About Arborgold

Arborgold is a cloud-based business management solution that enables landscaping companies to manage business operations such as proposals, sales, service scheduling, marketing and customer communication. The solution focuses on complete business management starting from drafting proposals to invoicing and payments.

Arborgold features complete job management, which enables users to manage appointments, schedule jobs and communicate with field staff. The intelligent routing functionality of the solution automatically routes the field service staff using the best possible routes, which they can view with the help of the mobile application.

The marketing management functionality of the solution allows users to automate multiple marketing functions such a...


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Supported Operating System(s):

Web browser (OS agnostic)

54 Reviews of Arborgold

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(40)

40

4 stars

(9)

9

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 54 results

November 2018

Pete from P.C.Hoag & Co.,Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Arborgold Rocks!

A complete picture of my operation. The 'costing' system is awesome. If you know your breakeven point the costing system will show you instantly where you are financially.

Pros

1) Easy to use 2) Incredibly functional 3) Excellent Communication capabilities from the phone center to the invoicing. 4) Excellent customer support

Cons

Some things that should be part of the system are not getting updated. In particular I have been asking for a link on Mobile Crew to the Maintenance file so that Un billlable hours can be applied to equipment or any other item when the crew is not working.

Response from Tree Management Systems

Replied November 2020

Thank you Pete for your great review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business. Regarding Mobile Crew, I've passed on your comments and suggestion to our product development team for additional follow up. Please keep an eye out for more information on mobile app updates as we're adding new features and enhancements almost quarterly!

October 2019

W Curby from Cubry's Lawn & Garden

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Arborgold

The customer service is exceptional. They are all very helpful, just what you want in a software company. If you've ever had a bad experience with a software company, you know what I'm talking about!

Pros

The ability to use multi-day projects. The SCM is great, and this really helps with our inventory counts. The job costing is amazing.

Cons

We have a love/hate with the amount of updates, and new uses that they release. They seem to upgrade the program every couple of months.

Reasons for Choosing Arborgold

After speaking with Donna, and the Customer Service people, we were sold on the product.

Response from Tree Management Systems

Replied November 2020

Thank you Curby for your review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business!

October 2020

Salma from Ross Tree Company

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

Amazing

Pros

There are many tools to help a tree company succeed and stay organized. Any time I am stuck with something I get immediate help and guidance. They have many webinars to help with everything!

Cons

Don't have any cons at the moment. Everything has been great!

Response from Tree Management Systems

Replied November 2020

Thank you Salma for your review! We appreciate all feedback. We're so happy Arborgold is helping your tree care business effectively manage day to day operations!

November 2017

Nancy from North-Eastern Tree Service, Inc

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

November 2017

Way too slow to be productive...

It's a very expensive software, maybe for a small tree or landscape company it would work but for us not cost effective.

Pros

ArborGold has a lot of capability and features. It's Industry specific so if your'e an Arborist, it has wonderful insight into your business and trade.

Cons

Its platform is access and it runs very slow. When generating reports especially, go get a coffee, do your nails and get lunch because it is a dog. I use Quickbooks too and got spoiled with there split second results. Also, customer service is great when you're buying the product and often absent when you own it. Then any custom reports you need is an upcharge. We switched back to QB...

September 2020

Gabriel from Stevenson Tree Care

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Exceptional Customer Support

Very positive

Pros

Customer support is quick to offer advice, solutions, or changes to improve functionality. Frequent updates and training videos are helpful to learn the variety of features.

Cons

Arborgold has many features of varying degrees of complexity. Sometimes it is difficult to navigate until familiar with the baseline functionality. This however, becomes extremely valuable once a business takes the time to really learn how to use the software. While it may be overwhelming at first, AG support is quick to offer guidance.

Response from Tree Management Systems

Replied November 2020

Thank you for your positive review, Gabriel! We appreciate your great feedback about our support team. We're so happy Arborgold is helping you manage your business.