AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing.

Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention.

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us!

I can make the schedule ahead of the time and make changes immediately when needed.

Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form.

Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.

Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

Once we setup AlertOps our afterhours noise has been reduced significantly. The critical alerts come through and our Techs know that if the system is alerting, it's important!

Initial setup was a little complex. The support team at AlertOps was fantastic and assisted us along the way.

Alertops has been a great product for us. Really makes after hours calls easy to manage.

The flexible scheduling, easy setup and clear notification options with the app, text and calling.

No real cons, wish we had the budget to use the higher-level plan haha.