MSP RMM Software

I am about to file a lawsuit with this company because they gave me a free trial but now claim I owe them a few hundred dollars even though I never used their services but have failed to provide me any documentation proving their claim but are refusing to refund my nonexistent account.

Pros

Its a good idea for a platform that allows an MSN to operate in a competitive sense.

Cons

The customer support is abysmal and they will charge you for talking to them.

I'm using the software to monitor and back up business servers across multiple clients. Other than an outage due to the removal of less secure SSL and TLS protocols from the servers I monitor, the software has been solid. In the case of the outage, support stuck with me for quite some time over multiple sessions to make sure the issue was resolved. TOP MARKS FOR SUPPORT!!

Pros

A wide array of sensors to monitor servers and workstations. A powerful dashboard provides a quick look at the state of systems being monitored. Integrated file and SQL backup and antivirus provides a one stop shop for protection and monitoring.

Cons

It can be challenging to resolve issues when they arise with the software, or underlying issues that affect the software. Given the complexity and nature of it, this can be expected to an extent.

Solarwinds was one of my stops on the way to the perfect RMM system. After trialing a number of them for months, I learned there is no perfect RMM. Each one has different strengths and weaknesses. Solarwinds RMM is strong on usability, integration, and pricing. They were, when I trialed it over a year ago, weak on patching and to a lesser degree, automation.

Pros

The trial period is a full 30 days. The sales and support teams are available to help with setup questions and problems during that time. My experience with sales was overall positive - they were not pushy.

The product is cloud hosted, no option for self-hosting (they offer another RMM that can be.) The monitoring agent is unobtrusive on the target PCs. It's possible to remotely manage most of what you need to manage on a workplace PC. They offer integrated AV which is a must for MSPs. A documents-only backup is also available, although for full system backups you will need to use theirs or another add-on backup application.

A large body of knowledge is available online, much of it from the days when the individual components were stand-alone companies. Once you learn the history of SW RMM, you can find answers to most problems in forums and blog posts. I can't comment on their phone support, as I only used it once or twice.

I thought the pricing was quite fair. You can easily charge enough per PC to make the RMM cost small change. They offer month-to-month billing, which is great for small startups.

Cons

Running tasks and scripts is anything but real time. You might wait hours to learn if a script had run or not, or what the output was. Patch management gave the appearance of being complete and granular, but again, for me, confidence in the actual state of systems was not there, needed lots of double checking. AV and backup were reliable.

Overall and cost effective solution for monitoring systems which normally would be a manual process.

Pros

Extremely easy to deploy with default agent settings you setup in minutes. Advanced users can customise the alerts, monitor events of any type. Email alerts on failures. Other addon's can be added to the console such as patch management, antivirus, backup and more.

Cons

If I had to pick something I would say occasionally (once a year if that) the agent service would need a restart as the server would stop reporting it. You still get notified of this so not a massive problem.

I consider Solarwinds RMM a powerful software for managing IT Services which combines a set of tools into a unique panel, making the network administration more flexible and intuitive , allowing remote access and scalability to incorporate more network and IT components into its service scope.

Pros

- Provides a set of tools for managing IT Services into an unique panel.
- Last version includes NetPath which allows us knowing network performance and infrastructure from starting to finish points of our network.
- Allows active monitoring and alerting .
- Inlciude remote access that allows to monitor and administering the network wherever we are.
- QoS analysis available.

Cons

- The configuration process for this software must be done by person with high level knowledge about Networking and IT Infrastructure.

Pros

What I like most about SolarWinds RMM is it's value. I believe you get the most bang for your buck compared to other RMMs. In a recent survey among MSPs nationwide, SolarWinds was even ranked the best overall.

Cons

Patch management could be better, but I know they are working hard on it. Right now it's a bit complicated to setup and use.

remote support, patch management, antivirus management

Pros

I love the remote support, the file transfer, the chat feature, the scripting tools, and being able to get checks cleared from the software without using a remote session

Cons

I don't like its Mac integration, it seems broken. I also don't like the fact that it doesn't tie into Kaseya BMS at all.

Single dashboard to manage all our clients.

Pros

Love the ability to push out updates/patches with a single click or a custom script. Tons of extra features if you are willing to purchase them.

Cons

The reporting feature of this software is sub par at best especially with network vulnerability feature. This could definitely be improved.

Pros

Tons of tools and capabilities to keep your clients and sites managed without their attention or knowledge.

Cons

Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.

Pros

Very robust, gets everything done that you'd want with an RMM. They provide training courses and everything you need to get started.

Cons

Out of the box it's difficult to use and configure. Even after training it can be hard to implement across a team and manage.

Pros

- The importance of automation reflects very solid characteristics to be taken into account.
- The use of a centralized console makes our students clearly identify the managed services.
- Allows to anticipate problems thanks to monitoring alerts.
- Large amount of scripts in the network that serve as support.

Cons

- We have detected that sometimes the notification of the emails does not arrive.
- The amount of information presented within mobile applications should be expanded, since today it is a very useful element for this type of user.

Pros

Ease of use and the support is awesome, the software is a breeze to use for daily duties in our IT department.

Cons

Nothing to say bad about this software or the people who support it. Has been a pleasure to use this program.

Pros

Easier to track and diagnose switch errors by monitoring the errors received, transmitted and even those discarded

Cons

Probably a more detailed information on the ports detail so it could be easier to troubleshoot the issues.

Monitoring made easy.

Pros

I have used Solarwinds RMM for 3 1/2 years, the program has changed hands many times. I like the integration with teamviewer, makes monitoring workstations and servers extremely easily. I don't think I could manage customers without RMM.

Cons

Support isn't the best, not timely and often you do not get the solution you are looking for, they need to clean up and update their online guides.

Pros

The tool has a lot of features out of the box with the basic module purchased - add the nodes of your environment and collect historical data on them. The main features make network monitoring and tracking simple - with stats and graphs. Reporting is also great for giving to managers. Excellent support when calling in.

Cons

Out of the box a simple setup, each module though becomes pricey for small/medium businesses - each comes with it's own maintenance plan. Reporting takes some knowledge of SQL for setting up the reporting profiles and can be confusing.

Pros

This product has a lot of features and some great add on such as IPSLA and Netflow. This gives you the ability to move beyond Real-time Monitoring and begin performance monitoring.

Cons

This is a complex tool so if you don't understand WMI and SNMP you will most likely not be able to get it to perform the way you want it to. In addition it is costly for small businesses if they plan to use it strictly as an RMM.

Ease of mind knowing that my network is being monitored 24/7.

Pros

As you can probably tell from my last few reviews, my work is a Solarwinds shop. We use a large portion of their modules and get the full benefit from doing so. This module is no different - it gives you up to date breach alerts as well as a host of other options to keep your network monitored and healthy.

Cons

You can argue that this module is not 100% needed. If you already use NPM, then you can probably skip this and just stick with your firewalls and other, cheaper, monitoring systems.

This software helped us reduce the time needed to manage and confirm our customers backups and be more proactive for our clients.

Pros

We really enjoy the ease of use of this product, we're able to securely monitor all our customers workstation and be more proactive. The patch management system and take control features are a must for any small MSP companies starting out. Their capped server and workstation fee's are great so you know exactly how much you will be billed.

Cons

We do have some issues with the Vulnerability scanners not always scanning or sending us the data. We would like more custom reports settings available and more functionality with the managed anti virus.