Gather
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Most Helpful Reviews for Gather
1 - 5 of 28 Reviews
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Excellent Company
The ease of use is absolutely wonderful. From entering the client's information to using the AI Obituary generator to posting online and the family then being able to go back and look at what people have uploaded.
PROSGather is a wonderful company to work with. We had a deadline to meet for our website and we had been looking at other case management systems. They were able to accommodate us in a timely fashion and redo an antiquated homegrown website. We are still in the process of transitioning but the chat feature is wonderful for when you have a question but not want to email.
CONSAt the time of this review, they are not connected to ASD and the firm we do our accounting with.
Reason for choosing Gather
Ease of use.
Reasons for switching to Gather
We started with just the website then decided in the long-run it would be easier to do the case management system along with it for ease of use for personnel.
Vendor Response
Thank you so much for the kind review! We appreciate you :)
Replied July 2023
Joseph
Individual & Family Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Superior Funeral Home Case Management Software
Our favorite aspects that make our experience with Gather so positive include the family collaboration, ease of contract creation, and the new, upcoming FTC requirements compliance. It has been one of the best decisions we've made, choosing Gather to partner with us as we continue to serve families as a leader in our market.
PROSAfter exhausting our research for a case management software after decades of handling it in paper/carbon copy/typewriter only, we decided to take a trial run with three different companies. Gather was our favorite by far: it is user friendly (even for our technologically-challenged team members); the Gather website seamlessly integrates with the software; our families LOVE the ability to collaborate with the funeral director in charge with writing obituaries, assigning tasks, inviting other helpers, and other awesome integrations made available to them; Gather's mobile-friendly app allows our staff to have access to everything in the palm of their hand - and it is also very intuitive and user-friendly; and the support team, chat feature made available to client users, and overall attentiveness to our needs has been exemplary.
CONSWhile we are completely satisfied with the software as it stands, we've been assured that Gather is constantly working to serve funeral directors with their growing needs. We mentioned that integration with ASD is something that would be extremely useful and [sensitive content hidden], told me he is making it one of his priorities to see if such an integration is possible. We haven't found any faults with the software or the support team.
Reasons for switching to Gather
We weren't fully utilizing FDMS as a case manager due to its user-unfriendly nature and interface.
Vendor Response
Thank you so much, Joe! We love working with you and are excited to keep the momentum going. We're always here to help you and your team. Thank you for everything you do to help your community :)
Replied February 2023
Rex
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Gather is Awesome!
Fantastic! It is easy to use, full of great features and family-focused!
PROSI love nearly every feature that I have encountered so far but some of my favorites include, single point of entry, the AI obituary assistant, and collaboration features.
CONSIf there is something that I like least I suppose it would be that Gather does not interface with my answering service.
Reason for choosing Gather
Ease of use, great features, ability to set ourselves apart from the competition by using your product.
Reasons for switching to Gather
The other software was complicated, out of date, and disappointing.
Vendor Response
Hi Rex, thank you for the kind review and the feedback. We are grateful and honored that we get to serve your business, team, and families! PS - stay tuned on the answering service integrations
Replied March 2024
Jacob
Civic & Social Organization, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2022
Gather and Dopkins
Over all I could not be happier working and using Gather. Each and every representative from Gather has always treated me respectfully and have listened to me and my ideas. I love use Gather and would like to in the future. However, when we were first working with Gather it seemed to me that we were treated differently especially seen in how if things did not work right or we had a request for a change that change would happen. Yes, Gather has grown since then but by then the expectation was that is how we would be treated. But for me that has not tainted my experience.
PROSOver all the ease of using Gather has improved and has always been easy to use. The formatting of the program and the user interface provides that easy use. It is customizable within certain parameters which has allowed me to make things easier for my self and my colleagues.
CONSIt is difficult to have families use it remotely. Not 100% sure why but many families either do not understand or get lost. Often families and I go over Vital Statically Information over the phone and they can answer all the same questions that they did not remotely. The user interface is the same for myself or a family member and that I think is preventing an easier time for families using Gather remotely.
Reasons for switching to Gather
The ability to work remotely with families. Better user interface.
Vendor Response
Thank you for the response, Jacob! We're glad to hear that you find Gather easy to use, and appreciate some of your ideas/feedback for improvement. We appreciate you!
Replied September 2022
Brian
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Gather is Great
My overall experience with Gather is Terrific. [SENSITIVE CONTENT] has taken time to develop a Platform that is easy for the public and funeral professionals to use. His Team that helps train and then assist is wonderful. Everyone at Gather understands that They work for the grieving families, not the funeral homes. I feel Gather is more of Partner.
PROSthe Gather Platform allows our funeral home to assist families create a beautiful online presence of their loved ones. Our Funeral Home has been able to reduce employee time per funeral and improve performance. We continually find new ways to "Use" the Gather Platform to improve customer service and employee satisfaction in helping families.
CONSThere really are no down sides to Gather. The Team that assists you with issues will listen and find a way to solve any concerns.
Reason for choosing Gather
I was impressed Gather tried to fix 3 different issues I had about the product. I had not even purchased the product. Being able to have the family and the funeral home staff in the digital file all at the same time, making arrangements. From any where. The ease of use for the public and funeral home team.
Reasons for switching to Gather
I felt there had to be more that could be provided to the funeral home and the consumer. With the digital age beginning to really take hold in the funeral industry, Gather was the perfect fit.
Vendor Response
Hey Brian! Thank you so much for taking the time to leave Gather a review, it's always a pleasure working with your team. We're humbled by your kind words, they motivate us to keep making our solutions even better. We appreciate you. Cheers :)
Replied June 2022