tbITSM

Designed for businesses in finance, healthcare, telecommunications, retail, IT, manufacturing, and other industries, tbITSM is a cloud-based IT service management (ITSM) software that helps team members manage IT asset inventory and streamline help desk operations. It enables employees to automate ticketing workflows, such as time tracking, categorization, escalation, service-level agreements (SLA), and more from a unified platform. tbITSM allows staff members to access pre-built ticket templates for service requests, incidents, solutions, and other tasks. Supervisors can conduct root cause analysis, define known errors, and perform provisioning for suggestions, optimizing overall problem management operations. Additionally, administrators can create custom dashboards,...