Stitch Labs Inventory Management Software

4.53 / 5 (187)

About Stitch Labs Inventory Management


Stitch Labs is an integrated, cloud-based inventory and order management solution that caters to mid-size multi-channel retail brands. 

Stitch serves as an operational hub to brand operations, centralizing inventory across all sales channels and locations for greater visibility and control. With features in inventory and order management, fulfillment, purchasing, and financials and reporting offered in an intuitive, user-friendly design, Stitch provides brands with operational efficiency built for scale.

Stitch integrates with a variety of sales channels including Shopify, Magento, and BigCommerce, as well as marketplaces like Amazon. Stitch also offers integrations with various POS solutions like Square and Shopify POS to support brick-and-mortar retail locations, as well as proprietary integrations to 3PLs. 

Additionally, Stitch offers customer service and support with implementation and customer success managers in addition to email, chat, and phone support. 



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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

187 Reviews of Stitch Labs Inventory Management

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(135)

4 stars

(33)

3 stars

(6)

2 stars

(8)

1 stars

(5)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 187 reviews

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December 2016

Daniel from JC Dossier Inc

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2016

Overall one of the better solutions on the cloud but with its flaws

We are grandfathered in from early stitchlabs pricing so we don't pay the $499 monthly price. Given that I miss out on upgrades as stitchlabs tries to phase out my $75/mo plan and force me to switch over. I use it with Shopify, Shipstation, Xero, Amazon, Paypal and Stipe. Eventually I will but not yet and here's the Pros and Cons why:

Pros

Here's why I stay and you probably would choose this platform:

It's the better one out there. I tried almost all of them for a trial period and gave each a good try except cin7 which required too much time to setup. It's avg but it works and support will attempt to fix issues if they can be fixed. The amount of bugs on other platforms outweighed any feature advantage they had over stitch. And overall I needed this to work which it did except the XERO invoicing. Any other PRO is completely outlined in product reviews professionally written I just needed to fill in some cons.

Cons

It's slow! Well slow vs working on a software platform running on a central server. The cloud has it's perks such as ease of access but speed takes a hit.

The service went down once this year during peek hours, that blew.

The platform is still being developed and sometimes upgrades are rolled out too soon so users are forced to deal with bugs. Ex. Right now I have roughly 10 orders with custom items unable to be closed. It worked fine before but now they are just stuck and it's annoying. Support knows about the problem and couldn't give a time frame when this would be fixed (going on 3 weeks now.)

Integration sucks with XERO! Invoices are constantly missing and we need to double check to make sure invoices get transferred. A manual push can be requested but still some don't get transferred. Support also knows about this but I think there's little hope for this fix. (going on 3-4 months with this one) To be fair I've seen this with other platforms as well so not sure who's at fault here. Support just let me know they need to fix something but couldn't elaborate. I think it has to do with repeat customers who's accounts already exist in XERO since those are usually the invoices missing.

Development is slow and features that would make the platform more efficient are missing. Such as reporting, x-links within PO's Orders Inventory using variants, Sorting, etc just naming a few.

February 2015

Anonymous

Review Source: GetApp


February 2015

Highly Recommended

Our company, Luckless Clothing, has been searching for a service that can help assist us with tracking merchandise sales from within our storefront, as well as our online marketplace. StitchLabs not only meets those needs, but exceeds them. They've been such a valuable asset to helping us manage our inventory, and not waste valuable man hours hand counting our stock of well-over 150 items. You can only imagine how confusing it was counting stock three times a week, wasting hours upon hours making sure that we weren't selling items online that were sold here in store. It was an utter nightmare, and Stitch helped us alleviate those pains. It is extremely easy to integrate into your website, or into nearly any platform you currently use like Storenvy, Etsy, or other big sales marketplaces. In addition, Stitch does a fantastic job integrating into our Square Stand for our in-store sales, and helps us keep up to date information and purchasing trends for all of our sales channels. I would recommend anyone to use Stitch if this is an issue that you struggle with.

Pros

-FANTASTIC inventory controls, easy to update products by downloading .CSV and then re-uploading it for mass changes to stock.
-The REPORTS section is incredible. It does all of the comparisons, product tracking, and sales information for you to see what's been selling the best, analyze profits, and shows you so much more! This is by far one of the best assets to being involved with Stitch.
-Allows for multiple sales channel information, so you can work on multiple websites and see which channels are performing better.
-Gosh, there's so much more; such as having the ability to work with drop shipping products from wearhouse's, implementing shipping websites to help you work with mailing labels, and ordering products with their invoice services. Overall, Stitch is a FANTASTIC PRODUCT! I highly recommend this to everyone.

Cons

-One of the biggest cons that I have with Stitch though, is that they do not offer Phone support unless you pay a hefty premium for it. This is one big draw back when you have issues with Stitch integrating with other platforms due to these other platforms changing code, etc... Sometimes it is substantially easier to get on a phone with a Rep or Tech from Stitch, and talk about these issues in real time, rather than waiting on a rep to get back to you via E-Mail. This can get frustrating from time to time, however, they do get back to you between 12-24 hours later. They do offer "Getting Set-Up" phone calls with reps that guide you through the installation, integrations, etc... and that is a great service, however Tech Support I believe should be included with the price you do pay for Stitch.
-Upgrades cost $$$, and these upgrades are a sort of "A-La-Carte" style unless you really get into the higher pricing structures. It can be pricey for a small business to really get into the big benefits of using StitchLabs, however based on our interactions and experience with Stitch, it is very valuable to have some of these upgrades.

February 2015

Omar from Circle Apps LLC

Company Size: 2-10 employees

Review Source: GetApp


February 2015

One Solid App

I have been using Stitch for about six months now to power my online retailing business and I am very satisfied. Stitch is powerful stuff and it can be a little tricky if you're new to understand just how powerful it is, but in a nutshell, it is the connection between your inventory and the various channels you market it through. Used properly, stitch is a strategic piece in the puzzle that creates your business and easily replaces thousands upon thousands of dollars a month of human-error prone old world processes. I happened to join at a time when Stitch was making the upgrade to the new interface, Stitch 2.0, and this was a major upgrade and an ambitious only. There were bugs initially and I watched the team manage the transition with a mix of upfront communication (there was a big bug at one time and the CEO reached out, explained it and they got it fixed when they said they would), actual fixes (folks are working hard there) and a one-click "back to 1.0" ever present button if the whole thing was too much for your specific situation. I was impressed how smooth the transition ended up being given the mission-critical nature of the service on the one hand and the size of upgrade on the other. Finally, the support team, even are available on IM during working hours or by email - my plan doesn't have phone support. I have found they are able to take my poor wording, translate it into something quite simple, summarize and reply. Every time I had a question, I got a reply within 24 hours and a clear one at that. Again, impressed. In summary, the software represents a core function and empowers you to do a lot (and focus on the right stuff). The team that produced this and is supporting is a solid one - the bugs get fixed, support is clear minded and goes the extra mile to simplify not-so-simple concepts and top management is willing to own a problem and fix if it comes. A word of advice: don't try to make stitch your financial piece too - your data and flows need to be perfect for that and unless your machine is perfect it is much simpler to rely on something like Xero for your financial picture. That said the Inventory Financial Report in Stitch is an important piece and will help you understand CoGS from one period to the next - but if there are any "exceptions" in your workflow the stitch projection need to be ignored (they simply reflect poor data in your system which will invariably be there). For example, stitch will take your current inventory levels and using historical average cost and revenue for these SKUs give you a potential profit figure. This has always been off for me, but that's because my averages are off (thanks to a promotion, data entry or whatnot). My point is unless you're data is 100% solid (and your workflow makes sure it remains that way), Stitch is NOT your CFO in the cloud, even though your CFO will learn to love Stitch to do her job. Bottom line: once you find inertia with Stitch you'll wonder how you did without it.

Pros

- Rich functionality
- Support team is there for you
- Xero integration that just works

Cons

- Browser intense web app - can be sluggish on iPad. But this has improved a lot over past month (it is totally feasible to work on iPad now even if a bit slow).
- No phone support if you don't have the right plan (but honestly the live chat is awesome)

June 2015

Phillip from TheBeltShoppe.com

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2015

Awesome Product! Easy & Seamless Integration

We were spending countless hours keeping our inventory up-to-date across three platforms. Unfortunately we were doing all this manually. Not only were we wasting a lot of time on non-revenue producing activities, but we were also not able to keep up with sales at times and ended up refunding items that were not in stock. Not a very good business practice. Then along came Stitch. We have about 1000-1200 different SKU's. With the help of Stitch's customer service, we were able to export our items to an Excel file, do a little manipulation to them, and import them into stitch in a couple of hours. Unfortunately for us some of our SKU's weren't the same across all three platforms so that took a little while to correct. This was something that just happened over the years of doing things manually. This was a problem we created, but Stitch's folks helped us with ideas of how to get this corrected as well. In all it took about a week to get everything up and running. It was a little painful but most of that was caused by us and how we had all our SKU's entered. But after the initial pain was over, I could not be happier. Not only does all of our inventory update across all platforms when a sale occurs, we are selling MORE because our inventory is real time on all. Before we would limit inventory on a platform or two because we didn't want to sell something we didn't have. Not only are we saving money on keeping up with inventory manually, our revenue is also increasing. How can you beat that? Stitch also allows you to create purchase orders. You can pull in the items that are low stock right into a PO. You can setup your vendors right in the software as well. Once the PO is complete, you just share/email the PO to the vendor right from the software. This is another time saver for us. The best part of this is the receiving process once the order arrives. You just "receive" the items that came in and BOOM....the inventory is updated on all your sites. This is one of my favorite features. Before - we were spending hours on receiving stock and updating across platforms. Now we can spend that time marketing, looking for ways to improve our business, and keeping our eyes on the competition. I can go on and on about this product. In short, you should give it a shot. I'm sold! My only regret is we didn't find out about it sooner.

March 2015

Cally from KAL RIEMAN, Inc.

Company Size: 11-50 employees

Review Source: GetApp


March 2015

Great Inventory System for Small Business

I am grateful to have found this inventory management system when I launched my clothing line several years ago. Currently I sell two collection of 30 styles per year in multiple colorways through a variety of channels: Wholesale boutiques, retail outlets, consignment accounts, private clients, on-line store and through a series of sales representatives. My inventory exists in multiple locations and is sold daily to each of these outlets. Stitch Labs has helped me with many of the hurdles of growing a business. This software continues to improve year after year.

Pros

1.) This software is great for fashion/clothing businesses that have numerous products and product variants, such as style, size, color. It allows you to add as many custom variants that you need per product.
2.) Easy entering Purchase Orders for products received that immediately updates your on-hand inventory.
3.) Order entering is seamless with a great interface and search feature for existing products.
4.) The ability to create a packing list for all orders is by far my favorite feature. This is great if you work with large wholesale orders and consignment accounts.
5.) Inventory look up for stock versus "committed" in open orders is key to daily selling.
6.) Integration with on-line selling platforms such as Big Commerce is extremely helpful in managing your own webshop.
7.) The Invoice & Payment "push" feature to Quickbooks Online is a great help.
8.) If you make a request for a feature, your voice is heard and they will consider adding it to their "to do list"

Cons

1.) Stitchlabs does not yet have a feature that can merge existing contacts. This currently has to be done manually.
2.) For Invoicing, it does not automatically calculate due date for Net 15, Net 30 options.
3.) The invoice "push" feature to Quickbooks on-line creates a new Stitch Labs generated contact and required you to merge the contact in Quickbooks which is time consuming.

September 2017

Patti from Kapp studio

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

September 2017

Always changing and trying to add functionality

I was really disappointed when I moved to another inventory management solution and the downloads from Stitchlabs did not help hardly at all in setting up and continuing seamlessly. You'd think for all the orders and information held within Stichlabs they could make it more accessible. Always had that issue as a user as well. I got the feeling lots of the customer service people didn't understand procurement and the supply chain which made it difficult ot find someone that could understand the issue you faced. Their support reps were overwhelmed so it's really about the company more than the service they provided - they were all fine individuals just trying to do their jobs well every day.

Pros

I like they are innovative. They keep changing and trying to move forward. The customer rep was great when I signed up - she helped us figure out exactly the best setup strategy as our business (like many small businesses) is unique.

Cons

They focused so much on adding functionality the small things were forgotten or overlooked. Something simple like inventory turn and knowing how many days product sat would have been great. For the price point of over a month, I expected more.

June 2016

Sarah from Whimsicals Paperie

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2016

LOVE Stitch Labs!

I've been using Stitch Labs since about the time they launched. I loved them then and I love them now! What a huge help to have my invoicing and inventory all in one place. Stitch automatically imports all of my Etsy sales, and it's super easy to create my own invoicing for retail or wholesale orders.

Pros

I love the integrations. I started out on Etsy, so having my sales from that platform automatically imported was exactly what I was looking for. I'm also looking to expand into my own e-commerce site and I love that it will also be able to be integrated!

Customer service is great. They are prompt, personal and friendly!

Cons

I feel like adding in products can be a little tricky. After playing around with it for awhile, though, I have figured it out.

I also feel that the current cost is a bit high for small one-man/woman creative companies. Because I started from the beginning and was grandfathered in, my monthly cost is lower than the advertised price. If this wasn't the case, I don't know that I would be able to afford it. I would love to see an option at a lower cost for me to be able to recommend to friends and colleagues who are just getting started in their own creative businesses and need a tool to keep them organized with inventory and invoicing.

February 2018

Roxy from Automotive

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2018

Great for mid size companies with large inventory/variants

Pros

Stitch has been really awesome moved to this after using a similar inventory system. This software integrates nicely with eCommerce platforms , ebay, amazon, ect.
works well with shipping apps as well. Great for small/mid size companies that are growing quickly. The automated purchasing is a great tool...once you get it to work. it really just throws all your stuff into a nice organized screen . great for people who have multiple channels. give you multiple warehouses and ability to create transfers between them.

Cons

one of the things that i really dislike about stich is how pickey it is when you make changes via upload, it seems every time we have an issue w CSV TXT files....which isnt to bad but when you have its kinda rough... but the proof the con, is this is my only con thus far.
another con is also the price we used a free software, before but if you have the volume/growth then it may be needed.

May 2013

Anonymous

Review Source: GetApp


May 2013

Finally!!!

I have tried a LOT of different solutions to keep the same things listed on Ebay, Amazon, and my own webstore, and FINALLY I've found a solution that works and for under $100 a month! I've tried Vendio, Bizelo, researched Bigcommerce, and countless others I can't think of now and they all had fatal flaws, but the search is over finally. I was up and running pretty quickly too and in under a week, I have all of my inventory items synced and selling! Ebayers, it actually will end listings that are out of stock, and RESTART THE LISTING when stock is entered again!!! I told them it was impossible, but I tested it, and it actually works. That is a miracle. Just re-stock your out of stock items and your products become available on ebay, Amazon, and your webstore. For Real! There are a few things about how I view inventory that could make it better, but they are already working on them as they just launched the ebay integration, and are already better than anything I've seen on the first shot. Its that good! No I don't work for them, I just want them to be super profitable so I can keep using them, and I want them to have the resources to continue to improve this "already great" product, because inventory management has been the achilles heel of my business for years, and I'm in la la land right now at under a week using this product. Another thing, I get my emails replied to within hours, and they have Chat help available most of the day, and everybody is super competent. It isn't farmed out support, they say stuff like "hold on while I ask the programmer". Dang! I wholeheartedly reccomend this product, and I think I'll make a youtube video to make it a fast set up, even though they called me and gave me a free 30 minute demo. So glad I found Stitch!

Pros

It syncs Ebay and Amazon and my website.
You create orders by Sku, email and receive to inventory in the software.
you can email invoices which change inventory when paid. Much more...!

Cons

Creating/Managing kits is not smooth yet, but they are already fixing that.

August 2015

Anonymous

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

August 2015

Stitchlabs and Process Redesign

Our company had been using Stitchlabs for some time when inventory control became a must solve problem. Cardboard Safari had barely scratched the surface of the functionality and features that are offered by Stitchlabs. Starting from scratch, we established a parallel account and looked at each piece of data and how it moved and worked within the software. With the side by side comparison we were able to build all our listings and link them across our multiple sales platforms to take control of almost all of our data and keep it in a single place. Stitchlabs has improved every process of our company and will continue to be a part of our operations for a very long time.

Pros

Fantastic customer support, I have never left a conversation without a solution.

The ease of use and accessibility of Stitchlabs is top notch, almost anybody can learn to use it to full potential in a short amount of time.

The number of available integrations beats out almost all similar apps currently available.

Being able to "tag" contacts and orders with bits of critical information is a great feature.

The reporting is fantastic and has allowed for more informed decision making.

Cons

Overall Stitchlabs is fantastic, there are a few features that could be very helpful but are not core to the intended function of the application.

CRM features that show things like when a contact last ordered would be a great addition.

October 2018

Graham from Entrepreneur

Review Source: GetApp


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

4.0

October 2018

3 Years on Stitch

Pros

We started using StitchLabs for our inventory in 2015 and have used it ever since.

We like how easy it is to fix unlinked orders. When orders become estranged from their parent (due to SKUs not matching between Amazon and StitchLabs, for example) it's easy to identify them and fix the issues.

The basic reporting capabilities are useful but not being able to access them on my phone makes the usefulness of them very limited.

Cons

You can't edit inventory levels (quick reconcile) on the product level. Super basic but pretty much essential aspect of any inventory system.

Seeing our available inventory is nearly impossible to determine unless we do a tedious subtraction formula for each product just to see our current inventory (Current - Available = Actual Inventory).

Stitch loads very slowly on all our computers - mostly 2017 iMacs and MacBook Pros.

Stitch has increased their cost dramatically since we started, resulting in a massively unexpected withdrawal from our bank account of $4,000 in a 5 month period due to "overages", which is nothing more than Amazon FBA orders.

We're starting a few new businesses soon and we're definitely not using StitchLabs with any new business, and we're trying to figure out how to jump ship onto a different system that we're using for another business of ours that doesn't charge per unit sold.

If you're a small business please don't make the same mistake we did and find a different inventory system that doesn't penalize you on each unit sold, especially if you sell on Amazon FBA.

StitchLabs will work great for you when you're small, but once you grow to a small business you're locked into Stitch and then you're basically SOL.

February 2017

Anonymous

Verified Reviewer