hi Spencer, Thank you so much for your positive feedback and for choosing DocVilla for your EMR, telehealth, patient portal, messaging/SMS, eFax, eRx, EPCS, practice management, task management, patient reminder notifications, and insurance billing needs. We're glad you are utilizing features like viewing old notes by clicking on "See Patient's Past Encounters," accessing patient's PMH directly from a chart, and Importing previous notes into your current chart. We truly appreciate your trust in our platform and are committed to continuing to support your practice's needs. We look forward to enhancing our services further based on the valuable feedback we receive from you. Thank you!
Replied May 2024
Stacey
Mental Health Care, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2024
DocVilla Rocks
Very user friendly and easy to learn. Easy platform for patients as well.
CONSThe number of steps required to complete the billing process.
Reasons for switching to DocVilla
See comment above. That sums up the previous experience.
Vendor Response
Hi Stacey, Thank you so much for your positive feedback and for choosing DocVilla for your comprehensive EMR, telehealth, patient portal, messaging/SMS, eFax, eRx, EPCS, practice management, task management, patient reminder notifications, and insurance billing needs. Regarding billing, the CMS 1500 form within DocVilla is designed to auto-populate based on the details provided during consult, such as ICD-10 codes, CPT codes, Place of Service, Billing Provider, Rendering Provider, and patient details. If any information is missing, DocVilla will prompt you to complete these details before submitting the claim to avoid claim rejection. Additionally, our intelligent AI-enabled rule engine reviews the claim details to highlight potential issues and recommend optimal combinations of ICD codes, CPT codes, and modifiers to maximize your billing efficiency. We truly appreciate your trust in our platform and are committed to continuing to support your practice's needs. Thank you!
Replied May 2024
Rose
Mental Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2024
DocVilla has helped our practice get back to normal!
See above. I genuinely enjoy the system and believe we have made the right choice. DocVilla needs to promote themselves more to the mental health/psychiatric community.
PROSI wanted to take a moment to express our satisfaction with DocVilla's all-in-one system. Since adopting it, we've been consistently impressed with its performance and functionality. Following the merger that led to the transition from Kareo to Tebra, we experienced some disappointment with the new platform. However, DocVilla has surpassed our expectations, delivering on its promise's in a way that truly benefits our practice. The system's provision of excellent customer support has been invaluable, ensuring that any issues or queries are addressed promptly and effectively. Moreover, its seamless claim submission process has streamlined our administrative tasks, saving us time and effort. Perhaps most importantly, DocVilla's patient payment and ERA processing capabilities have been a game-changer for us. The system not only facilitates smooth transactions but also enhances the overall patient experience, which is essential for maintaining satisfaction and loyalty. In light of our positive experience with DocVilla, we're confident in our decision to rely on this platform for the long term. We're grateful for the consistent quality and reliability it offers, and we look forward to continuing our partnership. Thank you for providing such an exceptional solution for our practice's needs.
CONSI would like for DocVilla to give me the option to email patients when a change is made on their appointment. Sometimes a mistake is made, such as telehealth is booked in Error. When this happens patients get confused.
Reasons for switching to DocVilla
See above. Opus was terrible, they use all third party companies for claims, telehealth, patient payments, and do not have messaging. They tote that texting patients is against hippa.
Vendor Response
Hi Rose, Thank you so much for your positive feedback and for choosing DocVilla for your comprehensive EMR, telehealth, patient portal, messaging/SMS, eFax, eRx, EPCS, practice management, task management, patient reminder notifications, and insurance billing needs. Whenever you update/cancel an appointment, patients automatically receive an email notification about the change. You can also send secure, HIPAA-compliant messages directly through the patient portal. DocVilla will alert patients via email that their doctor has sent a secure message, prompting them to log in to the patient portal to read it. For patients who haven't set up a patient portal account, you can text them directly on their mobile phones, ensuring to only include non-PHI data. Please be cautious with direct emails to patients, as using common free email services like Yahoo, AOL, and Gmail could pose HIPAA violations due to potential data harvesting or the risk of sending emails to incorrect address. Thank you!
Replied May 2024
Julia
Mental Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
DocVilla Provides a Great Service
The support team is readily available. They take our requests for changes which makes Docvilla very personalized!
CONSThat our company didn't hear about it sooner.
Vendor Response
Hi Julia, Thank you so much for your positive feedback and for entrusting DocVilla with your comprehensive healthcare needs including EMR, telehealth, patient portal, consent form signing, messaging, eFax, eRx, EPCS (Controlled Substances), practice management, inventory management, task management, patient reminder notifications, and insurance billing (RCM). Thank you for your trust in us. We look forward to continuing to support your practice's needs. Thank you!
Replied May 2024