DeskDirector

DeskDirector Portal is a managed service provider (MSP) software designed to help businesses automate tasks and manage service level agreements (SLAs). The white-labeled platform enables managers to create personalized dynamic forms and manage approval workflows on a unified interface. Administrators can create custom rules and trigger actions to automatically route tickets across IT technicians. DeskDirector Portal offers a built-in resource library, which allows teams to publish newsletters and learning content to educate clients. Additionally, supervisors can embed standard operating procedures (SPOs) into support tickets and connect with customers via live chat. DeskDirector Portal lets stakeholders integrate the system with several third-party applications includ...