Serviceware Processes

Serviceware Processes (formerly helpLine) is a web-based solution for IT service management, ITSM, service desk, help desk and enterprise service management. The proven ticketing software is used by companies of all industries and sizes. The software offers best-practice workflows for incidents, problems, changes as well as service level management, demand and deployment management. Serviceware Processes also enables you to easily implement cross-departmental service processes, such as on- and off-boarding, ordering processes or requests in facility management. The application supports the automation of service processes with AI-driven wizards and provides requestors with straightforward access to service management functions. Features such as the service catalog with...