It is good, i am having more return than other platforms that we are currently using.

It is easy to set up, to create and start a campaign, to use on SalesNavigator, for example.

Sometimes when I just want to visit a LinkedIn profile, it gets the profile and includes automatically on a campaign.

It's ability to mimic human behavior borders on scary good -- watching it run is the new lava lamp :-)

Its webhook and command queue implementations are incredibly responsive and scalable.

It would be a killer app for agencies like ours to remotely trigger scans on saved searches in Sales Navigator. Without the scan data we cannot command our clients browser to revisit or engage.

I had used DuxSoup on and off for several years. I decided to upgrade to Pro. I spent hours setting up my drips and prospecting leads into them. Then DuxSoup had a bug which caused multiple leads to be double-enrolled into campaigns simultaneously -- meaning if you're a lead in my list, you'll receive multiple bot-like messages due to being enrolled in multiple campaigns. I brought this error to their attention, and their solution was that I manually review all leads (300+ at this point), and manually unenroll them -- this is a task that would take hours, so I asked them to do it. They refused, so I asked for a refund, which they also refused. Keep in mind, this is an internal software error on their side that has rendered the service entirely useless -- I haven't even enabled the extension since this issue. I have spent a few dozen hours troubleshooting and dealing with DuxSoup customer service -- the cost of my time on this vastly outweights the amount of the subscription, so I can't keep chasing them down to do what's right. But suffice to say: don't work with this company, their product is not stable and they don't have good protocols in place to deal with tech failures. The risk to your reputation is too high to leave it in their hands.

I like the ability to create multiple drips and move leads between them, unfortunately the software doesn't work efficiently to do that.

Terrible customer service. Quality of the software is not worth the cost of the product.

I love dux soup I use every day and allow the automation to work

The automation of drip campaigns and the follows ups it has helped my business out tremendously and saves me a lot of time.

I am good with everything other than having to keep the browser up and running

Dux-soup makes it easy to target prospects on LinkedIn. They have an x-ray tool that allows you to find ideal linkedin profiles on google. Can add multiple people to one campaign.

It can be a little confusing to use at first. Does have a learning curve. The free trial isn't long enough to get a real feel for the benefits of the software, because the learning curve is so big half of the free trial is spent learning how to use the software. By the time we starting generating some results, our free trial was up. Opens new sales navigator and LinkedIn pages on its own, I was told this is just how it is and the robot does this but it does interrupt my computer workflow. Would refresh my LinkedIn page randomly and sometimes I would be typing messages on LinkedIn and dux-soup would refresh my page and everything I said would be lost. Stats are a little confusing to understand.