ShipHero
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Most Helpful Reviews for ShipHero
1 - 5 of 53 Reviews
Mark
Warehousing, 51 - 200 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed February 2022
Could not run my warehouse without it
Graciela
Verified reviewer
Apparel & Fashion, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
We have been using ShipHero for a few years and we absolutely love the software! Everything we need!
Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!
PROSShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.
CONSIf there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!
Ryan
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2022
Best Option on the Market
It has been a great experience overall (compared to our previous systems that ShipHero replaced). We use the software to organize and manage our warehouse/inventory with barcoded locations and products. The application is very easy to use on our iPads and desktop ship stations.
PROSThe onboarding team was very helpful with walking us through the set up process. It's easy to get lost in the features since there are SO MANY, which is a huge benefit. The interface is nicely designed and easy to navigate.
CONSThe software can be a bit buggy at times - there's random one-off issues that'll pop up for just that day or over the course of a few weeks before it's fixed. We have only been using the software full-time for the past 2 months, so it may just be growing pains and getting situated with the software. We haven't experienced any deal breakers.
Reason for choosing ShipHero
We chose ShipHero over other warehouse/inventory management systems since there was no upfront cost, long contract terms - just a monthly payment. We also chose to keep everything in-house instead of outsourcing to a 3PL since we saw value in building out our warehouse with a team so we had complete control over our shipping process. 3PL's are definitely not out of the question as we look to expand our shipping operations throughout the country.
Reasons for switching to ShipHero
Shipstation was really great at shipping orders, but was not the best with warehouse/inventory management - especially with barcodes or warehouse locations.
Vendor Response
Hello Ryan, Thank you so much for taking the time to leave us a review. We really appreciate your business and your insight as you get up and running with our software. We're so glad that you're finding benefits to using ShipHero and that your experience so far as been almost completely positive. Thank you again!
Replied January 2022
Greg
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2023
DO NOT USE THEM! ABSOLUTE SLIME! Suing them with all four companies I onboarded here
First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upfront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads)ONCE SIGNED UPOnce you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You are stuck ONLY with email via their customer support team. LATE SHIPPINGI will say, they did at least finally fix this. But for the first 4-6 months, orders would sit for upto two weeks not moving. Delivered inventory, longer. They did in the end, finally fix this and ship timely.TERRIBLE LOGISTICS & TIMELINESThis is ALL a lie. Just about every single package is delivered FAR later then the promised timeline. And its because of their weird logistics. They give the packages to DHL, who trucks them from Las Vegas, NV to Compton, CA, then it sits (and is usually lost) in Compton, before USPS finishes the shipment.It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie. Its always delivered 1-2 days late and they don't refund you.LOST PACKAGES UPTO 7%They switched to this weird logistics setup, would see as high as 7% of all shipments being lost, never scanned. We lose the inventory and they don't refund us.Out of space now, but INFLATED CHARGING (random charges), missing inventory (lots), its all a scam
PROSNothing, nothing, nothing, nothing, nothing
CONSEverything Everything Everything Everything Everything
Reason for choosing ShipHero
Reviews - They trick people by having their SOFTWARE reviews prominent and not their warehousing and fulfilmentI AM FILING TO SUE THEM WITH ALL FOUR COMPANIES I SWITCHED OVER TO THEM, we are now exiting.
Randall
Warehousing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2020
Clear choice for warehousing and fulfillment
Shiphero has helped my business immensely! The roll out and set up was much quicker than what we would have expected saving a tremendous amount of time and money. Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors. I truly feel that we now have a system that can support much larger future growth without breaking the bank.
PROSSimple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options.
CONSReporting and billing functionality could use some upgrades to provide "Snap shot" reports. Client billing set up is clunky and doesn't have very detailed customization
Reason for choosing ShipHero
Price, simplicity, user function, and pre-built integrations
Reasons for switching to ShipHero
Needed a more functional WMS that supports 3PL operations.