Sunrise ITSM
About Sunrise ITSM
Sunrise ITSM Pricing
Please contact Sunrise Software directly for pricing information.
Starting price:
£40.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Sunrise ITSM
1 - 9 of 9 Reviews
Samuel
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Best ITSM Solution
Ease of use and prompt customer service on the go
CONSFor me i do not think the solution has a defect for now.
Reasons for switching to Sunrise ITSM
I switched form Jira and Service Desk because the customer service feedback for resolution was taking so much time and SunRise ITSM was instant.
John
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Sunrise ITSM
The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies. We have total control of our processes and are able to adapt and develop as we need to.The speed at which changes can be deployed is superb, and the total flexibility of the software is limited only by your own imagination. We use the software as the backbone of our ISO 40000 accreditation.
PROSThe product is robust, and the implantation process is fast, capable and totally customisable. We went from initial design to live in just over three weeks. The product itself is almost infinitely customisable - you can change processes; data gathered and implement new services rapidly in house, of by working with consultants.
CONSThis software is ONLY limited by your own ability to create solutions - I can't critise the software at all
Reason for choosing Sunrise ITSM
Of all the demos, it seems to be the most 'complete' out of the box - the consultants were able to answer all of our questions comfortably and competently - they were able to demo the product swiftly, with none of the 'oh, that will be in the next release' type of responses, and whilst not the cheapest of all we saw it appeared to be the best product
Reasons for switching to Sunrise ITSM
It was cheaper to buy and implement Sunrise, AND employ a Service Desk Manager, and 5 service desk analysts than to continue with the outsourcing company. It also gave us better control of our processes and policies.
Joshua
Translation and Localization, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2022
Sunrise is the first friendly ITSM portal I have used in all time
Superb, Past tickets can be reviewed easily and with incident number
PROSIts fast and user friendly, anyone can use it without prior training. It also helps in IT asset management.
CONSThe ICONS are too big, and it make me feel like the front end needs to be reviewed for better designs
Reason for choosing Sunrise ITSM
I found it more better and easier to use.
Greg
Food Production, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Easily Customisable, Flexible Service Management Application
Can't fault the application, can be implemented very quickly and support is very efficient!
PROSThe application is so flexible that you can make it work for your own business in anyway you want. Allows you to use across many business functions and security keeps it all apart. Once mastered you can create whatever you want, whenever you want. Couldn't ask for more from a service management tool. Integrations via API are easy to set-up and allow you to increase it's use with other end user productivity suites.
CONSNothing, once you learn how it can be used you can do almost anything you want!
Mike
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Good customisable ITSM application
The whole system makes ITSM more efficient and enables the teams to be more proactive.
PROSVery good incident and change management workflows. Everything is very customisable meaning it can be streamlined to fit existing business processes easily.
CONSBuilt in reports aren't as good as expected, but it's possible to dump data out into Excel and use that to produce KPI information.
Reason for choosing Sunrise ITSM
Sunrise ITSM matched around 98% of our specific selection criteria. Much higher than other applications we considered.
Reasons for switching to Sunrise ITSM
Much better product than what we had before.
Babajide
Health, Wellness and Fitness, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Best ITSM App
The most efficient ITSM App ever used, easier to deploy and most expecially it is user friendly.
CONSSince I have been using it, I don't have any negative feedback.
Bolanle
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Best Task Tracking App
Execellent
PROSEase of use. Users friendly. Give users the atmosphere to track easily.
CONSThere is nothing one can hate about this particular App. Is simply the best so far.
Ifeoluwapo
Accounting, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
Sunrise ITSM honest review
It is excellent, past tickets can be reviewed with ease.
PROSIt is user friendly, and can be used in IT asset management.
CONSThe front end needs to be worked upon to look more attractive and the ICONS are too large.
Gideon
Banking, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Best use of sunrise ITSM
Lolthe web app was easy to use and user friendly, it helps in tracking projects and daily task
CONSa good app like this don't have cons, as it serves me right and all my users enjoyed it