So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do.

You seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc.

The customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback.

I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support.

Reliable and simple to use tool for remote access and support, it offers extended device information

Not able to send windows shortcuts, not able to send sound.

I like that you can have multiple databases synced together.

Remote tool doesn't always work well. Wish the ticket search was better.

It is a no frills service management solution that does work. There may be better out there.

Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations.

interface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions) Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs.

The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit.

There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this.

I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user.