About TradeGecko

TradeGecko is a powerful cloud-based inventory and order management software for modern online businesses. Combining manufacturing, sales channels, locations, and currencies so that every product, order, and customer can be managed in one place.

Along with eCommerce stores on Shopify, WooCommerce, Magento, and Amazon, TradeGecko also integrates seamlessly with Xero, QuickBooks Online and ShipStation. Create purchase orders, backorders, stock takes and adjustments, plus easily track pack sizes, batches, and expiry dates. Email quotes and send customers a link to invoices with credit card payments built right in.

TradeGecko also includes detailed reports, customer insights and forecasts to track and predict business performance. In addition, the mobile ...


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Supported Operating System(s):

Web browser (OS agnostic)

285 Reviews of TradeGecko

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(170)

170

4 stars

(83)

83

3 stars

(9)

9

2 stars

(7)

7

1 stars

(16)

16

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 285 results

July 2015

Phill

Verified Reviewer

Industry: Food Production

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

July 2015

Love it

I have had a few bumps along the way with Tradegecko, but overall I love it. I was with Unleashed for 2 years when I heard about the Tradegecko integration with WooCommerce, which was exactly what I needed. I decided to do a quick trial in January to scope out the system for a potential end of financial year change over at the end of March. Within 2 hours I had decided to fully implement the system immediately. Mine is a particularly complex installation as I have a large number of WooCommerce extensions. Tradegecko has been relatively stable, but there have been a few learning experiences.

Pros

I was recently asked what I thought were the benefits of Unleashed over Tradegecko and my reply was that there, are none. The WooCommerce integration is a huge benefit for me, but even if that was taken away, I feel that Tradegecko has the edge. Unleashed does not do tax inclusive pricing well. If you are a wholesaler then this might not be much of a problem, however, if you are retailing too it does become an issue. Tradegecko seems to have solved these technical difficulties and it makes the system much easier to use.

Cons

If you have an integration with WooCommerce then I strongly recommend you have a thorough backup system on your website before you install then do any updates of the Tradegecko app or WooCommerce app. I have had a couple of issues with updates and have now learnt to wait a couple of days before updating - for one issue I think I was the first person to update and experience the particular issue and therefore the technical team hadn't had a chance to fully investigate the bug. I have had a couple of issues with the helpdesk, but it was just one of their agents, and with any growing business there will be some technical staff who are more and less experienced than others. Also, their engineers don't work the weekends and I think this is something that could be improved, for a worldwide system and online so needs someone on hand 24/7. On the positive side of this however, they have been very responsive to some of my constructive criticisms and seem genuinely interested in improving their systems.

Response from TradeGecko

Replied July 2015

Hi Phill, Thanks for the honest feedback, and we are glad that TradeGecko has been able to help you meet your needs. We are always looking to improve our system and service, so we will be sure to pass your feedback on. Have a great day! Regards, Alicia TradeGecko

November 2019

Joel from NG NUTRA

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Great Software

I really like the software and Customer support is always very helpful in every aspect.

Pros

Reporting is good. It is also easy to use. Integrates with other software easily.

Cons

There is not a payment integration that syncs with wholesale orders or on site sales.

Response from TradeGecko

Replied February 2020

Thanks for the review Joel, we are pleased you find our platform easy to use, do check our our knowledge center on TradeGecko Payments.

July 2020

Shaiyan from ASG Sport Solutions

Company Size: 2-10 employees

Industry: Sporting Goods

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2020

Great product when running a business

Insight and overview of products was good, overview on finances i.e cost of sales, retail pricing, etc as well pulling reports and looking at sales report was very good

Pros

Easy to use, information at your fingertips

Cons

The stock take feature can be improved for companies with various products or larger volumes or products

May 2020

david from corston

Company Size: 11-50 employees

Industry: Design

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

May 2020

Its generally good, but has some big shortcomings

No phone numbers to speak to anyone on the normal plans. Email support meant that 50% of problems were solved. Support emails go to a generic desk, so its difficult to continue a conversation with the same person. Or for one person to take control of a problem and help solve it.

Pros

Live updating of bundle quantities to our shopify store is very good The sync speed to shopify is good The usability of the software is good It can handle multiple currencies well

Cons

The actual core of the product - keeping track of inventory is not as robust as it needs to be. We have had many problems of bad syncing with shopify and xero. My opinion is tradegecko is the weak link. Sales are fine. Returns edits and exchanges are bad. So your stock numbers are out. If you edit an order in shopify at all - then tradegecko will not update. So your stock numbers are out. We also had problems where we made stock takes in tradegecko and they would not sync to xero. Support by email is very cumbersome. The second unforgivable problem is that you cannot report on consumption of SKU's if they are sold within a BOM. Tradegecko admit this is bad for an inventory management solution. They pass the buck to a program called inventory-planner which is actually excellent. You cannot plan incoming stock dates on a per product basis. Only on a per purchase order basis. So you end up reverting to excel for part shipment planning. It is not easy to export a whole order book for a single supplier and manage multiple invoming batches.

Reasons for Choosing TradeGecko

Ease of use. We are likley changing to Netsuite.

July 2020

Jason from Creative PEGWorks

Company Size: 11-50 employees

Industry: Chemicals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Great software, easy to use

It saves us time, reduces employee workload.

Pros

Tradegecko streamlines the entire process from making quotations to collecting payments. Everything is automated. We sell specialty chemicals for researchers (universities and companies) which still place orders by emailing/faxing PDF POs, requiring manually entering order information. The software is very easy to use and saved us time.

Cons

The software does not allow many customization by individual users. Pretty much all features are universal. Different users always need customization to fit their needs. TradeGecko should create many options that allow each user to select, customize functions. For example, there is no option to change the name of invoices, Proforma Invoice vs Invoice, which should be a basic feature for users to deal with organizational customers.

Reasons for Choosing TradeGecko

It is simple to use and implement. And it is very cost effective.

Response from TradeGecko

Replied July 2020

Thanks for your review. We appreciate the feedback as we are always striving to improve our Product for our merchants. We'll have your account manager reach out to discuss this further, as users are able to customise Invoices.