Case Status
About Case Status
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Most Helpful Reviews for Case Status
1 - 7 of 7 Reviews
Stephen
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Easy, Affordable Way to Maintain Client Communication
My overall experience with Case Status has been fantastic - from initial on-boarding to implementation, everything has been great! Clients have only said positive things about Case Status, and many like how it allows them to send secure messages to their attorney. It has definitely proven to be a worthwhile investment in providing premier legal services to clients.
PROSCase Status solves the number one complaint against attorneys: lack of communication. With Case Status, attorneys and law firms can easily communicate the status of any client's case directly to the client through a user-friendly app that the client can download on his or her phone. Case Status makes this process easy by allowing the attorney and law firm to create templates that are sent to the client for any type of case. The attorney and client can also communicate through the app and the attorney web interface. Last but not least, Case Status is a very affordable way to avoid the pesky lack of communication problem.
CONSIt's hard to find any cons with Case Status. It will be cool to see more features implemented as this legal technology innovation grows and develops in time.
Kaylen
Law Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Increase Client Satisfaction
I highly recommend Case Status. At a time of high volume, we were looking for a way to keep clients apprised of their case and feeling in touch without increasing the amount of staff time it would take to keep them updated. We found and implemented Case Status right after the pandemic, and have never looked back. The number one complaint at law firms is "I can never get in touch with my..." but with how quickly our staff can just shoot a quick response or update back in Case Status instead of getting caught up in a phone call, our firm's average response time to clients is not the goal 24 hours... it's only 7.2 hours!
PROSIntuitive interface - hardly needs any training for staff or clientsIncredible service - our account rep got back to us faster than I could send a messageImplements features - most impressed I've ever been with a software company's ability to deliver feature requests or improve product quickly and efficiently; many fixes came within weeks (they roll out new fixes every two weeks) than at other companies would have taken months or years to be heard/implementedIncreases client satisfaction - decreases staff time on phone while increasing clients feeling they have access to their teamIncreases response time - clients respond faster via text than email if we are waiting on a document or signatureMass messages - able to get out a quick text or video update to your whole case load at onceAutomations - can pre-schedule regular check-ins to client Case expectations - shows which stage of the case they're in and what to expect there so more transparent and clear the road that lies ahead and how long it might takeText messages - clients can communicate via a text thread even if they don't log into the app
CONSClient expectations - some clients expect immediate responses when texting, where as only 24 hour responses when emailingClient avenues - some clients who are antsy for a response will start contacting us via the app AND email AND phone, increasing instead of decreasing the amount of contact; but case managers can work to reign that in and better set expectations
Selma
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Review from assistant at GGF
The user friendly features the Case Status provides for both the user and the one providing the info.
CONSThe phone number changing in each file can sometimes be tricky
Molly
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great Communication Tool
I have had positive feedback from our clients about being able to communicate easily and stay updated on their cases. We were very overwhelmed with incoming phone calls at our office and this has helped us reduce those and get back to being client-centered and efficient at updating our clients.
PROSI love being able to quickly get our clients messages and our clients appreciate being able to text us questions and documents. Being able to share information for each case stage drastically cuts down on incoming phone calls and ensures our clients are up to speed on their cases.
CONSI can't really think of anything I dislike.
Vendor Response
Thank you for taking the time to review Case Status! I'm so glad you are happy with the choice to move to Case Status and that you are finding value in it. We definitely appreciate any suggestions you have going forward!
Replied November 2023
Michael
Legal Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Case Status Portal
implementation was fast and easy. Training was adequate and ongoing support to expand our use and utilize new features has been great.
PROSCase Status enables clients to interact with their legal team to ask questions, upload documents and provided needed information as their case progresses. Scheduled communication helps to prompt needed action
CONSintegration is improving, there are more opportunities to leverage API to reduce workload and improve customization to clients
Emily
Legal Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Case Status
Great experience all around from customer support to the software system itself.
PROSThe simplicity and how easy it is to communicate with clients.
CONSI prefer the web version rather than the app.
Margie
Verified reviewer
Legal Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Case Status
Started our hoping for consistent results, but instead, we got GREAT results. More clients are rating us, via their apps and via Google.
PROSEase of use for both us and our clients.
CONSNothing really, texts, emails and uploads from clients come right up on my case management.
Reason for choosing Case Status
More functional accessibility for clients and for marketing and review requests for our client.