sDesk

sDesk is an IT service management solution that is designed for midsize enterprises in various industries including technology, finance, healthcare, education and retail. The platform provides a variety of functionality for managing the IT service lifecycle. It offers modules for request management, incident management, change management, problem management, and major incident management. The request management module allows users to submit service requests and track their fulfillment. Additionally, its incident management module is used to detect, diagnose, and resolve IT incidents. The change management module facilitates planning and controlling changes to minimize disruption. The problem management module helps determine the root cause of incidents and prevent futu...