ServiceWorks
About ServiceWorks
Awards and Recognition
ServiceWorks Pricing
14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html
Starting price:
$828.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for ServiceWorks
1 - 5 of 84 Reviews
Blake
1 employee
Used less than 12 months
OVERALL RATING:
4
Reviewed February 2023
good for bin cleaning
John
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Usage of Service Works in Warranty Claims Submission
Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it. Its one of the software that I found so easy to use.
CONSNeed integration and another type or option when converting a file. We're working in the appliance industry and the other platforms we use only have limited options available that they're accepting specially on the file format / type - ServiceWorks or such is the one that need to adjust or look for an option to help.
Vendor Response
Thank you for sharing your experience with ServiceWorks for warranty claims submission. Regarding your feedback on integration and file conversion options, we understand the importance of seamless compatibility, especially in the appliance industry. We'll explore options to enhance our integration capabilities and provide more file format options to better meet your needs. If you have any further suggestions or questions, please don't hesitate to reach out to our team.
Replied May 2024
Marion
Oil & Energy, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2024
Highly recommend ServiceWorks
When we started with ServiceWorks in 2020, they met our needs and helped us get on track and stay there. Over the years, as our company has grown and evolved, ServiceWorks has been right there with us growning, changing and keeping up with our CRM needs.
PROSServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. The reports are very diverse and give you eery type of KPI you could be looking for. The Customer data entry screen is very high functioning and helps you to track everything from basic customer information to warranty claims to advertising ROI.
CONSThe integration between the mobile app and the main system still has a few glitches especially when the techs are not near wifi signal
Reasons for switching to ServiceWorks
Rossware was too complicated to use, train others to use and set up and follow systems
Vendor Response
Thank you for your feedback. We are happy to hear you are enjoying our Software. Our primary goal is to see our users succeed, and we are dedicated to continually refining our platform to better meet your needs. Thank you for choosing ServiceWorks!
Replied May 2024
Valerie
Machinery, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2024
Listen to your users more
Frustrating. And this survey makes it worse we choose the program because of its connection to swift link an appliance repair specific company. You don’t even have that as an option for the industry we work in.
PROSIt’s mobile friendly and works on the tablet so we can go paperless
CONSThey are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is
Reasons for switching to ServiceWorks
Switflink the company we came from isn’t an option in your box above It was discontinued we would go back to them if we could
Vendor Response
Thank you for your feedback. We apologize for any frustrations caused by recent updates. Rest assured, we're prioritizing stability and will not introduce new features for a while. We value industry-specific integrations and will consider your feedback for future improvements. For further assistance, please contact our support team. Thank you for choosing ServiceWorks.
Replied May 2024
MEL
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2024
Service Works Audit
What most frustrates me is the scheduling, the maps and the real time gps. But for the rest it is easy
PROSCan sign in from anywhere because all the database goes to a cloud, and the computer stations will not depend on a main server like others.
CONSRoute sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last.
Reason for choosing ServiceWorks
The database stored in a cloud, the independence of the work stations.
Reasons for switching to ServiceWorks
Did not like to depend on a server computer, needed all stations to be independent otherwise if the main failed then work will stop.
Vendor Response
Thank you for your feedback. We're glad our cloud-based system has provided convenience. We understand your concerns about route sheet management and GPS accuracy. Improving these features is a priority for us. Your feedback is invaluable, and we're committed to enhancing your experience. Feel free to contact our support team with any further suggestions or questions. Thanks for choosing ServiceWorks!
Replied May 2024
