Spiceworks Cloud Help Desk
About Spiceworks Cloud Help Desk
Awards and Recognition
Spiceworks Cloud Help Desk Pricing
Spiceworks IT Help Desk is available for free of cost.
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Spiceworks Cloud Help Desk
1 - 5 of 550 Reviews
Joshua
Computer & Network Security, 201 - 500 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed February 2023
Ever looking for an IT Asset Management App to use ..... Spiceworks has it all
Jesica
Verified reviewer
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Spiceworks will answer all your questions
Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.
PROSThere is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.
CONSThe first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together. Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income. I wish it could be easier to work with tickets and especially the deleting function.
john
Verified reviewer
Computer Networking, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2019
SpiceWorks Cloud IT helpdesk for free!
Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.
PROSSpiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!
CONSThe only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.
Reason for choosing Spiceworks Cloud Help Desk
I originally tried the installable Spiceworks IT Helpdesk so I knew what it was capable of but I moved away from it to Freshdesk as it was cloud based. So as soon as the Spiceworks IT Helpdesk cloud version came out I moved straight back to Spiceworks as it works well with Spiceworks other tools and has lots of plugins available which does expand what the helpdesk can do.
Reasons for switching to Spiceworks Cloud Help Desk
I switched back to Spiceworks IT Helpdesk when the cloud version came out which meant I was able to switch back to Spiceworks offering as I also use several of Spiceworks other tools which are accessible via the helpdesk system which was a big plus for me.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed September 2022
Spiceworks is good for small companies
It was great at the beggining but whe the company grew and the tool was not able to grow with us.
PROSIt's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.
CONSIt doesn't have a knowledge base. The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.
Reason for choosing Spiceworks Cloud Help Desk
Because of the price.
Reasons for switching to Spiceworks Cloud Help Desk
Because it was very difficult to configure and to manage.
Noor Shehra
Computer & Network Security, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2021
Spicework Review
It is one of the best software for the inventory management and the software can be accessed anywhere in the same network through the specified URL which will keep a whole record of the networking devices.
PROSInventory management is one of the best, with few tweaks on the user end, it is easy to scan all the computers and printers in the network from serial number to installed software in each computer that will come handy in the audit.
CONSFew basics were missing like currency value of different countries will making a purchase invoice for the new bought devices.
Reason for choosing Spiceworks Cloud Help Desk
Spicework is basically free if you host the application in your server comparing to the other inventory softwares